Read customer service reviews for Chiclody on Trustpilot. Check out what customers have written so far or share your own experience with the company. Learn more about the company and what they sell or offer.
Chiclody is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 1.8 out of 5 stars. Last reviewed February 20, 2026.
If there is a zero star I would have chosen that it’s a scam company the dress I received is not as pictured when I tried to get a return label they kept asking for more pictures even though I contacted them first day I received the dress they said they would send me a label but did not and stopped answering my email scam company stay away I wish I would’ve read the reviews I would’ve saved my self 300 dollars
The swimwear quality is outstanding! I ordered the wrong size, but Chiclody's customer service quickly sent the right one and let me keep the original. Everything fits perfectly now - very happy!
Customer service. My item was undeliverable and many issues occurred. Tiki, my representative moved mountains for me to receive a refund plus perks. Thank you Tiki.
Dear Cindy Pou, We are committed to assisting you in resolving the issue of the goods not being delivered, and ultimately securing a satisfactory refund solution for you. Your satisfaction is our greatest motivation. I will share your feedback with the team, which is a great encouragement for us. Best Regards, Chiclody Customer Care Team
My interactions with Tiki were exemplary and highly professional . Tiki carefully and thoroughly explained when I would receive my order and she was right on the money! In addition, she explained the return process (the color didn't match) and reminded me of the tracking number which was necessary. Tiki is kind and an extreme pleasure!
Dear Caroline Harrington, Thank you so much for your wonderful review and your recognition of Tiki’s professional and thoughtful service! We’re thrilled to hear that she explained your order’s estimated delivery time accurately and walked you through the return process for color discrepancies in detail, along with a helpful reminder about the tracking number. It’s our pleasure to have a team of kind and dedicated staff like Tiki who go the extra mile to ensure a smooth shopping experience, and we look forward to providing you with the same great service for all your future purchases with us! Best Regards, Chiclody Customer Care Team
In fact, customer service is quick to answer! They kindly addressed all of my inquiries and assisted me in tracking my order.
Dear Harold Dwyer, Thank you so much for your kind review! We’re thrilled to hear that our customer service team provided you with prompt responses, patiently answered all your questions and assisted you with order tracking. It’s our constant goal to deliver thoughtful and efficient service for every customer, and we look forward to serving you again soon! Best Regards, Chiclody Customer Care Team
Please see my original review. Unfortunately, as suspected, this company has continued to be both irresponsible and unresponsive. WARNING: PLEASE READ BEFORE YOU ORDER! To Whom It May Concern, This letter serves as a formal demand for a full refund to my PayPal account within seven (7) calendar days of receipt of this correspondence. I have provided all the requested documentation and have fully complied with every requirement on my part. Despite this, the matter remains unresolved as we approach nearly one year of ongoing correspondence. This prolonged delay has resulted in significant financial and emotional strain. Given the length of time, my full compliance, and the absence of resolution, I am requesting immediate reimbursement. If the full refund is not issued to my PayPal account within the stated seven-day period, I will proceed with filing a civil complaint without further notice. I would prefer to resolve this matter amicably and without escalation, but I am prepared to pursue all remedies available to me should this request continue to be ignored or delayed. Please confirm in writing that the refund is being processed. Sincerely, Stacy Church
Dear Stacy Church Team, We sincerely apologize for the inconvenience and distress this long-standing issue has caused you. We would like to confirm that we have not received any of your relevant emails or information regarding this matter. To ensure we can address your refund request promptly and accurately, please send all the required details and documents to our official support email address: **service@chiclody.com**. We will review your information immediately and take the necessary steps to resolve this issue for you. Best Regards, Chiclody Customer Care
I've purchased dresses for a number of events, and each time the procedure proceeded without a hitch and the ensembles fulfilled my expectations.
Dear Sefana Hanam, Thank you so much for taking the time to share your wonderful shopping experience with us! We’re absolutely thrilled to hear that your dress orders for multiple events went smoothly without a hitch and that each ensemble perfectly met your expectations—it’s always our goal to deliver reliable service and satisfying products to every customer. We truly appreciate your continued support and can’t wait to serve you again for your future event needs! Kind regards, Chiclody Customer Care Team
The costumer service team was very nice and kind and efficient. The quality of the dress was excellent
Hi Paola, Thank you for sharing your experience and it is always a pleasure to receive this feedback from our loyal customers. We thank you for your time and wish you a good day. Best Regards, Chiclody Customer Service Center Team
The customer service chat was so helpful. I appreciated the three options for returns!
Hi Sarina Flathers, Thank you for providing such positive feedback. This is the level of service that we aim to offer our customers. We hope that in future we can have many more experiences like this. Please enjoy the rest of your day. Best Regards, Chiclody Customer Service Center Team
⭐️ 0/5 — Very Disappointed. I Would Never Buy From Chiclody Again I recently ordered about $350 worth of items from Chic Lodi, and my experience was extremely disappointing. What I received looked nothing like the pictures online. The material felt very cheap, the stitching was uneven and even different colors in some places, and everything arrived extremely wrinkled. The items came squeezed into a tiny plastic bag—I didn’t even realize it was my order at first. For the price I paid, the quality was shockingly low. Returning the items was another unpleasant experience. I sent everything back the same day, yet I still lost around $100 because of return shipping costs, restocking fees, and other charges they deducted. I did not feel that the company handled the return fairly. Overall, based on my personal experience, I would rate this company zero stars if I could. The quality, packaging, delays, and return process were all extremely disappointing. I will not be purchasing from them again.
Dear Ani Jackmakjian, First of all, I apologize for the unpleasant shopping experience. Regarding the quality of our clothing, we place great importance on quality, and we strive for the best possible fit in every step of production. However, it's impossible for every garment to be perfect for everyone. Regarding the wrinkled appearance, this is due to deformation caused by international shipping. We suggest ironing the garment before trying it on; the effect will be much better. Secondly, regarding the packaging, to reduce shipping costs for our customers, we use a more economical and practical approach. Furthermore, using boxes for packaging can also lead to deformation during international transport. Finally, regarding refunds, we do not charge a return fee for returning one item unless you return multiple items. However, we sincerely apologize for the unpleasant shopping experience. Thank you for your suggestions; we will report them to the relevant departments for improvement and strive to provide a better shopping experience for more customers. Best Regards, Chiclody Customer Service Center Team
The company is a total Fraud. We have been cheated out of $600+ dollars, after 90 days and 30+ communications to get a refund for the three dresses returned within seven days. We have now disputed the charges with PayPal, Visa, and the Federal Trade Commission. We are working with the FBI (IC3) team. Your China deliveries and Texas Scam counterpart are soon to be all done. Mark my words. Update after Chiclody response below: We have sent you the return details you have asked for ~ a dozen times. Pics of the AWB, Pics of the Box with the dresses in it, PICs of the UPS girl scanning the box. YOU ARE A Fraud. DO NOT EVEN THINK ABOUT BUYING FROM THIS COMPANY. 100% TOTAL FRAUD.
Dear Phil Durand, We are sorry to see that this experience did not meet your expectations. Firstly, regarding the refund issue you mentioned. As long as it complies with our refund policy, we will process the refund within a few working days after receiving the goods. This situation will not occur. Unless you fail to provide the return information, and if within the 90-day return period the deadline has not passed, as long as you provide the refund information, we will handle the relevant refund procedures for you. Secondly, I haven't been able to retrieve your order information. Please send me your order number so that I can query and verify the situation. Kind regards, Chiclody Customer Care Team
I ordered a dress that I was sure would be perfect for me. It came on time. I put it on and I didnt like it at all. The quality was great but it just wasnt for me. I contacted them and they asked if there was anything wrong ( material, bad sewing etc). After that they gave me instructions on how to send it back, keeping me updated throughout. They refunded everything except the postage.....I couldnt have asked for more. They were professional about the whole thing. I would order from them again without hesitation.
Hello kerry, Thank you for your review! Chiclody will keep make improvement with our products and service. Hope you enjoy the shopping. Best Regards, Chiclody Customer Care Team
This company is definitely a scam! The sweater I received was definitely not the item pictured on the website. When I emailed them and sent pictures they assured me it was the same sweater. Plus the item took several weeks too arrive and email response time is terrible. I recommend not purchasing from this boutique.
Dear Angi Ernesti, We are sorry to see that this experience did not meet your expectations. Firstly, regarding your concern that the clothes do not match the actual items. We attach great importance to the quality of the clothes and we are confident in our products. We produce them according to the most suitable methods. However, due to individual differences, we cannot guarantee that everyone will like them. If you don't like them, we do support returns and refunds. Secondly, regarding the issue of order time, our order time includes both the production time and the transportation time. On the shopping website, there are relevant instructions when adding items to the cart. Finally, regarding your concern about the long response time from the customer service, it might be due to the peak season, resulting in a longer response time. On behalf of our company, I would like to apologize for all the troubles you have encountered with this order. Currently, we are making significant efforts to improve the work of customer service, quality control, and the logistics department. We would like to look into your case specifically and offer better assistance, but we are unable to find your order number after checking your username. So we have sent you a message and would highly appreciate it if you could get back to us with your order information. Looking forward to your response. Kind regards, Chiclody Customer Care Team
Bogus company i would never do business with them ever again, dishonest, item didnt come ontime , i asked them not to ship,becuase they shipped late and i wouldnt get item ontime, they shipped anyway, and item was garbage fabric , horrible experience i shipped item back they charged restocking fee, very not trustable company,
Dear Rifky Goldstein, we are sorry to see that this experience did not meet your expectations. I'm very sorry for the bad shopping experience you've had. First of all, regarding the clothes, there's no problem. We attach great importance to the quality of the clothes. We select the most suitable production methods when making the clothes and the clothes will go through strict quality control processes. If you think there's a problem with the fabric, you can contact us and provide us with the corresponding pictures. After we verify the problem, we will propose a solution. Secondly, regarding the delivery issue, on our website, there is detailed information about the delivery time under the option of adding to the cart. Our order time includes both production time and transportation time. Many customers ignore the production time. You can check it yourself. If we really exceed the time limit, we are willing to take responsibility and provide a solution. If the customer cancels and there is uncertainty, we will give a reply and suspend the order. But if there is no reply from the customer for a long time, we will still send the order on schedule. Finally, regarding the collection of return fee, it is clearly stated in our return policy. The policy specifies that we will charge this fee only when the returned items exceed two pieces. We will not violate our return policy and will strictly abide by it.and we would like to look into your case specifically and offer better assistance, but we are unable to find your order number after checking your username. So we have sent you a message and would highly appreciate it if you could get back to us with your order information. Looking forward to your response. Kindest Regards, Chiclody Customer Care Team
I’m really disappointed with this website. It’s very hard to contact them, and their customer service takes a long time to reply. I didn’t like the dresses — the sizes are not good, and the quality of the pieces is bad. I wanted to return the dresses, but they don’t offer a pickup service; I have to ship them myself and pay for the shipping costs, unlike other websites. This is my first time ordering from them and definitely the last. A very bad website.
Hi Entsar Ahmed, First of all, I'm very sorry for the bad shopping experience we brought you. As we are in the clothing business, we cannot ensure that every size fits everyone perfectly. Regarding the quality, we have adopted the most suitable production methods. If you feel it's not suitable, we also support return and exchange services. Regarding the issue of return fees, our return policy has detailed explanations. We will actively listen to your suggestions and strive to improve our policies regarding the problems you mentioned. As for the slow response from our customer service, because we couldn't find your order number after verifying your username, we are not clear about what exactly happened. We hope to conduct a detailed investigation into your situation and provide better assistance. We have sent you a message and sincerely hope you can reply to us and provide your order information. Looking forward to your reply. Chiclody Customer Care Team
I purchased a dress on the website. When I finally received, after paying for countless delivery/customer expenses, it was a total disappointment. The product is completely different than the pictures on the website. Very bulky, wrong size, cheap ugly material. But the worse part is the customer service. I have been dealing with them since 2 weeks now trying to return the item and they really make it impossible. The provide a US return address with a Chinese telephone number. The delivery company cannot proceed with the delivery cause OBVIOUSLY they need a local (US) number to contact the consignee during delivery. They are refusing to provide a telephone number. And because of this, my package is stuck in the warehouse since days and every day cost me money. I have been trying to ask for this telephone number multiple times and every single time either they ignore or they answer something totally not related to my query blaming me cause they cannot track the package. Not to forget that when you place an order, during check out they even dare to ask for TIPS!!! Horrible experience.
Dear Giada Quintavalle, We are very sorry that you are not satisfied. Most of the dresses on Chiclody are designed and photographed by ourselves. What you see is what you get. We are confident in the similarity of our dresses. The size of each dress undergoes two rigorous checks and is photographed for record-keeping. We have checked the dress you received and are certain that we sent you the correct size. We value the quality of our clothing very much, but we regret that our garment did not meet our striving quality standards. We have forwarded your feedback on the product to the relevant department and will continue to adhere to consistent production standards to ensure product quality and consistency with the pictures. We note that you have agreed to hold your order, and we can offer you a partial refund as compensation, which you have agreed to, and we have already issued the refund. We wish you all the best! Sincerely, Chiclody Customer Service Team
This is my worst online purchase experience. I never seen an unprofessional treatment and disrespect of customers as with this company. 1. The quality of the product. Horrible fabric, absolutely different than the pictures, it's deceiving pictures. 2. Very overpriced. 3. Very bad customer service. I will try to summarize the story, few weeks ago I bought the dress based on their website photo and then I received totally different dress even the color shade isn't the same. Completely unpleasant. It cost me 200 Euros including shipping. When I received the dress and wanted to to get refund they said you either send it to the US ( cost at least 100 euros) or we can give 35 usd refund to your order. Taking advantage of the situation. At the end with their terrible communication I accepted the 35 euros refund and lost the rest of my money. I know I contribute to this by choosing unreliable company but I don't want anyone to same the mistake.
Dear Mai & Bas, We apologize for your dissatisfaction. We design and photograph most of the dresses on Chiclody ourselves. We are confident in the likeness of our dresses. We take the quality of our clothing very seriously, but we are deeply sorry that this dress did not meet the quality standards we strive for. We have forwarded your feedback to the relevant department and will continue to adhere to unified standards to ensure product quality and consistency with the images. Because our company is international, we currently only have one return address in the United States. We understand that you have already agreed with our customer service to keep your order and receive a partial refund, and we have already issued the refund. Thank you for your understanding. We recommend that you provide your order number for verification. Have a wonderful day! Sincerely, Chiclody Customer Service Team
Cheap nasty products that don't match the photos, colours or descriptions. Return shipping is super expensive and even when you do return the item , they pretend you haven't returned it. I have been chasing this company for many months trying to get my money back after its return. They kept r pretending they couldn't see the photos etc or shopping receipt. Eventually came back saying they will refund me but PayPal was stopping the refund. Asked for a direct refund and then they offered a voucher , even though they had stated they would refund me if I returned the item. Stay away. Scam scam scam.
Dear Mariaa， We hope you are well. We take the quality of our clothing very seriously, but we are deeply sorry that it did not meet the quality standards we strive for. We have passed your feedback on to the relevant department and will continue to adhere to standardized standards to ensure product quality and that it matches the images. If your package has been returned to our warehouse, we will issue a refund. We recommend providing your order number so we can verify it as quickly as possible. PayPal may have stopped the refund because you opened a dispute. Once a chargeback or dispute is filed, the funds are frozen, and we cannot issue a refund. Kind Regards, Chiclody Customer Service Team
After weeks of waiting and returning the dress I still have not heard anything from the company. The dress was WAY too small and miss labeled for size. Terrible customer service. If I hear back from them and the issue is resolved I will re write this review. I am very very disappointed and out over 200 dollars.
Dear Nilla Rittenhouse， We hope you're well. Due to the unique styles and designs we offer, sizing may vary slightly between products. This is because some styles may be designed to be looser or tighter, which may affect the overall fit of the garment. We have sent your feedback to the relevant department. We recommend that you provide your order number so we can verify your request as quickly as possible. Kind Regards, Chiclody Customer Service Team
Horrible. Dress wasn’t even the right color as pictured and didn’t even come close to fitting!! Overpriced for cheaply made clothing that is a scam!!
Dear Lindsey: Thank you for taking the time to leave a review! We're sorry to hear you were disappointed with the quality of the dress you ordered. We don't want you to feel obligated to keep an unsatisfactory product, so a member of our team has contacted you via email to assist you. You can also contact us directly with your concerns at service@Chiclody.com. We're working hard to find a solution! Thank you for bringing this issue to our attention so we can do our best to prevent it from happening again. We sincerely hope to improve your experience and, ultimately, your overall impression of Chiclody . If you have any further assistance, please feel free to contact us. Due to the diverse styles and designs we offer, sizing may vary slightly between products. This is because some styles may be designed to be looser or tighter, which may affect the overall fit of the garment. We have sent your feedback to the relevant department. Thank you again for taking the time to speak with us today! We recommend that you provide your order number so we can verify this information. Have a great day! Chiclody Customer Service Team
According to TrustPlane, Chiclody has a 1.8/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/chiclody-com
