Stephen holland is the best
i had an issue in april 2025 where the tv bed lost power within a day stephen holland booked a replacement part and an engineer to fit the faulty part i was so happy my tv bed was repaired , i contacted today December 2025 as there was a red light and my tv again would not lift , again Stephen Holland responded promptly and advised my unit had locked he advised simply to press the two buttons at the same time until the blue light flashed up and guess what my tv lifted out of the bed absolutely brilliant aftercare thanks :)
lee hanson
Useless!
Useless!Three visits by the bed engineer to fix the motor on our electric bed.I don't blame the engineer, it would help if BSSB sent the right parts! It's taken 5 weeks so far and it's still not fixed!
Karen Ward
Very helpful
Very helpful. Ordered a part for my bed as the TV wouldn't pop up . This has resolved the issue. Really reliable, helpful team. Thoroughly recommend them
Kathy Frost
Extremely friendly and helpful
Extremely friendly and helpful - helped getting a replacement remote for a tv bed
Musaddiq Ali
Incredible Customer Service
Brilliant after-sales support and customer service. Helped me diagnose the fault with my new Dreams bed AV equipment until the solution was found.
Josh
Replacement gas strut
Unfortunately my daughter’s tv bed had problems with the gas strut, 5 years after purchase. Contacted company and waived the fee for a replacement strut. Very quick service and generous to waiver the cost. Should have enough DIY skills to fit but offer of technician there if I fail in my taskGreat customer service
Tom Thompson
Top service. ⭐️⭐️⭐️⭐️⭐️
Got a bed delivered and starting building it the same day. Long story short TV bracket would not lift. Rang the number on the footboard and left an unnecessary and slightly irate voicemail. Got a phone call back from a lad called Dylan about 30 minute later and talked me through the problem and how to fix it in about 3 minutes through a WhatsApp video call. Can’t praise the lad and the service enough.
Liam Chew
Stephen Holland has provided excellent…
Stephen Holland has provided excellent service very promptly. He listened to my queries patiently and explained me solutions quickly. Great service and support!
Siva
I had a few problems with my new bed…
I had a few problems with my new bed and when I left my contact details they got back to me with in like 20 mins if that and they were brilliant and super helpful!
Elliot Whitehorn
Really helpful and clear instructions
Really helpful and clear instructions
Sarah Essex
Great experience
Great experience, so friendly, thorough and made the process really stress free! Quickly diagnosed the issue and confirms the next steps! Thank you very much!! First class service
Nicola
My tv bed had stopped working and as it…
My tv bed had stopped working and as it was out of warranty Benson for beds advised me to contact this company for support. My husband phoned and left his details for a call back. The engineer called and helped my husband re sync the mechanism and got the problem resolved in 5 minutes. Excellent Service.
Jacqueline Skelton
Poor communication
Before Christmas I sent a photograph of a remote for a bed/tv your reply was to ask me to register which I did. I have not heard from you since and on logging in today I can find no record of my enquiry. I am at a loss.
Mrs Pauline Jordan
Excellent customer service
Stephen of BSSB provided excellent customer service to supply me the missing motor from Benson in a very efficient manner. Called on yesterday morning and get the motor on today.
David
Excellent customer service
Excellent customer service. We bought a bed from Benson for Beds a few years ago and the remote has broken.I contacted BSSB and they dealt with issue straight away with ease and no problems. I had a new remote within a few days, with full instructions it up.
Samantha
Great experience
Purchased a TV bed from Bensons for Beds and within a year or to the USB charger failed. I thought I would contact them to see if spares were available. After providing them with the invoice for the bed they happily agreed to send out the spare parts and asked whether I would like an engineer to fit it or whether I would do it myself. Being an electrical engineer I've got no problem fitting it and they sent me out a whole box of spare parts. I've read some of the reviews on here but I can't fault their customer service on this occasion.
Tom
Beware of this company
BSSB Furniture provide decent beds, but as a company they are not 100% reliable. Having completely snubbed the pleas from myself, and trusted the words from the lying engineer that broke my TV / Bed, they haven't made any efforts to rectify the situation, and just ignored the situation. Hopefully the whole mess will be sorted but I do not trust BSSB, Homeserve or Bensons for Beds. Worst experience of my life.
Jay Archard
Steven in your office is a Legend!
Steven in your office was outstanding, I received a more than poor service from Bensons For Beds, (where I purchased the goods) I looked up the people that actually made my bed (BSSB) I was ill informed on my rights with the warranty from Bensons.I wanted a second opinion so I contacted BSSB...I received a call back very quickly, I explained about the remote for my TV bed had broken and he ordered a replacement on next day delivery for no fee or charge and informed me that I get a 2 year warranty when bensons told me I only get 6 months. He was amazing and was hassle free Keep up the good work!!!
Brendan Jones
AVOID BSSB FURNITURE
If the bed your thinking about getting is made by bssb furniture innovation, DO NOT BUY tv lift mechanism breaks for fun..
ryan clarke
