My Go-To Hotel Booking Company
Surprised to see such a low score for this company. I always use booking.com, with roughly 25 bookings within the last year across hotels, flights and car hire. The only issue I had was when a hotel in Vietnam appeared to be sending scam links through the apps official mailing system. Something I thought was extremely odd. With a bit of looking around I managed to find a phone number and got through to an actual human being who helped me through. Something that is practically unheard of. I was quite impressed.
Ross Turner
If I could give booking.com zero stars…
If I could give booking.com zero stars I would. I booked a return trip from Hamilton to Calgary leaving on Feb 18th and returning the Feb 22nd. My flight on Feb 18th was canceled and the airline and booking.com could not get us on another flight. The airline rescheduled my departing flight for Monday Feb 23rd. I called booking.com and advised them that my return flight was supposed to come home on the 22nd which is 1 day before im supposed to depart. I asked for a refund for both. I was told they put in for it but I had to wait for a email. I advised them I wanted to cancel my return flight on the 22nd because I'm there is no way I can return from a trip a day before I leave. They didn't do that. I called them again on the 21st when I had not received an email about having my flights canceled and refunded. They again advised me to wait for the email. I advised them I was going to be considered a no show for that flight if it was not canceled. Again I was told to wait. So the email came Tuesday morning Feb 24th advising me I could get a refund for the departing flight but not the returning flight. I called booking.com again and advised them that exactly what I told them was going to happen happened. I was told to call westjet and get them to open the reservation that was already closed (because I was a no show for the flight). So I did and westjet advised me they can't open it because I was a no show and the date has passed. I called booking.com back and now they advised me that I had 2 separate bookings. Which I didn't. Its all booked as one package. How am I supposed to return from a trip I havent even left for yet. I advised them I have spoken to them numerous times about this foreseeable issue but no one on their end did anything to help me. I have the reference codes that was sent to me stating I will get a refund for my depart trip but not for the return. So they knew this was going to be an problem on the 18th when I put in for a full refund, I have proof that they asked for a refund from the airline, they didn't cancel my seats when I asked and now I'm out about 700$. Their customer service department have no clue what they are doing and just keep passing ou off to the next person and the next person or to call back. This site is a scam and their employees are joke and I will never book through a booking.com again nor any other 3rd party.
Brandon
Mislead to believe a rental car company…
Mislead to believe a rental car company was on site at a airport and it was not. Tried to get a refund and was denied.
Vincent Wobb
Totally impossible to get a hold of
Totally impossible to get a hold of to refund a cancelled booking done according to the rules. Works as long as you book, pay and stay, but tough luck if you have the slightest deviance to standard process and want your money back.
Pernilla Pettersson
My warning to others: it's not worth the headache. DO NOT TRUST BOOKING.COM
I want to warn others about my recent experience with Booking.com. I had booked a place well in advance, only to be contacted two weeks before my trip by the property owner saying there had been a booking error and my reservation was canceled — through no fault of mine. Booking.com then offered me five alternative options, but all had significantly lower reviews and were nothing like what I had originally chosen. On top of that, their “compensation” was a mere €25, which felt more insulting than helpful.When I tried to book another property that I felt was suitable, Booking.com charged me but then claimed the booking couldn’t be completed. They promised a refund within 24 hours, but the amount refunded was actually less than what I had been charged. When I reached out to resolve this, the customer service experience was a nightmare. I spent nearly two hours on the phone, repeating myself over and over, put on endless hold, only for the hold music to eventually disappear — leaving me so frustrated I just hung up. At no point did I feel understood, respected, or valued as a customer.This company has shown me they do not care about their customers at all. Vacations are supposed to be a time to relax after working hard — I have a very stressful/ intense job (neonatal intensive care unit) and was relying on this trip to recharge. Instead, Booking.com left me anxious, stressed, and scrambling for solutions that I shouldn’t have had to deal with in the first place.My warning to others: it’s not worth the headache. Do not trust Booking.com with your travel plans.
Nicole Bonsai
I was promised a refund from you at…
I was promised a refund from you at Booking on 21 June when an incorrect booking was made.Since then, I have not received any money, I have written in chat and emailed several times without any response. I call and chase you, and as soon as I get to talk to someone, I am told that they have opened a case and will contact me within 5 days. But I still haven't heard anything. Now I am once again on hold on the phone to you, and this is taking up so much of my time! Why is it so difficult to get the right help???Today, when I contacted you again, I was told that you cannot refund the amount you promised. But as a consolation, I will get 15% back.Jorge N, who promised the refund when I first contacted you, should be fired!
Robin Engström
Terrible support, misleading listings- avoid Booking.com.
My experience with Booking.com has been very disappointing. There is still incorrect and misleading information on their platform that caused serious problems. The customer service was extremely disrespectful and unprofessional, repeatedly interrupting me and even hanging up the phone. My issue remains unresolved and my complaints have not been taken seriously. I have already filed a complaint with the Swedish Consumer Agency.I definitely do not recommend Booking.com as a reliable site.
Kübra
If I could give less than 1 star I…
If I could give less than 1 star I would. The hotel was falsely advertised and did not exist. So I paid for a hostel for me and my family and it did not even exist. Contacted booking and they are not helpful. I am now proceeding to report then to EU consumer protection and also report booking to their legal Amsterdam company that deals with such. I will not let this go until I get my refund!
Christiana Derrick
They don’t do what they say they’ll do.
They claim to send confirmation in 2 minutes. I never received one at all. I checked the bank, they had charged my card. I had to call the hotel and after 20 minutes they confirmed that I had a reservation. Next time I skip booking.com and just call the hotel and even save 25%.
bolts CK
Such a shame
I will start by saying, that my wife always, against my beliefs, always used booking.com with great confidence and pleasure. We booked a stay in Greece through booking.com and I must say the Parakladi Seaside Resort in Lefkimmi, Corfu was nothing even close to the pictures and reviews IRL (muddy pool with dead creatures etc.), pictures around 10-12 years old. We’re a big family with three children . We left even before checking in and was confident that booking.com would back us up. A few hours later BoHotels.com made a full withdraw on the credit card. How did they get that information? Careful guys, this company is dangerous and only here to fraud good people. We spent the whole holiday struggling and thinking/ worrying about these issues. Legal consequences will follow.
Michael Zetterström Tange
Terrible customer support/
I am a 'genius member' using Booking.com for over 10 years, but won't use their services ever again. I made a booking for the same dates for 2 different possible accommodation options (It was a booking for the whole family, and I couldn't decide on one at the time), planning to cancel one of them during the 'free cancellation' period. I tried to cancel the booking before the time that was shown to me, and then the full amount was charged to my card. I called the property and booking.com in shock. Later, they told me that this was due to the time zone difference, which was only 40 minutes in this case. I never experienced this before. Booking.com told me to sort this out with the property, showing zero competence as a business. Customer support is the support you provide by going the extra mile/making an exception for situations that are one of a kind. In this case, they could not offer any help with the 40-minute late free-cancellation request. If they had written a warning in big or bold fonts that the free cancellation deadline was in the property's time zone, then I wouldn't be in this situation at all, but instead, only a time zone abbreviation was written, EEST, with the tiniest font, which is very hard to notice. Free cancellation is a service you provide to customers, it's the customers who make cancellations, so why don't you write it in customer's time zone???? or why people should use your services if you can't help out by solving simple issues??? Very disappointing deal breaker for loyal customers!!!
Perrin Gürkan
**⭐️1out of 5 stars**
**⭐️1out of 5 stars**We booked rooms for 11 people in Stockholm through Booking.com. When one traveler became ill, I tried to change one double room to a single, hoping it might be cheaper. The hotel was willing to help, but since I booked through Booking.com, they asked me to contact them instead.That’s when the frustration began. Each question I asked took **24 hours or more** to get a partial answer. It took NINEdays of back-and-forth to find out that the room type I had originally requested was no longer available (though it was when they responded but never with a price). In the end, I was told there were no rooms left and the price would stay the same, whether for one or two people.The hotel was ready to help me early on, but Booking.com’s slow and unclear communication prevented any resolution. In the future, I will **always book directly with hotels** to avoid this kind of poor service. Very disappointing.
Peggy Andersson
Scam tactics
Scam tactics – avoid at all costsPaid upfront, met all requirements: valid Mastercard in my name, full ID, plenty of funds. Still denied the car because the card didn’t have the word “credit” printed on it — a made-up excuse.They took my money, refused service, then refused a refund. The same card was fine for payment, but not for deposit? Feels like a scam.Customer service hides behind policy. Zero accountability. Never again.
Esmir
Booking.com - loyalty program is a scam.
Booking.com loyalty program Genius is a scam! They advertise that all bookings count but that's not true. To reach the highest level you need 15 completed bookings in 2 years, I have made 16 bookings in the last 2 years. They only count 14 even though all my bookings are visible and noted as completed in their app on my pages! I care less about not getting the small extra percentage you get in level 3 but the behavior bothers me a lot - it's a scam. I've been in dialogue with them (wow, they finally answered..) but they don't report which bookings don't count and now they've closed the chat. So disappointed, been loyal to them for many years!
UHA
Absolutely disgraceful customer…
Absolutely disgraceful customer service. My flight was canceled due to a storm at the layover destination. The carrier, Fly Play, refunded booking promptly. I have however still not been refunded. I have been in contact with them several times through chat and also called them. I am always assured my case has the highest priority and that my refund takes up to five business days. This has been assured to me several times now. The last email said “ Once the airline processes the refund to us, we will promptly refund it back to your original form of payment. We kindly ask for your patience during this process, and we assure you that we are closely monitoring the progress of your refund request”This is a blatant lie, since the airline has confirmed it refunded booking.com months ago. They have also used similar phrases and other variations of the same lies in previous emails to me. But no money has ever materialised. It’s now been more than three months and I still haven’t seen any money. I’m never using booking.com again
Carl
Smooth experience
I booked my motel and flight through Booking and surprisingly, everything went well. The flight arrived on time, and the motel staff was very friendly.
ColoradoRelay
Flawed pre-booked taxi transport at Melbourne airport
We had pre-booked a taxi pick-up at Melbourne airport via Booking.com to make sure of a comfortable transport to the hotel after a 22 h journey from Europe. Booking.com had hired a local taxi company that only stayed 45 min after the arrival time of our flight. Our arrival procedure took about 1 hour so there was no taxi when we left the airport. It took us an additional 30 min to get help from Booking to arrange for a replacement by Uber, a much cheaper alternative, free of charge for us. In summary the pre-booked service was a disappointment, it costed us more time, effort and money than getting a taxi locally at the airport via e.g. Uber.
Bo Olde
Ongoing fraud on their site, doing nothing to take down fraudster
Ongoing fraud on their site. I am a house owner and my house is available via a fraudster who is scamming people. Ongoing! It is totally impossible to get in touch with anyone at the company who is able and willing to look into this (and stop the scamming). Totally unacceptable. (on AirBnB there is a link for immediate action).
Fredrik
We booked a hotel in Galle
We booked a hotel in Galle, Sri Lanka via Booking.com. the hotel was not what we expected and we wanted to change as we thought it had not been clear to us the standard of the hotel was as low as it turned out to be. We tried to get help from the local Sri Lanka department of Booking.com but it didn't work. We decided to change hotel anyways and try to get our money back. We booked via Swedish Booking.com and they have barely responded our emails and refuse to help us and claim it is not their responsibility they offer hotels on their website who is dishonest. Avoid booking.com at all cost, they will screw you over and do nothing to help.
Daniel Wendel
Booking refuses to take responsibility…
Booking refuses to take responsibility for the fact that I was deceived and given accommodation that I did not pay for. They believe I should contact the hosts myself, alone in a foreign country with a child. How could they expect me to do that?
Rosie
