Had nothing but problems from the first…
Had nothing but problems from the first time I contacted Aurora regarding my mental health and with Dr Dan Mihaesi. I was first told to upgrade my health cover to gold to cover my inpatient stay. Was told it would be about $25 a month extra. Next thing I’m paying $50 extra a week and had to pay a $500 excess. I emailed them several times asking if this is correct as that’s not what they told me. After 2 months of no response I called, even though I had emailed them previously to email and not call as I get panic attacks from just calling and I need things in writing as my mental health causes me to forget things and I don’t trust anyone anymore so I like it in writing. When I called they said yes they received my emails which infuriated me further. I was told that it would be a 7day stay and I could come and go as I please and I could drive my car there but would have to hand in the keys. After checking in, I was then told it is always a minimum of 3 weeks, I can’t go anywhere for at least 1 week and my car would be towed if not moved in 24hours. This did nothing to help my mental health. The hospital and there staff were fine but everyone from Aurora did bugger all. I only saw the psychiatrist Dr Dan Mihaesi 3 times a week for about 10minutes and all he did was up my meds. Then the summary they wrote did nothing except cause more mental anguish. They wrote that my mental health was due to looking after my mum and worrying about her not having her carer there. I have suffered from mental for 5 years and that was what happened while I was there as I had organized a carer for my mum for only a week and thought I’d be able to check on her daily as this is what they told me and next thing I’m stuck in there 3 weeks and couldn’t go anywhere and hard to even call anyone and organize something as I was even allowed my charging cable at the start so if anything it was them that caused these stresses and worries and again how is something that happened there be the cause of a 5 years of mental health getting worse. Total waste of time and money and wasn’t even listened to at all. The only thing they have done is increase my stress, anxiety, panic attacks and trust in no one I could go on and on with issue like this during my contact with Aurora. It’s a shame you can’t even pay anyone to help or listen these days.