I had an issue with their rewards…
I had an issue with their rewards program taking my $50 towards a shore excursion when they did not offer any shore excursions on my booking. After many calls to cruises only because you can’t talk to a person at cruisesonlyrewards and being told they will not put my $50 back on my account their solution was a voucher for my next cruise. I have used them many times before but I guess their service has gone down hill. I would not recommend them now
Susan Gerber
My experience with cruises only horrible
My experience with cruises only is the fact that they said if you book with them they would give you bonus on board credit but after I book the cruise with them nothing was mentioned and you never get the promotion price that’s was advertised the whole bate and switch I have no choice but to take the cruise but this will be my first and last, buyer be were stay away from this company
Carol Barfield
2 Hours On The Phone Plus $450.00 bait and switch
I spent 128 consultant (4477) minutes on the phone with a Cruises Only specialist attempting to book a 4-day Royal Caribbean cruise advertised at $1,631, which included a $25 upfront promotional deposit and 30 days to pay the remaining balance.Despite multiple attempts on my end to complete payment online during the call, the consultant failed to lock in the advertised rate. During the same call:The price jumped from $1,631 to $2,690 once promotions were “no longer available.”After further searching, the consultant stated he had reduced the price to $1,809, only to later say that the room was no longer available.After another 30 minutes, I was told the next room would “definitely be locked.”Moments later, I was again informed that someone else took the room, and the only remaining option was nearly $500 higher, with no promotions, and urgency to proceed immediately.The repeated assurances that the rate would be locked—followed by failure to do so—combined with escalating prices during a single call is deeply concerning.At best, this reflects poor execution and lack of process control.At worst, it resembles bait-and-switch pricing or false advertising, where a customer is drawn in by a promotional offer that is not honored and pressured into a significantly higher-priced alternative.Being told repeatedly that my frustration was “understood” while the situation continued to deteriorate did not resolve the issue—and certainly did not reflect the level of service my family has come to expect from Cruises Only.I hope this experience is reviewed internally, as it does not align with professional booking standards or customer trust. As I write this post, I am still on hold after 2 hours of debate and now waiting in a black hole for customer service.I would like a response and explanation prior to reaching out to other platforms for assistance.12mReplyThe Remix: Life, Style & the Open RoadRequested ResolutionI respectfully request the following:Rebooking at the originally advertised rate of $1,631, inclusive of the promotional $25 upfront payment and 30-day balance window, orA refund or equivalent goodwill credit should rebooking at the advertised rate no longer be possible, andA follow-up from a supervisor or corporate representative to review this experience and confirm corrective actions to prevent similar occurrences for future customers.My goal is resolution not escalation but I believe this matter warrants internal review and response.Please confirm receipt of this email and advise on next steps. I am happy to provide call timestamps, agent details, or any additional information required.Thank you for your time and attention to this matter. I look forward to your response.
Joan
