Quick and eazy
No easy. Asked if I had questions. Explained everything well.
Maria C
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Agile Telehealth
4.650 reviews
Last reviewed: Mar 1, 2026Do you agree with Agile Telehealth's TrustScore? Voice your opinion today and hear what 85 customers have already said.
agiletelehealth.comMember since Mar 2026
Agile Telehealth is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.6 out of 5 stars. Last reviewed March 1, 2026.
Customer Reviews
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50 reviews
Friendly staff
Friendly staff, very patient with my questions and great follow up!
Julius Andriejauskis
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Take my advice…..
I signed up for Agile Telehealth in December 25. Had my first appointment with Dr Muhammad at the beginning of Jan 2026. First month was fine. No complaints. I got my Semiglutide within a couple days. After my 3rd injection, I called to schedule my next appointment with the MD as instructed. I was told there was a glitch with n the scheduling software and that someone from the scheduling team would contact me within 24 hours, they did. All was okay. This month, I took my 3rd injection on Tuesday, called to schedule my appointment and was told again, glitch with software- it wasn’t showing any appointments available for March, my $199 was already debited from my account. I was told that someone would be in contact to schedule within 24 hours. I have called back every 24 hours since and I have been told the same thing, it’s being escalated and someone will contact me back, I still have yet to have an appointment made and no one has called me back. Today I request a refund and an account cancellation. I was told that my refund request has been denied due to my order already being processed. But there was no order since I have not met with the doctor AND there was no order shown in my portal. I requested to speak to a supervisor, I was told there was no supervisor for me to be sent to. I was told that they would note my dissatisfaction and they , once again, would escalate My request to be contacted asap. I have emailed, texted and also reached out to the company via LinkedIn. They do not have a BBB account, shocking I know, for me to file a formal complaint. Neither does Open Loop, which is who processes the payments. It looks like I have lost my $199, which I am not okay with. I will continue to try to recoup that, if anyone has success in getting a refund, please share how. I definitely do not recommend Agile Telehealth, and I have contacted Health Equity and notified them that they should stop promoting them to their account holders as it is most likely a scam,
Ashley Warden
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Unauthorized Charges After Subscriptoom Cancellation
I canceled my subscription via email on February 19 and received confirmation the same day it had been canceled. Then TODAY (2/27) they attempted to charge my Health Equity HSA card for $299. Luckily I didn’t have it in my account. I also have been receiving emails about appointments even though everything has been canceled. Poor company, customer service, and website. It’s a shame Health Equity promoted this company. Stop charging my HSA card!
customer
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Sasha was super friendly and…
Sasha was super friendly and professional. She answered all my questions and put me at ease in starting this process.
Monique Merriott
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Best televisit
On time, super friendly, made me feel heard and my provider was awesome
Jenny LaRue
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Michelle was super helpful and friendly.
Michelle was super helpful and friendly.
Kevin Reilly
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SO EASY!!
SO EASY!!! Sasha Le was so nice and courteous!!
customer
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It went great.
Good communication, clear instructions
Yana Levin
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Super easy
Super easy, and did require alot of time.
Jennifer
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Answers all my questions
Answers all my questions. Feels like I they are easy to get in contact with.
Laura McClain
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They do not actually do any service
They do not actually do any service. When I try to call for a coaching appointment I get put on hold for 5 minutes and then sent to a voicemail. The medication I got could not have actually had any active ingredients, and when I complained to support they apologized, "escalated my issue", and ignored me.Response to response:Interesting that you take the time to respond to my review, but made literally zero attempt to respond to me when I was a paying customer. That says a lot. I called and emailed as a customer 7 time total and was never helped.
Jamie Gleason
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Had a ph call mtg w/Michelle
Had a ph call mtg w/Michelle, she was very professional, attentive to my needs, pointed me in the right direction. She was awesome and I'm excited to make necessary changes to move forward in good health and longevity. Thank you Michelle
Kenneth Beatty
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Worth it
Quick courteous and professional.
SAMANTHA PETTIBONE
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Very easy and they are there if you…
Very easy and they are there if you have any questions or concerns.
Ami File
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Very Happy with My Experience
All of the providers I have met with have been very friendly and knowledgeable, answering any questions I may have and explaining the treatment plan so there is nothing for me to worry about. I appreciate the health coaching sessions being an included service, it's like another layer of accountability and I am looking forward to my progress.
Courtney Padgett
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It was a quick, easy, positive experience
It was quick and easy and the practitioner was a delight to speak with, I could tell she wanted the best for me.
Ashley Cerafice
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Telehealth visit
Telehealth visit
LeTanya Miller
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I’ve had a really great experience
I’ve had a really great experience with Agile Telehealth so far. The process has been smooth, communication has been clear, and the team has been very supportive and professional. I always feel listened to during my appointments, and they’ve made everything easy to understand.Since starting with them, I’ve honestly never felt better. The care feels personalized and they genuinely want to help you succeed and feel your best. If you’re considering telehealth services, I definitely recommend giving them a try!
Rosie Tucker
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He was very kind
He was very kind
wilmarie soto
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Cite this page
According to TrustPlane, Agile Telehealth has a 4.6/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/agiletelehealth-com