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Better U is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.5 out of 5 stars. Last reviewed March 1, 2026.
I’m using this link cuz I’m unable to contact anyone online through the app or chat. Are there only specific hours that someone is available???or am I missing something 🫣Chats are not being delivered since December 2025 😱Please help, thank you.
The experience is transformative. The administration is sound and professional. Their staff facilitate self exploration and are wonderful to work with.
Better U wasn’t a “bad” experience, but it was an emotionally confusing one. I wish the expectations, structure, and pricing had been clearly explained from the start. Some of the communication I received felt defensive at moments when I was simply trying to understand what I was paying for and what support was actually included. When you’re already vulnerable and seeking help, tone matters — and the lack of clarity made the process feel heavier than it needed to be. They did try to fix things later, but the early miscommunication shaped the whole experience.I now work with MindScape. Their process has been clearer, more clinical, and about one‑third the price of Better U. If you’re seeking care at a fair price and with a consistently respectful tone, I’d recommend giving MindScape RX a look.
Very thankful for these treatments. It has truly saved me. Awesome support group. Starting to get my life back. Have no idea where I would be if I didn’t have given Better U a try.
What made my experience great was the overall sense of safety, professionalism, and genuine care from the team. From the beginning, everything was handled in a calm and supportive way, which made it much easier to trust the process. I never felt rushed or dismissed — instead, I felt listened to and respected.The company does an excellent job creating a comfortable environment and clearly explaining what to expect. Communication has been consistent, and the staff has been attentive and compassionate throughout. That level of care makes a big difference, especially when undergoing a treatment that can feel vulnerable.Most importantly, the treatment itself has been working well for me. I’ve experienced a noticeable sense of calm and comfort, and I feel more grounded and hopeful. That positive shift has meant a lot.I appreciate the mission behind this work and the way it’s carried out with professionalism and empathy. Thank you for providing such a supportive experience.
My experience with Ketamine therapy has exceeded my expectations. I had been taking Xanax 2 mgs three times a day since 2014....I am now Xanax free. I have not had a single panic attack since starting Ketamine. I also have arthritis as well as a generally beat up body from 22 years in the Army. Ketamine has even decreased my arthritis pain and associated inflammation as well. It's been the singular best and most effective treatment for both my PTSD and multiple anxiety issues. It's been life changing; I wish I had discovered Ketamine therapy sooner. Highly recommend for anyone who has anxiety, depression, PTSD and even arthritis and inflammation.
They cannot even respond to emails with simple questions. This is after multiple attempts at communication. If a company cannot even answer emails, I sure as hell am not going to trust them to administer a drug.
I highly recommend Better U. I felt that they actually care about you getting what you need out of the medicine. To come out successful. They have very helpful modules to get the most of your experience. The integration coach was also very helpful. You don’t feel alone. I already feel better after 4 sessions, after being stuck for months in a dark slump.
The resources and support are wonderful. Also, the therapy is helping.
I can honestly say BetterU changed my life. I haven't felt joy in years and more I do. They're communicative and helpful with anything I've needed assistance with.
The ketamine and support team has helped exceed my expectations. It has helped me mitigate my depression, restless leg syndrome, drinking alcohol, and become more focused.
Very professional and caring organization with very good therapists and counselors. The sessions were definitely a trip but I did not notice any Improvement in my anxiety and depression. Good luck.
The ketamine therapy Telehealth is an emerging industry with a lot of competitors out there whether its oral intranasal intramuscular or IV solution so it was a bit overwhelming to pick one over the other. I went with the first advertisement I came across on social media which was BetterU. Now I started with BetterU and tried a-lot of the other competitors ketamine and while the oral ketamine was the same product (most of the time its the same compounding pharmacy that services several different companies at once) it was the customer service that continued bringing me back to BetterU namely my patient coordinator Mr. Turek. Anytime there was an issue with the flavor or logistics payment errors etc he swiftly took care of it. Regarding the actual ketamine itself, it was life changing! The resiliency I was able to create, moment of my childhood I was able to address, and the using ketamines neuroplasticity I was rework existing negative feedback loops and create positive ones.
I don’t post a lot but had to say something because this has helped me more than years of traditional treatments. Better U’s ketamine treatments program is structured in a way that felt safe and guided. The nasal spray option has been perfect for me when I don’t want a full-dissociation experience but still need to calm the anxiety spirals.
I appreciate the educational programs and the kindness of the providers. I’ve always found everyone to be very personable and easy to connect with, which made this experience feel both safe and supportive.
I’ve been with Better U for several years, and for a long time I genuinely felt supported and grateful for this program. Ketamine therapy helped me when other options hadn’t, and I’ve recommended Better U to others in the past based on my early experience.Over the last several months, though, I’ve grown increasingly concerned. Since a pharmacy change, the medication no longer feels consistent with what I previously received at the same prescribed dose. I’m not claiming wrongdoing — but as a long-term patient, the difference has been noticeable and unsettling.Continuity of care has also become a significant issue. I seem to have a new doctor or provider nearly every appointment, which makes it difficult to build trust or feel that anyone truly knows my history. Phone calls are rarely returned, and when I do need to schedule a doctor appointment, the wait can be up to two weeks.One experience in particular was especially difficult. Around Christmas, my prescriber did not send my prescription to the pharmacy for over a week, even though I had clearly explained that I was out of medication and that the holiday period is a very hard time for me emotionally. I shared that I was struggling and having flashbacks. Despite this, it took four separate phone calls before anything moved forward, and responses only came via brief text messages days later. That lack of urgency and follow-through was deeply disappointing.I’m sharing this publicly because repeated attempts to resolve these issues privately haven’t led to improvement. When you’re already dealing with stress and mental health challenges, these kinds of delays and communication gaps don’t just feel frustrating — they add to the burden.I want this to work, and I’m not trying to attack the company or dismiss the many people who’ve had positive outcomes. However, given the ongoing issues with responsiveness and continuity, I’m now also looking into other programs. I truly hope Better U can take feedback like this seriously and make improvements, especially for long-term patients who’ve relied on this care.
Better U is the first place I found where NAD+ is recommended with ketamine therapy, and the difference in my day-to-day energy is soooo much more. My brain isn’t foggy anymore, (first time since covid) their therapists actually check in, which makes it feel like a real program instead of a random medical website.
I have had nothing short of a fantastic experience with this company. I have been with them for quite some time and every interaction has been positive.The staff I have spoken with, especially my personal provider, have been so kind, understanding and empathetic. I have a nonstandard case because of some prior medical history and they have gone out of their way to work with me on more than one occasion I feel heard and understood. They reach out to make sure things are going ok, ask if you need any support. Never once on those calls was there any attempt to upsell, it felt truly genuine. I have found with some telemed companies you talk to the Dr for 2 minutes, get the rubber stamp, and don't hear anything till you get that call asking if you're ready for a refill. I don't have that feeling here. Especially after the due diligence they did in regards to my case to make sure I would be safe. Let's not forget the app. There is so so much valuable information, links to resources and playlists, journal prompts and so much more. Things other apps charge an arm and a leg for. In light of giving a 100% honest review I will say that 6 months ago I would have only given 4 stars maybe. Communication was very slow over the weekends but they have stepped up their game. Even reaching out over the holiday when I needed something.BetterU has been a pillar in my foundation for some time and I don't see that changing anytime soon if they keep this up!
The People I have spoke to have been very informative and Genuine. This is a incredible tool that you must put the time in yourself to truly maximize the benefits. It definitely has sped up the healing process in ways I wasn't expecting. If you do your homework and put in the time, you will thank yourself, and you deserve that..
I’ve been doing ketamine therapy for depression and decided to try PT-141 for intimacy issues that came up after years of antidepressants/other medication. Honestly both together have made me feel like myself again. Confidence is higher, sex drive is stronger, depression gone. Better U has been one of the few healthcare companies that actually feels hands-on and human - in my experience which is a lot unfortunately since my health has always struggled byt feeling BETTER now!
According to TrustPlane, Better U has a 4.5/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/betterucare-com
