Quality products with reasonable…
Quality products with reasonable prices. Value for money
Moses
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Austin Premier Mattress
4.750 reviews
Last reviewed: Dec 26, 2025Do you agree with Austin Premier Mattress's TrustScore? Voice your opinion today and hear what 1,019 customers have already said.
austinpremiermattress.comMember since Mar 2026
Austin Premier Mattress is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.7 out of 5 stars. Last reviewed December 26, 2025.
Customer Reviews
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50 reviews
We had an amazing experience at Urban…
We had an amazing experience at Urban Mattress, all thanks to Shane! He was incredibly knowledgeable and helped us find the perfect mattress that fit our budget. He guided us through the entire process, and we couldn't be happier. I've already recommended him to all my friends!
Dale Watts
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Seamless and Stress-Free Experience with Urban Mattress
Working with Urban Mattress was a breeze. They are extremely knowledgeable and genuinely helpful, making the entire process smooth and stress-free.
Tiffany Taylor
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Very very good
Very very good
Zx Apon
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I ordered a Derila pillow to help with…
I ordered a Derila pillow to help with snoring but I didn't receive 1, I received 4 and charged in USA dollars. They have their ordering set up so it charges everyone with 4 pillows and there are hundreds that have been scammed by these awful people. The business could be derila, Logismart and Ausica. And to return them they give me an address in Lithuania. From Tasmania to Lithuania is out of the question to spend more money on these scammers.
Val Martin
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Nice experience with a small set back
Shannon was nice in the store room.My delivery didn't come the original date due to a computer program change.They accommodated my schedule the next day. Delivery guys were polite and efficient.They set up the platform and new mattress nicely.
Jennifer A
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Horrible Experience— Scam and Run Around
My partner and I bought a mattress during the closeout sale. They have now missed three delivery dates and no one will answer me when I call the store or the delivery team. I feel like we have been stolen from and scammed. I only get an answer when I go into the store, nothing happens with phone or email. I need the mattress NOW or my money back
CM
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Sleep Made Anew
The entire process of purchasing a new mattress was extremely easy and my questions were answered openly and I believe honestly.
T. R. Calderon
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Overall great experience buying a new mattress
Had a great experience buying a mattress from Shannon at Urban Mattress. My wife and I just stopped in unplanned on our way to Central Market because they were advertising a sale. We’d been wanting to upgrade to a king for a while but were overwhelmed from too much online research. Shannon was so helpful and knowledgeable and broke it all down so well. He wasn’t pushy at all, and just walked us through the options. We ended up leaving there with a new mattress and it was a great choice. Highly recommend.
Nat
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Fantastic thanks for the great deals!
Fantastic thanks for the great deals!
Sarah Florer
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Great delivery service and store…
Great delivery service and store service.
Yin Li
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They asked that the schedule be delayed…
They asked that the schedule be delayed one week which I agreed to. They arrived and set up the bed. They did a good job. The mattress is great
Margaret and Mac Colvin
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Delivery of our mattress was quick and…
Delivery of our mattress was quick and efficient. We are sleeping comfortably now.
Kelly and Robert
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Shane was great helping me find the…
Shane was great helping me find the right mattress.
Nicole
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Friendly and fast
Friendly and fast! I had the mattress delivered a few hours after purchasing.
Shannon Hudson
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Bloom mattress
I got a great price on their close out specials. James did a great job.
Kenny Fryer
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Shane and Shannon have helped me with…
Shane and Shannon have helped me with my bed purchases for over 10 years. I trust that they offer quality beds, with nice variety and the best prices. I especially love their tempurpedic and natural fiber bed options. Above all, I find that they are knowledgeable and take the time to explain all the differences between bed choices. I also use them for pillows, sheets and bed protectors. I just bought my 5th bed with them, and. Hold not be happier with my purchase.
Paige Finan
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Great Product and Friendly service.
Great Product and Friendly service.VI Spring is beyond compare...
T WALTERS
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Urban mattress is the best!
Lilly our sells person was awesome! She went out of her way to get me the best deal possible. She made the whole experience a real joy! I love my bed. I could not be happier!
Sharon Adair
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Very Helpful!
Shane was incredibly helpful in choosing our mattress. We couldn’t be happier with our choice!
Emily and Michale Wersig
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Cite this page
According to TrustPlane, Austin Premier Mattress has a 4.7/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/austin-urbanmattress-com