Staff
Location: Crunch- Doral, Miami I opened a membership with Crunch. Overall, I actually like the gym and until now I had not experienced any issues. I had a Crunch membership in the past and never had any problems, which is why this situation was so disappointing.This past Tuesday I noticed that I was charged more than what I was supposed to be charged for my membership. I went to speak with the person responsible for handling these matters at the gym, Alex, who I believe was the manager on duty at the time. Unfortunately the way he treated us was extremely unprofessional. From the beginning he had a arrogant attitude and didn’t even want to properly look at my account to understand the issue.Instead of helping resolve the situation, he told me that if I was not happy with my membership I could simply cancel it. His tone and attitude were confrontational. At one point he told my boyfriend that he was taking the situation personally and that our complaint was directed at him rather than the company. This response was inappropriate and disrespectful.I have worked in customer service my entire life, and I believe that someone in a managerial position should focus on resolving customer concerns, Instead, Alex appeared to be looking for conflict rather than trying to help. Alex mentioned that he was a friend of the “CEO of Crunch” and therefore took the situation personally. This comment was unnecessary and unprofessional.This was honestly a very unpleasant experience. I hope that this matter can be reviewed and that Alex receives guidance to improve his attitude when dealing with customers. Someone working in customer service should be focused on professionalism and respect.
Lidibet Garcia
Based on Horrible genuine experience !!
Based on genuine experience , Horrible business!! I tried to cancel membership for reason "LACK OF USE" in early January after first visit at Crunch Fitness-St. Pete North East. There's no parking at 6pm sharing lot with Publix Store, lots of treadmills that were occupied and 4 broken or unplugged out of service. Eligibility To cancel membership is March 2026, after 3 payments for Lack of Use and added $100 maintenance fees . I made online payment receipt $43.99 Feb 19th , 2026 and called (813)687-5508 to ask why the collections call . Customer service rudely said It takes 3 days for payment processing to clear, so ignore email received.Got this email on Feb 20th, 2026.📢 Crunch Fitness Billing Department 📢The account and routing information you provided did not clear. A $100 processing fee has been added for accounts without valid ACH billing.Reporting Crunch Fitness to Better Business Bureau (BBB) goal of options to share my experience with a business , and don't need resolution. FW: Message from BBB.org Fri, Feb 20, 2026 at 3:57 PMThank you for contacting your BBB of West Florida. If you wish to use this email as a formal complaint, please provide us with your name, and complete mailing .R tran, Army Veteran.
Emmanuel T Villamar
Manager is awful
Great gym environment, wonderful trainer. Felix, the manager is a rude hot mess from HELL. I asked him to correct a sign on a machine to reflect the fact that it has been and will be “down” awaiting parts rather than the current sign that says, “We all need a day off. Easy peasy fix. He told me I was venting and to connect corporate. Atta boy, Felix, that’s customer service and accountability.
Christal Rimmey
Don't give these thieves access to your bank account
Signed up with club in Dec 2025. Day after Christmas purchased four personal training sessions at $60 each. It is now mid Feb, I have used three sessions and have been charged for nine. These people have taken out $540 from my checking account in addition to the $19.56 regular monthly membership fees. They refuse to refund the money and since I became aware of situation two more payments have been taken out in spite of their assurance they would put a "freeze" on account and get it straightened out. Nothing but thieves. Period. Use anywhere else.
Frank Hamilton
No respect for senior cancer patients
I have been a member of this gym in Chevy Chase for over 12 years. Yesterday I asked what could be done in terms of a guest. My mother has breast cancer and is going through chemo right now. For the days of her chemo and 48 hours afterwards she stays with me and would like to use the gym. The quote I got to use the gym 2 days a week for 6 weeks was $100, which is more than I pay over 2 months. Crunch gym I guess doesn't care about senior cancer patients.
Michael McKnight
Guelph,Ontario,Canada
Guelph,Ontario,CanadaThe gym was good when I joined in 2024.It is now way to busy at pretty much anytime of the day.There is only 1 peck deck machine which you practically have to reserve ahead of time ,lots of younger clients sit on machines and play with their phones.I suggested they perhaps get a second machine nothing has changed.Example my sets consist of 3 sets of 15 reps.The other day when I was working legs there was a client on a machine that I wanted to use. I simply went to other macines I used 2 machines and did a total of 90 reps....yep she was still sitting there when I finished.....on her phone.I find this happens a lot and its frustrating if I wanted to just stand around I would stay at home.In closing I am cancelling my membership today.
Jeff
Horrible
Horrible, horrible customer service!!! Can't cancel online or over the phone. And then charged me a ridiculous amount of money to cancel. Did not have a corporate phone number and was told to "look it up on google". On Google one number (1-877-427-4788), has no ties with Crunch Fitness and I was told that people call that number "all the time, but we have ties with that company". The second number (1-844-927-8624) immediately states "this call cannot be recorded", then immediately disconnects. The girl who answered the phone at the Lake Worth location ran my card WITHOUT MY permission!!! That is theft! So FYI, I would not sign up at this location or ANY crunch fitness.
Yvette Harmon
NEVER EVER JOIN THIS GYM
NEVER EVER JOIN THIS GYM. ABSOLUTE SCAM.RANDOM CHARGES COMING OUT AT RANDOM TIMES, NOT WHEN THEY SAY.I WAS TOLD MY FEE OF $40 WOULD COME OUT ON THE 8TH OF THE MONTH.THEY JUST TOOK $87 OUT ON THE 13TH OF FEBRUARY. THEYRE BUSINESS MODELS IS BASED ON SCAMMING PPL.THE ONLY WAY OUT OF THIS SCAM IS PUTTING A STOP PAYMENT ON THEM WHICH IS WHAT IVE DONE
M Bradley
Crunch bensalem
Crunch bensalem, pa is the worst place in the world they invited a bunch of vendors for an event and said it was free but just bring a raffle then when we showed up they all of the sudden said we couldnt come in unless we paid for advertising for 150/ month and sent a bunch of small business owners away. Terrible terrible people.
michael blythe
Bad Business not empathetic
I signed up for a personal trainer plan then became ill. They will not cancel my plan even with a doctors note even after telling me they needed a doctor's note. They don't care about the client just the money.
Cindy Reimer
Not good for small business partnership
I entered into a small-business marketing partnership with Crunch Fitness with the clear intent of growing my social media following and generating potential clients through exposure to members at the gym. This was the primary reason for participating in the program and was discussed upfront.As part of the partnership, I agreed to run a social media raffle to drive engagement, with the winner receiving a complimentary Crunch Fitness membership, provided through my business. This was intended to increase visibility and attract potential customers from the gym community.However, the partnership did not deliver as represented. Out of 11 Crunch Fitness clubs in the Dallas, Texas area, only 3 followed my business on social media, and only those same 3 locations shared my content. The remaining locations did not participate.When I raised concerns that the agreed-upon expectations were not being fulfilled, I was told that I could cancel the partnership if I was dissatisfied. However, I was also informed that cancellation would only take effect after a 90-day period, during which I was required to continue paying the $165 monthly subscription fee, even though the promotional benefits had not been delivered.Based on my experience, I would strongly encourage other small businesses to carefully review both the performance expectations and the cancellation terms before entering into a similar agreement.
owusu Dangleben
AVOID THE HEADACHE OF ENROLLING AT CRUNCH FITNESS
So I tried to enroll at Crunch Fitness (Newark, DE) location during their "$1 down, 2 months free" deal. I tried for almost 1.5 hours online. The website is terrible, and kept changing my location. Anyway, It also rejected 2 working credit cards, and 1 debit card. The deal got extended so I tried again the next day at the gym itself. I tried one of their tablets, and a computer. Didnt work there either. Tried multiple cards again, and other people were having similar issues. Staff told me "that the systems must be crashing from this incredible deal". I asked if they could just do it manually, and the staff member said he could but it would be more $ down, and only 1 month free. I was like no thats not what I want. Then the staff member asked if I was planning to work out, and I said yes. Although, he then said "well I guess I can let you work out today" like its some favor to let me work out since your systems dont work.So he calls the GM (Madi) who tells him that they will get in touch with a member of the marketing team who will send a contract to me to do manually the next day or so. THAT NEVER HAPPENED. Nevertheless, i tried to do register one more time the next day online, which didnt work either. (So i tried 3 different days, over about 2 hours just to enroll). I then emailed Madi at least 4-5 times over the next week so I could come in, and do it at the gym like they had said. We kept missing each other, and finally when I had days off, I emailed her and I asked if I could come in. Then she says "oh well the $1 down 2 months free deal is gone, but you can do the $5 down and 2 weeks free". So THEY WONT EVEN HONOR A PROMISE TO ME TO FIX IT. So no, im done with this gym, which is a shame bc its a nice space; but I HAVE NEVER HAD THIS MANY PROBLEMS WITH ANYTHING ONLINE. Nor a staff or a manager who seem to know nothing about how to sign someone up for a well.... gym membership. Ill stay at Planet Fitness where I never had an issue. Its a little more expensive, but never had one problem that couldnt be fixed quickly. Can you imagine trying to fix a billing problem with these people? More or less trying to cancel a membership??? Incompetent staff and manager, and it seems like these issues are gym wide. 500+ reviews with a 1.8 star average, and 78% negative! What a joke. AVOID!!!!!!
Phillip Guest
Great staff
Great staff, plenty of equipment, and child care.
Mab621985
Overcharged $540
I signed up for weight training at $180 per month. They told me I had to sign up for a minimum of 2 months, which I did. I used my Visa card. I did the training in September and October 2025. I told my trainer at the end of October that I was happy with the training, and I was not going to continue. I was surprised to find a $180 charge from Crunch when I paid my credit card for December, and when I looked at my November statement, I saw that they charged me $180 for that month too. (I missed it when I paid November's credit card bill.) I called the gym to ask for a refund, they said no. They said they would cancel my weight training charges going forward. This is the kicker - they CHARGED ME ANOTHER $180 IN JANUARY 2026! I'm trying to get a refund of that charge,
Peter Redmond
The lockers by the front desk are…
The lockers by the front desk are mostly either locked or broken. Paper towel towels in the dispensers consistently run out on Tuesday. Half of the TV screens are tuned to Fox News, the station of the pedophile in chief which makes it difficult to use the stationary cycle. It is depressing. Then I find that the crunch owner ship is cooperating with ice according to news report who may apparently come in and harass members if they choose. I see no point in discussing pros. Just don’t blame the employees. It is the business owner‘s fault.
Jerry Davis
Do NOT I REPEAT DO NOT join this gym
Do NOT I REPEAT DO NOT join this gym! They trick you into a 90 day contract meaning you cannot cancel before the 90 days, this is hidden during registration. The customer service reps have to be the rudest reps I have ever engaged with. I was told I cannot cancel my membership, the rep then kept talking over me, he kept trying to shut me up, he had the rudest tone. I registered for the trial and got tricked into a contract now I have to get an attorney to cancel a GYM MEMBERSHIP? We tried the gym in Lynchburg we visited only twice due to the terrible customer service, the associates at the front desk NEVER ACKNOWLEDGED me, we walked in and were not greeted due to the associates being on their phones or having conversations, the second day we stood at the counter for a minute or so while the two associates sat on there phones. We wanted to give them a chance but just go to planet fitness this gym is a rip off.
Xavier Orellano
Corporate Practices Are Predatory and Deceptive
I want to be clear upfront: the staff and facility at my local Crunch location were consistently friendly, patient, and professional. This review is not about them. It is about Crunch Fitness’ corporate billing and cancellation practices.Over the course of a year, I was billed multiple months plus an annual fee. Prior to six months of international travel, I coordinated account freezes exactly as instructed. Because freezes are limited to short intervals, I had to call repeatedly from overseas to maintain compliance— an inconvenience, but one I accepted in good faith.Upon returning home, I decided to cancel due to continued logistical barriers. I explicitly requested cancellation and a refund for two months that should have been frozen. I was told this was handled— and I did receive the refunds. Those refunds served as my confirmation that the matter was resolved. I even removed the reminder from my phone to keep calling and freezing the membership, because at that point, the account should have been fully canceled.Months later, I was charged again.I was then told the account had been frozen, not canceled— despite previously being told I was “good to go” and despite the fact that a refund had already been issued. Different phone calls produced different explanations. Managers were consistently away, follow-ups were promised but never delivered, and written confirmation was never provided— something I accepted at the time because the refunds reasonably indicated cancellation.A manager named June was exceptionally patient, kind, and professional. However, she made it clear that managers no longer have the authority to issue refunds under Crunch’s updated policies, regardless of circumstances. Let that sink in: a gym manager cannot correct billing errors or resolve legitimate disputes. June escalated my case over a month ago. There has been no response. Charges have continued. This is not a mistake— it is a system designed to exhaust customers until they give up.In fair and reasonable business practice, companies understand that life happens. People travel. Circumstances change. Errors occur. Ethical companies acknowledge that, apologize, and fix the issue. Crunch Fitness does the opposite. You are treated as a billing record, not a human being.The gym itself is clean, friendly, and welcoming. Corporate, however, operates in a way that is deceptive and predatory. Be prepared to play chess if you ever need to cancel: block them as a merchant, file chargebacks, gather written evidence, and escalate to consumer protection agencies if necessary.Signing up is easy. Cancellation is a war.Please don’t just take my word for it— read your local gym's reviews. Sort by recent or 1-star. Look on Reddit. You’ll notice a pattern. The positive reviews largely come from people who haven’t tried to cancel yet.
Rahim S. Mathies Jr.
Crunch fitness is a horrible place for…
Crunch fitness is a horrible place for senior citizens number one when I joined they said they were going to offer silver sneakers classes with certified instructors. They never did. They still charged me the annual fee then they put my account on hold for three months and they were going to try to get the classes. They never got the classes then now they charging me a $34 cancellation fee and another $34 for the 30 day notice for cancellation they promised us on sign up they were going to have silver sneakers classes with certified instructors. Well they broke their promise yet they are not giving any type of retribution to us. This place is a scam, rip off racket, etc. if you are a senior citizen, do not let them say they have silver sneakers, certified instructors because the gym I have here in Marrero Louisiana does not even though they said they would when I signed up so it’s false advertisement.
Rosie
They make it impossible to cancel
I signed up at the Crunch gym in Savannah GA. But a year later I moved to NY where I no longer need a gym cuz I have one in my new apartment. It’s extremely difficult to cancel. I’ve emailed about three times, called about five times, and I’ve even stopped by when I drove to Florida from NY just to cancel. Still they keep charging my credit card. When I signed up originally, they said it was super easy to cancel if I have to. That was a huge lie. And their website/app is awful. There’s no way to cancel through them. They lie, lie, lie about how easy it is to cancel. I’m so disgusted with Crunch Fitness. I would never recommend them ever.
Rowena Hoblin
Beware of Crunch Fitness
My husband and I have a Crunch Membership at the Upper Centennial location in Hamilton. Shortly after, my husband received back surgery and we could no longer go. I went into the gym and asked to put our membership on hold. I signed the debit machine but did not receive any printed paper. She said it would be emailed. I carried on my way. We thought till the end of March at least. I then receive a notice that our payment did not go through. I called and got a voicemail over 3 tries, which I left a msg and no one returned my call. So time went by and I finally got thru. They said that I would have to pay for the premiums that were declined before I can put a hold on them. Now since then I have received 3 “ possible fraud” calls that I don’t answer and no voicemail was left. So I thought I would call. It was from Crunch asking when I was going to pay the outstanding payment. I told them the situation. No help Ofcourse. So I asked her how I can cancel my membership. She said I would have to pay what is owing, fill out a form, send it in then 30 days after they receive the cancellation form it will be cancelled. This place is a joke. The front desk is awkward with young people tending to customers and have no certificates in fitness or nutrition like our Florida gym has. You can stand at the counter for a good minute to be acknowledged and they are done conversing with each other or staring. Blankly at a computer screen. I can’t wait to be done with this.
Shari Lawder
