Never order from them
Coffee was listed at certain price in website which I bought. After 2 weeks I reached out via email asking how much longer would it be. The response was they contacted the roaster and my order would be shipped in 3 days. A week and half later with order still saying it wasn't shipped yet I sent off another email asking what was going on. Apparently someone on their end did not list the correct price on their website and that they will send out the coffee and invoice me an extra 50.00 or I can cancel and they will refund me what I already paid.Did I get my money refunded. Yes but they should have honored the price that was listed. That is what the price was not a renegotiate price almost 4 weeks later. Crappy way to do business.
Angie
Terrible Customer Experience
Christopher Bean can't manage their inventory of the coffee. Their website is very misleading about inventory availability so the customer has very unrealistic expectations on when the coffee will be delivered. Their customer service is terrible. They don't apologize for the delay and don't provide an exact delivery date. It has been more than 3 weeks from requesting a refund and I still don't have it. Don't order coffee from this company!!!!!
Mark
Horrendous company
Horrendous company! They setup shipping label and then nothing was shipped. Cody at customer service texted that item would be shipped immediately. Checked USPS mailing page and they canceled the shipping label, I have no idea if this company is a scam! AVOID!!
Jeffrey K.
Website inaccuracies and customer service won't take responsibility for inaccurate pricing.
Pricing for subscription items does not always populate correctly when initiating a subscription order. I decided to place two different cold brew concentrates under a subscription order. One of the products applied the correct subscription pricing, reflecting a 10% off subscription pricing. The other did not. It appeared that most of the cold brew products I tested in my cart to see if it was specific just to the one item that wasn't pricing correctly, and it appeared to be so. Unfortunately, there is no customer service that works at this company on the weekends at all. I made the attempt to reach out on social media on Facebook on Saturday and was pleasantly surprised that someone responded back. They apparently investigated the situation and then after they investigated the issue, they advised "if I wanted to order it that management would refund the 10% back to me", and to forward my order # for management to process my refund. Instead, I got mere excuses from Cody that the "system will only allow for one discount per order. Since you used a coupon code the subscription discount cancelled out". Which was an outright lie, since even BEFORE I applied the singular discount code, the subscription pricing was NOT populating correctly. I advised Cody of this and still his response was "our system will only allow one discount per order", and "thanking" me for the example pictures and they "would get this fixed", all while refusing to honor the correct subscription pricing. Even now, one can go into the site, WITHOUT adding a discount coupon code, and adding subscription items into the cart, and it will still show up wrong, and I presented a picture of this, and his response was "only customers with accounts are supposed to be able to create subscriptions". The screen shot I presented was just the cart, which you don't have to sign in to add to. One would think that being he works there, he would understand what simply adding something to a cart would look like. The canned responses were utterly ridiculous, and didn't apply to the situation. If the subscription pricing is a discount then the pricing should reflect with the original price in the cart with an automatic coupon code applied during checkout. However, their website doesn't do this, and I used only one discount code, and it applied to the pricing that was showing up for the products in my cart, in which one of the products was not reflecting the accurate pricing. Their website says they've been in business since 1996? 25 years. BBB states they've only been in business 9 years. They won't make it to their advertised 25 years at this rate, if they can't take ownership of their own website and do what's right by the customer.
Chris
