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GorillaShip UK is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.7 out of 5 stars. Last reviewed January 11, 2026.
Not greatTakes absolutely ages to upload to your drives to view any new incomingsHeard this is a common theme with a lot of people.Card Hobby is completely free, yet they manage to upload new cards in Dropbox's every day?
For a collectible card forwarding service, the responsibility is simple: take care of valuable items and ensure they arrive safely to their owner with transparency. And it has failed on both of these fronts repeatedly, and if you are forwarding anything of value, I strongly recommend staying away.I chose this company after seeing a recommendation on Reddit to forward my valuable collectible cards internationally, and I fully regret making that decision. Gorillaship previously operated from multiple locations — one in the UK run by Adam and one in the US run by Christian — which seemed like a great deal, but after the business split, it became a one-man operation that is riddled with errors, delays, and a severe lack of communication.During the separation, they lost a package containing valuable cards and sealed products and refused to help or compensate me for it. For nearly a year afterward, I was repeatedly ghosted or received delayed responses, with neither Adam nor Christian assuming responsibility. Eventually, instead of reimbursement, I was offered “free shipping” for my remaining items.In addition, I was not reimbursed for an item they lost, despite this supposedly being their policy, and I was forced to re-order it at my own expense. At the same time, I was told my account would be closed acter my next shipment, which felt more like punishment than resolution.That replacement shipment was then repeatedly delayed for months until I messages them a legal threat. And while I happened to be visiting the US, I asked for the package to be shipped directly to the address where I was staying for a week. He agreed to it and I was told it would take just one day to arrive. Despite that, the shipment was not released or sent until I was already about to fly back home.When I urgently contacted him, I was told they had simply forgotten to release the shipment. Instead of acknowledging his mistake, when I asked for the tracking number, which is the bare minimum any forwarding service should provide. I was told no assistance would be provided until after Christmas. I explained that this was urgent, as I am currently in the US and need to know whether I must delay my flight, and whether the package is even arriving at all, as I received no SMS updates, no tracking number, and was left completely in the dark. The response I received was:“I can assure you that there is no urgency that is going to make me leave my family and work today.”This perfectly summarizes how much he cares about his business, you as a customer. And most importantly: your valuable collectible items. This was a truly miserable experience, and what was supposed to save me money ended up costing me a significant amount instead, including irreplaceable items I cannot ever get again. ***Update*** After he finally provided the tracking details, 2 of the packages sent to the wrong address were located after he mislabeled them, tho I have not been able to examine their content yet. One is completely missing and has not uodated since it was picked up. After he refused to contact USPS to help locate it and said it's none of his business if it was lost, I contacted his lawyer.He then contacted me today and demanded I remove my reviews as a condition to helping me retrieve MY items he mislabeled. And threatened to sue defamation against my family members who have nothing to do with this. As it stands, it seems another package if expensive cards has gone missing and he is refusing to locate it. This has absolutely devasted me as a collector. I don't think I can recop this lods and I think I might have to guve up thr hobby.
Best customer service I’ve ever encountered, fast and reliable shipping and always able to help
If you want a card lost due to either poor handing or theft this is your first choice! I had a card valued at around £400-500 go missing after not recieving it from the US. I was told that they've never seen my card and since it had been a month since it got delivered to them my insurance is voided which isn't even a legal as I was insured when the card was delivered to them. I was then given multiple excuses of how this card had dissappeared such as the 'seller not being sending it' (video proof of original seller sending the card) "it got chucked in the bin' 'it fell on the floor' 'it got sent to the wrong person' I was then told 'I was grasping at the straws' for calling them out about it and all I was offered for the loss? A year subscription to them so I can have another card stolen.Stay away
Best company I’ve ever dealt with - first class from start to finish - highly recommend! 5 Stars 🌟
I highly recommend using GorillaShip when purchasing items from the U.S. I have been very pleased with the service this far. Christian has been very helpful and responsive to all questions. 5 stars!
Highly recommend using GorillaShip when purchasing items from the US. Christian is so helpful, and always happy to answer any questions I have. Also, how many companies actively go the extra mile to save you money? That's exactly what GorillaShip do, time and time again. Fantastic service always, and integral in getting the latest products quickly to our business in the UK.
Best in the game and it's not even close. Whilst many are in this purely for the money, Gorillaship value their customers and are always willing to help with anything. I've been using their service for 2 years now and I've never had any issues. Reliable, safe & great value for what they offer.
Great company to deal with, recommend to many of our clients.It’s good to see someone who is passionate about their business doing well.
Don’t even know we’re to start, I’ve had my locker just over a year now with gorillaship and Christian has got everything So organised it makes everything so so simple genuinely lost for words i requested my shipment Thursday night and it’s arrived today, such a quick turnaround everything arrived very well packaged and Christian goes out of his way to help you out I can’t recommend gorillaship enough
They are the best in the business. GOAT service. 10/10 all round
Straightforward process
Wow, just wow! What a service they offer from US to UK I wouldn’t recommend using anyone else. GorillaShip accept your delivery update you via google docs then you chose when to dispatch it’s so seem less! If you need to hold some goods in the US for later also this is the perfect way of doing so. I’ve never been so happy with an international service! If you are shipping US to UK highly recommend you won’t regret it! - FK467
Amazing service. Without a doubt one of the best companies I've come across, they really know what they're doing. I wouldn't use anyone else.
Monthly subscription great price! Everything organised and stored safely! Great communication
Best there is. From the communication to the speed of shipping, cost of storage and cost of delivery these guys simply cannot be beaten
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Never had a bad experience! used GoriilaShipUK for almost a year now and never once been disappointed from updates to shipping everything is kept to perfection!
Great service as always! Amazing communication and customer service, Also very competitive with pricing and services
Top drawer service from the team at Gorilla Ship. Great comms on what you have stored with them and exceptional care taken when shipping with a variety of options to suit your requirements.
According to TrustPlane, GorillaShip UK has a 4.7/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/atlanticproshippingco-com
