Very unsatisfied
Their website is terrible. The website let me order 2 dog coats and then they wouldn't fill both of them because they wouldn't both fit in the box. There was no explanation of this on the website that I could find. The box contains the normal stuff and there is an opportunity to purchase add ons. It doesn't say there is a limit to the add ons. The website is also hard to maneuver and track orders. Customer service is even worse. They don't care about a customer's unhappiness or do anything at all to try to make it better. I was frustrated and felt misled about what i would be getting, and they did nothing about it. They were uncreative and unyielding. I asked them to let me out of the 6 month subscription due to being so dissatisfied and they refused, so definitely don't sign up for a subscription until you are sure it's what you want.