“Not How This Works”
I started talking to Jeff Casperson from Defense Tax sometime in 2020. An accountant was still preparing my taxes at the time, so I couldn’t hire Defense Tax yet. Jeff continued to check in about once a month. At some point during those phone calls, Jeff said Defense Tax would likely be able to get the debt down to “5%”. I thought to myself he was obviously overselling the service, but if he was willing to throw numbers like 5% around, the reduction would be substantial. I would hire Defense Tax in 2021. The first person I dealt with after hiring Defense Tax was a woman named Carla Sterling, and what followed was months of not hearing from anyone from Defense Tax, peppered by urgent emails requesting information in a seemingly nonsensical order, with no answers as to what was going on, or where in the process I was. After over a year of this, my frustration grew to the point where I no longer wanted to deal with Carla. That’s when I was turned over to a man named Joel Lockhart. In the rare instances I spoke to Joel, it didn’t take long for him to tell me “That’s not how this works.” in reference to my debt being reduced. He indicated that the best I could hope for was a “Can Not Collect” status from the IRS. Keep in mind that the first thing you see on Defense Tax’s website is a section called “Why Call Us?”. The first bullet point in that section says, “Settle Your IRS Tax Debt for a fraction owed”, followed by “Remove Interest Charges and Penalties”.I’d like to know how many people are told “5%” by someone like Jeff, only to be told years later by someone like Carla or Joel that that’s “Not how this works.”?In 2023, Joel emailed me to tell me that my “CNC” had been approved. I spoke to him one more time after that, and I asked him if Defense Tax had even tried to get me an “Offer in Compromise”. He indicated that they hadn’t, and upon my insistence, since that was the entire point of this whole thing, he told me he would. I let the now typical months go by with no update before I emailed him again. Nothing. I called. Nothing. Joel had put me on a Pay No Mind list. I called the Defense Tax website number one more time, and asked to speak to a supervisor. I was told no supervisor was available. When I said I’d wait, the person who I was talking to said they wouldn’t, and I was told a supervisor would call me back. They didn’t. It’s now almost four years since I hired Defensive Tax. In that time, the interest and penalties on the debt have gone up thousands of dollars. Defense Tax has not done what they promised to do, both by Jeff and their own website, and they didn’t even have the spine to tell me that, as far as they are concerned, services had been rendered.
Brian J. Abbott
1/5th work done and stopped communications
Charged for processing, partially completed contracted returns and now no communication and no returns.
Brian Honeycutt
💥5 stars isn't enough!
I would give them 10 stars if I could. I highly recommend if you are filing bankruptcy or if your taxes are a mess because your getting divorced these are the people to get ahold of. They resolved my "obligation" to my ex-husbands tax debt and helped me sort thru what was left of the taxes I owed after my bankruptcy. Great bunch of people. Thanks guys I truly appreciate you.
Suzanne
This was an amazing company to work…
This was an amazing company to work with. The customer service was excellent. I appreciate the time they took to assist me and thoroughly go through everything…
Leah
My experience is magnificent every time…
My experience is magnificent every time I love defense tax
Xman Natos
Great experience here thank you
Great experience here thank you
Alonzo Gray
They did such a good job trying to make…
They did such a good job trying to make sure I got all my money on time. I will be going back next year to make sure my taxes are filled out correctly. Thank you tax group for all that you do.
Steph
They are very professional at what they…
They are very professional at what they do and they get the job done.
Azzariah Hill
Amazing company I definitely recommend…
Amazing company I definitely recommend to anyone in the area. They made me feel comfortable.
Giselle Palacios
Great job and I'm satisfied
Great job and I'm satisfied
Rock Steady
Defense Tax Group has all of the right…
Defense Tax Group has all of the right solutions for me and my business. They help with everything I needed to resolve my tax issues even helping me set up my LLC. Thanks for the great service!!
Ty Cole
Exceptional
Exceptional ! I can say with pride that defense tax partners is a Great company ! Struggling and behind on taxes I never thought I would be able to get my taxes done for a tax return because I was so far behind and never filed ! Not only did they take their time with me and my case but they were so on it and efficient ! AMAZING Work
Diamond “Honey” Callender
Very amazing group of people
Very amazing group of people
Kendric Peterson
I hired Defense Tax to help me with my…
I hired Defense Tax to help me with my taxes and they did a great job! Chris was so thoughtful and kind. They all know how to help you when it counts.
Charles White
Great people with great service
Great people with great service, I definitely recommended to my family and friends
Spencie Walker
Above and beyond what I could have…
Above and beyond what I could have imagined. I have Been dealing with a tax issue for years. I found Defense online and Chris was so great explaining to me what they can do and fixing my taxes.
Sam M
This company really takes the time to…
This company really takes the time to work with you. They show great attentiveness and they go above and beyond..
Malakai Ray
Excellent
Defense Tax Group has exceeded my expectations with their outstanding service. The team demonstrated a high level of expertise and professionalism in handling my tax matters. From the initial consultation to the resolution of my tax issues, they provided clear communication and guidance. The staff's dedication and attention to detail were truly commendable, making the entire process smooth and stress-free. I highly recommend Defense Tax Group for anyone seeking reliable and effective assistance with their tax concerns.
samari howard
I can finally Sleep at night!
Pretty much what the title says.. For months I had the IRS constantly on my back.. due to family issues I unfortunately got caught behind with Uncle Sam and therefore my tax issues where going through the roof. I decided enough was enough and consulted Defense Tax to solve my tax issues. They fortunately got me into a CNC and I couldn't be happier. For now I am smooth sailing and no longer have to deal with the threat letters from the IRS and I can finally breathe. Thank you!!
Javier Valenzuela
Defense Tax group has been there for me…
Defense Tax group has been there for me time and time again. I would never find another tax service because these people offer the finest service available.
Ben Jurick
