Do you agree with Bluvall Ebike's TrustScore? Voice your opinion today and hear what 10 customers have already said.
Bluvall Ebike is an online company. Based on 10 reviews on TrustPlane, it has an average rating of 4.4 out of 5 stars. Last reviewed December 25, 2025.
Had unique situation that required significant amount of attention and assistance from Bluevall's customer service.They were simply extraordinary, communicative, helpful, and simply great. The level of personal attention and assistance I received is rare.Thank you Jessica and team!
Bluvall has the best customer service I have ever received in my 38 years on this earth! Everything about them was amazing! So happy I decided to make myPurchase from them.
Got may k10 in February of 2025- November 2025 and 200 miles, ran great out the box with no issues fast and strong dual motor dual battery, got a code 10 I reached out to the company and after a few emails, pictures and diagnostic attempts they said they will send out parts to fix it and they did they sent out a new controller and supporting wire harness. The emails are a little frustrating for someone that doesn’t really know how to do back-and-forth with emails “me” but at the end they did right and the bike is running great again thank you Jessica. I wold recommend the product
I ordered a bike for myself and a bike for my son. My son changed his mind on the color. I reached out to the company and within the same day ( a Friday after hours) they emailed me back saying it wasn’t an issue to change the color. Their customer service is amazing. But the bikes are even more amazing. We love our SU8 e-bikes.
A Big Shout Out to Jessica and the Bluvall Team for dealing with my K10 concerns; all throughout the process the communication and part adjustment requested went very well, and I am impressed with their commitment to address my concerns, asap !Thank You, George.
Customer service we'll get back to you if you write a review much quicker than their own website hard to log in and out of the website every time I have to change my password back to the same password every time I want to speak to them they have to send you a link. The bike is not meant for European roads as it does not have a c o c certificate therefore you cannot drive it on roads legally in Europe. it's advertised as a trail of road bike but I would not recommend off-roading with it. this is a cruising bike. You will get approximately 20 to 30 kilometers from each battery if you do the speed of 35kl to 45kl kilometers per hour and you weigh approximately 80kg-90kg kilos. petal assist will increase that. Customer service team will help you out and send you all the relevant parts that you need and send you instructional videos and how to do it but it without the tools and the knowledge of an engineer you're probably not going to be able to do it so you'll have to spend money in a bike shop for them to do it for you. I am able to do most of the work myself but an average person probably can't so keep that in mind. The bike suspension is rough and the front wheel motor doesn't stick to the road so do not engage it unless you're actually moving at 15 kilometers always turn it off if you're going to stop or take off taking off with the front wheel motor on is not safe to wait distribution of the bike means the front of the bike lifts up the front motor off when taking off and that will solve the problem overall it's a good bike with a few issues overall it's fun
Nice bike beautiful color scheme on bike! Very fast bike. On speedometer with out load show 45MPH!Why Bluvall SU8 Is FasterHigher voltage (52V) allows more efficient power delivery and better sustained speed. Confirmed: The Bluvall SU8 reaches a verified top speed of 33 MPH, outperforming the Happyrun G60 Pro’s tested 31 MPH. This makes the SU8 the faster e-Bike in real-world conditions.
I have ridden many ebikes and have reviewed many ebikes. Let me tell you the Bluvall SU8 is top Notch. For a bike under $1000 you can not go wrong. 20x4 fat tires, dual suspension, a comfortable bench style seat, (7) speed Schimano gears, Logan Brakes, a large LED headlight, a rear break light, hydraulic Breaks and a speed of up to (31) Mph depending on the riders weight. I have had this bike for (3) months and recieve many compliments on the bike. The Customer support team is top notch so you don't have to worry about being left in the dark. They respond to every email very quickly. Take it from me if you are currently looking to purchase an ebike for commuting, cruising around or just want to have some fun Bluvall will not disappoint.
Absolutely terrible experience. I was sent a damaged bike for my son's Christmas gift. After reaching out to the company they determined the motor's core mechanism was damaged. They sent the part out and a video of someone unscrewing the part and screwing a new part in without any instruction. I reached out repeatedly for detailed instructions because I am not a mechanic and am not comfortable working on a bike's motor without detailed instructions. This was not provided nor was my request for a partial refund to compensate for the fact that I paid full price for a damaged bike and my son was without his gift for more than 30 days.
I like the bikes I bought from this company, service is fast in and timely.
According to TrustPlane, Bluvall Ebike has a 4.4/5 rating based on 10 verified reviews as of April 2026. Source: trustplane.app/company/bluvall-com
