Does not stand behind their product
I got their walk-in a few years ago. It leaked on the floor when the door opened. They came out 5 times. The last time, the tech opened the door and flooded the bathroom. They then modified the rubber strip on door. It still leaked. I have to out a towel there. They then said that I should just use a towel there and said they could not do any more. So, they are good until they have their money. Then, they wont stand behind it. I have a $20,000 tub that I can only use it for a shower. So, beware of them.
Royal Goodman
More like American Sub-Standard tub company
A "lifetime" guarantee isn't worth the paper it's written on if you can't get people to come make repairs. My tub is 7 years old and completely stopped working. It's been over a month and no sign of repairman
Stephen Johnston
My walk in tub needed a repair
My walk in tub needed a repair. The first appointment was made a week ago with the repairman to arrive between 10 and noon. Never showed. Never called. The call center was no help offering lame excuses. Tod, the repairman, was to be here today about 10 am. Showed up after 6. Did some caulking and left it a mess. A 2 year old could do a better job.
Judi McGough
Disappointed in my experience
I had an American Standard walk in tub installed on 3/31/25. After installation I found several problems . The molded part of the tub didn't reach to the wood molding of the bathroom. The area was patched with plaster. The caulking where tub and wall met has several cracks. The latching handle is loose. I called to get a service appointment and was told the technician would contact me to set it up. After several more calls, an appointment was set for 6/1/25. Technician was a no show and no call. I contacted company again and have heard nothing since. I am very disappointed in my experience.
Mary Manly
We purchased a walk-in tub from…
We purchased a walk-in tub from American standard. We paid $23,000 for tub and installation. After one year the seals on the door failed flood our home. Called to get it repaired under warranty. It took 2 months to get the repair kit and another two weeks to get a repair appointment. The repairman never showed not call to reschedule. Called the company it will take another week or two to get someone else. In the meantime can't use the tub. Terrible service and mediocre product. Don't buy from them.
Randy Crowson
Perfect in every way
Perfect in every way. Tub was delivered and installed in all on schedule. The installation took only seven hours. Everything was cleaned up, tested and I was shown how to operate it. We love it!
Jim Kosmala
Walk in Shower
Communication on all aspects and the end result was perfect.
Chloe Bussiere
service bad experience
You have a great product but your service after the sale leaves a lot to be desired. If you had a technical person respond within a day instead of telling me they will not contact me until they have received all parts need to fix my tub which was dead. I was left to think you would not reply until you shipped a whole tub to whomever you were contacting. Your receptionist did her job correctly, I guess if you want frustrated customers. On my second call in if she remembered me and unfortunately, I may not have been very polite, so she should have, then she should have escalated my request to someone, but that is your job to tell her who and if she should contact. I did talk to my installer who I contacted myself, and he reminded me of the ground fault switch that was in my closet and that was all that was needed to get me going again. If your effective delaying process at your service, contact number had not occurred we would not have been without the use of our tub for more than a week. I suggest that you come up with a better response for service to match your product.
Jeannine & Rocky Scanlan
I would recommend easy to use and…
I would recommend easy to use and comfortable. The good thing about entire process was quick installation.
Roman
Your employees were very professional…
Your employees were very professional and answered all questions we had. The install was quick and looks fantastic. We love our new shower.
CHERYL POUNDS
The process was fast and easy
The process was fast and easy. Customer service was outstanding, everyone was very informative and friendly. Love our walk-in tub!
Michelle Bennett-Sciara
The installers were great
The installers were great. Friendly and hard workers.
Adele Hoyt
Everything was as expected
Everything was as expected. No problems unsolved.
Walton Taylor- Loevy
American Standard was easily the best choice of 3 options
American Standard clearly has the most features / benefits amongst its competitors. Howsomever, all 3 consultants from 3 different firms spent far too much time criticizing their competition (amateurish!), oft with inaccuracies. Also all 3 consultants failed to alert me that the tub does not contain a heater, but only an in line thermostat incapable of doing no more than maintaining the temperature of the final supplied H2O, & loses even that ability if air jets are turned on. American standard Rep & their contracted install Consultant also insisted that my 40 gal H2O heater was sufficient to fill the tub with Hot H2O. In fact, it was NOT, & I ultimately replaced it with an in line, on demand 2.7 Kw tankless Electric Hot H2O heater ($1600) to acquire my desired Hot H2O temperature. All 3 firms required their Reps to attempt a 1-call close (amateurish !) , but only the American Standard Rep spent the extra time, energy, superb listening skills & aggressive working of his firms parameters to structure a package, with his firms best possible price & financing, that met my purchasing needs. The other 2 Reps either gave up, or attempted to foolishly offer a much lower price at a later date (amateurish !), after learning I had chosen American Standard.
Robert E Peterson
Great experience! Great product!
Sales rep knowledgable, not every pushy to make sale. Installers arrived on time, finished well within expect time - including removal of old fixtures & debris - showed me how to use the tub controls & the bidet controller. Minor issue handled by phone; minor repair (light not working) fixed quickly, without waiting too long for repair person to be scheduled & arrive.
Gary Mitchell
Best tub ever !!
Awesome experience great service and super knowledgeable of the product.
Bruce & Judith Butler
From the sales person to the company…
From the sales person to the company every body was professional knowledgeable and was there right away if a problem arose
customer John Rohan
Great product and installers
Great product and installers
Cal & Karen Cox
Very much enjoying my new tub/shower…
Product works well as presented by sales person, installation was great, in one day, good communication and cleanup was spotless.
David & Janet Golden CO.
Very professional and it came out…
Very professional and it came out beautiful. The guys were here on time and both were very personable! Definitely recommend.
Mark & Kathy Melkonian
