Lisa was very helpful
Lisa was very helpful! deposited my cash quickly and got me a new card right away
DJ Porto
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Digital Federal Credit Union
4.950 reviews
Last reviewed: Mar 10, 2026Do you agree with Digital Federal Credit Union's TrustScore? Voice your opinion today and hear what 180 customers have already said.
dcu.orgMember since Mar 2026
Digital Federal Credit Union is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.9 out of 5 stars. Last reviewed March 10, 2026.
Customer Reviews
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50 reviews
Amazing staff and taken care of very…
Amazing staff and taken care of very very well
David DaSilva
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The staff is awesome
The staff is awesome. No complaints!!
Waner DaSilva
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George was very polite and helpful
George was very polite and helpful. Though the waiting time took awhile his customer service made up for it.
Yesenia Cortes
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Yesterday I visited the DCU Burlington…
Yesterday I visited the DCU Burlington branch after receiving a letter stating that I did not qualify for a $10,000 personal loan, but that I might be eligible for a $2,000 loan.When I arrived at the branch, I showed the letter to the employee at the entrance who organizes the customer queue. His initial response was to say that the letter stated I could not receive a loan. I respectfully pointed out that the document actually indicates that while I do not qualify for $10,000, I may qualify for a $2,000 loan. After looking at the letter again, he told me to bring my tax documents and asked me to sit down and wait.I waited approximately 45 minutes, even though there was only one other couple in the branch at the time. After that period, my husband asked the same employee if I was still in line to be assisted and how much longer the wait might be. His response was simply that he did not know.When I was finally called, I was assisted by a representative who spoke Spanish. While reviewing my tax documents, she appeared unsure about how to interpret them. First, she stated that the IRS tax transcripts obtained from the IRS website were not valid. I then showed her the tax documents prepared by my accountant, but she commented that they were business taxes, even though my name and my husband’s name clearly appear on the documents.The representative then asked another employee for assistance. This was the same employee who had received us when we first arrived at the branch. However, he did not actually review the documents. Instead, he briefly looked at the situation and the response remained that the documents were “not correct,” without providing any clear explanation or guidance about which specific documents were required.During the conversation, I explained that these same tax documents have been used previously for different processes with financial institutions and even for official procedures with USCIS. I also mentioned that there is nothing wrong with asking questions or verifying information when there is uncertainty, but it is important to provide clear and respectful guidance to customers.Throughout the interaction, I felt that my questions were not being properly addressed. Eventually, I expressed my concern about the quality of the service I was receiving. Unfortunately, the employee who had greeted us when we arrived maintained what I perceived as a dismissive and unprofessional attitude during the entire visit.In my opinion, a financial institution should provide not only clarity regarding requirements and procedures but also respectful treatment and proper guidance for its members. In this case, the experience was confusing, unclear, and far from the level of customer service one would reasonably expect.
nilleth mendoza lopez
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It pains me to rank them so low
It pains me to rank them so low, but it use to be a 5 star credit union. The customer service is awful. I had a rep give me wrong information and it cost me a lot.
PETER
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Great teller services
Great teller services
frank abreu
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Rubia always does the best for me and…
Rubia always does the best for me and always it’s happy to help !
Gilmar Cintra
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Yari in the Hudson Nh
Yari in the Hudson Nh location is always friendly and is always willing to go above and beyond with our needs. Thank you Yari
Sam Moore
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Thank you Saul for all
Thank you Saul for all
Margarita Polanco
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soumil very good
soumil very good
Omiry Gonzalez Grullon
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Met with customer representative Lily
Met with customer representative Lily. Very helpful. Very satisfied with service.
customer mary
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Maria from the Hudson location is…
Maria from the Hudson location is always respectful, professional, and extremely helpful whenever I have questions. She takes the time to listen carefully and makes sure I fully understand everything before I leave. I truly appreciate her positive attitude and the excellent customer service she consistently provides.
Tylor Couillard
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Saul qas amazk gracias for the loan…
Saul qas amazk gracias for the loan approvlal
Miguel
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Thank you Saul for opening up a credit…
Thank you Saul for opening up a credit card for me
Wendy Calcano
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I appreciate the help that saul was…
I appreciate the help that saul was able to offer with my personal loan.
Wood Honore
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Pedro us dah man
Pedro us dah man! Ask for Pedro when you need to get the job done. 5 stars my guy!
Flavia Garneau
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Thank you sailllsaul
Thank you sailllsaul
Berson Berret
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Came in to open an account for my…
Came in to open an account for my daughter. Was seen by Soumil, he was extremely helpful and very thorough with everything that was needed. It was a pleasure to have him assist me on my needs as he was also very friendly.
Mayelin Fernandez
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Smerlin did an excellent job.
Smerlin did an excellent job.
Marisol Rodríguez
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Cite this page
According to TrustPlane, Digital Federal Credit Union has a 4.9/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/dcu-org