Poor customer service
On two separate occasions, I have called the 84 lumber here in Fort Myers, Florida. I Talked to two separate individuals, on two separate dates, to place an order for 2 fire doors. 3/8 fiberglass doors with two packs of shims for delivery. If they had the doors in stock, I would’ve paid for them then an arrange for delivery. The First guy said someone would get back to me. I guess they had to send it to some kind of pricing Department. The second guy apologizes for the first guy and says he’ll get right on it. Today, more than a week later, I have received no information about the fire doors. I built a home through one of their packages in Maryland and it was a pleasant experience. Now I’m just ignored or They don’t even care. Needless to say, I won’t be doing business with 84 lumber. B. Hallowell
Brad Hallowell
Zero stars if I could
Zero stars if I could ! 84 lumber in Clovis is the worst. They loaded the wrong product, I ordered 1 inch hardy board and they loaded the wrong size. When I called and asked, they told me that hardy board didn’t come in a 1 inch. They called me a few minutes later and told me that it does come into 1 inch, but their technician loaded the wrong size into our vehicle trailer. When I complained and told them that I was going out of town and now my contractor didn’t have the right size materials. I asked them to deliver the right product, Chris, an employee, said that’s not how it works. He instructed me that it is my responsibility to make sure they load the right product. Previous interactions with this company have also been a total failure. We’ve ordered the number one quality boards for our project and they have lost our orders more than once. We end up waiting for a week or two for the product, and then have to re-order it again and wait another week or two because they lose orders. Horrible, horrible, horrible customer service.!!! Did I say their customer service is horrible? Their service is horrible!!
Alicia
Horrible customer service!!
Ordered 5 doors weeks and weeks ago. Only have 2 of the 5 and I'm supposed to have them all to sell my house in 5 days. They made several promises to have the doors but told us the mill screwed up the work THREE times. They don't return ANY calls, they don't offer any help, this business is AWFUL to deal with. Will never go back!
Berh
This review pertains to the Savannah 84…
This review pertains to the Savannah 84 Lumber office. When I came in, it was a complete disaster. There was stuff all over the floor. It looked like it hadn’t been cleaned in months. I waited at the desk for 15 minutes before someone came up to help me. After that, they proceeded to show me where to pick up seven couple pieces of lumber I needed, and no one followed me out to help me load it up. I had to do it all by myself, which I was getting plywood so that was a bit of a struggle. I definitely would not recommend this store to anyone trying to get lumber , or any other supplies of that nature. DEFINITELY LOOK AT ELSEWHERE! also, the store manager was the one that came and helped me at the front and I noticed as soon as he got finished, checking me out and telling me where to pick up my lumber he just walked right back into his office and sat back down in his chair. Terrible service, one of the worst I’ve ever seen!
Dick Johnson
LUMBER AND TRUSSES ARE POOR CONCTRUCTION AND QUALITY
We used 84 Lumber for most of the building materials for our new family room addition. We had issues: some of the flooring subfloor was never delivered and I had to call for another delivery. Much of the lumber was realy poor quality with splits and some actually broke in 2 when we moved them! The worst was the trusses that we ordered. The company they deal with and their sales rep, Frank Tonkovich of ACCURATE HOUSING SYSTEMS INC are horrible! They were supposed to call as to let us know when the trusses were to be delivered. They never did and they actually dropped the trusses in the drainage culvert along the road at 5:45 in the morning! But that was not the end - the trusses when installed were not sized correctly! We had everything verified by the plans but the actual trusses were built incorrectly. They were too tall and the overhangs were almost 8 inches too long. These inept people from 84 lumber and Accurate Housing Systems caused us so much additional work and additional costs because of their screw-ups!These guys are so unprofessional and lacked any care or concern when I reached out to them about the issues. They pretty much just brushed it off saying that it was not their issue.I would never use 84 lumber and Accurate Housing Systems again and highly encourage you to go elsewhere for your lumber and trusses. Save yourself the time, money and lack of customer service.
John Fusek
84 Lumber lacks professional installation workmanship and lies about workmanship guarantees.
We are a military family and returned to the States in July 2021 after 8 years of being deployed overseas. Previous to that, we had never lived in our home as construction was completed while we were deployed. We arrived to discover water damage. In an effort not to incur further damage we replaced the siding as quickly as possible, including some structural framing. It is currently sitting NEXT to the house. Our HardiePlank was installed by 84 Lumber in Eighty Four, PA and a James Hardie partner in the “We Build America” initiative. A claim was made to James Hardie as there is a 30- year warranty. This was denied as “the siding has already been removed and replaced and there are numerous installation errors present”. 84 Lumber in Eighty Four PA has stated the warranty on their installation was 4 years from completion. PA law is 10 years for workmanship.I believe this is an example of big business taking advantage of individuals while we are doing the work to allow them to have their businesses. Makes you think about service and ethics.
Trish
