Does not deliver what they promise
On the Velivery website it says: 'Delivery time Belgium 2-3 working days'. 10 days later the delivery was made; unfortunately this was our first vacation day so we were not at home. The package was dumped in front of the door, where it stood for 2 weeks until we returned. All products had to be discarded. I contacted Customer Service and all I got (after sending reminders) were unhelpful and unfriendly responses. I asked to change the delivery times on their website to provide customer with an honest expectation, but no response to that as well. No more Velivery for me.
Ruud
They kept us updated when they would be…
They kept us updated when they would be arriving. To be able to change the day of the delivery was a bonus The two men Nathan and Andy both carried the bed upstairs without any hesitation too they were only too pleased to help.Also they phoned 15mins before to tell us they were be arriving. Great service
customer
Excellent Service
Decent delivery staff polite and curtious on time and presented a positive face for the company.Hamza and Sucha Thanks Dave Smith
David Smith
First and last with Delivery.com
This was my first experience with Delivery.com and it will definitely be my last. I placed an order as I have been under the weather and needed to eat to take medication, when I placed order it said food would be delivered in 45-60 minutes. 63 minutes later the order had not even been processed at restaurant. When I called Delicery.com, they kept me on the phone for 35 minutes and proceeded to tell me the food would now be delivered in 30 minutes. I said no thank you, refund my money and cancel the order since you didn't deliver the committed time the order was made under. They refused. They wanted to give me "points" to use in the future opposed to refunding my money and I saps no I'm never coming back, this is insane! Asked to soak to the manager, Gary, and that was a bigger joke with Gary telling me I need to give the driver specific instructions on refusing the delivery once it gets to my house. I said not my job again this is insane they work for you, not me. Gary still refused to manage the situation. I will NEVER use delivery.com again. Horrible horrible service, inability to meet commitment and expects customers to just accept. This is unacceptable.
Kat
They changed the day easily for me
They changed the day easily for me. They gave a 2 hour window of delivery the rang 30 mins before hand , They were helpful and put the large parcel exactly where l asked , couldn’t fault them
Carol Churchill
Awning Delivery
Our awning arrived quickly and was carried into our garage willingly by our dx 2 man delivery Josh and Steph. Well done.
Lesley Slater
The service expertly managed an issue…
The service expertly managed an issue where the restaurant closed early. They proactively notified me, knew all the details when I called, and promptly canceled and refunded my order.
Lorrie Cook
The customer comes first!
Delivery.com has completely won me over. Any time there’s been an issue with an order, their customer service has been fast, polite, and actually helpful — which is more than I can say from my experience with Uber Eats and other delivery platforms.Instead of getting bounced around or ignored, I get real support from people who clearly care about fixing the problem. They respond quickly, take ownership, and offer fair solutions like refunds or credits without making me jump through hoops or repeat myself ten times.With Uber Eats and similar apps, I often feel like I’m dealing with automated replies and scripted answers. With Delivery.com, it feels like a real team is behind the scenes making sure things are right. Because of that, I now default to Delivery.com first and only use the other apps as a last resort.If you care about good customer service and not wasting your time back and forth with an AI chatbot getting generic responses then Delivery.com is absolutely the better choice.-Dylan
B R
DX 2man delivery
DX 2man delivery. Excelent service. On time. Very helpful & polite(carried radiators upstairs for me!). Well done Hamza & Rajan!
John Ridley
Helpful and friendly
The helpful, friendly team brought the items right up to the door. Plenty of updates on delivery time which was really helpful.
Duncan
Very pleased with service
Very pleased with delivery and the time I was told it would be delivered and it was excellent service by Adrian and Jordan who delivered they very helpful and courteous.
John Norman
40 Minutes Later, sorry your delivery has to be canceled and redone.
I ordered at 10:04 PM. Delivery time stated 11:03PM. At 14:48pm, I received a call from Delivery.vom saying papa John's order had to canceled and reorder from another location. I explained i added address and ordered from restaurant in my zip code. The fact it took them 40min to call lets me know they aren't official for food delivery.
Jamise Brown
Xander & Logan.
Xander & Logan delivered on time and located my very heavy parcel delivery upstairs in my home for me. Very pleasant and helpful guys.Thank you.
Colin Challoner
We had a delivery today by DX
We had a delivery today by DX, and it was on time, direct to our front door. The 2 man team of Andy and Luke were very polite and helpful. Very professional job
Kay Graves
Delayed delivery and cheated
Pathetic delivery service. They delayed my delivery and spoil the item, and did not return the money.
Abhi Sync
Excellent service, and very helpful
I received a call from Mark informing me that they were going to be earlier than the allocated time slot, and would this be an issue at all. This wasn't, as it actually worked out better. He called me again when they were just up the road, and when they arrived, I met Mark and Kevin. Lovely blokes, very polite, respectable a d insisted on taking the mattress inside for me.They were in and out within seconds.Thanks very lads, highly recommend.
Vincent Fahey
Extremely bad experience
I booked a baggage courier from delhi to my hometown. They charged initially once paid I need to keep on follow up for pickup. Everyday they had different excuses. After 1.5 months when I checked the status it showed status as delivered and upon checking with delivery guy I came to know that he has delivered in wrong address When I asked the reason they said I may have asked to delivery in wrong address. Really unprofessional. I don't have option to give 0 rating otherwise I could have given
Dharvendra
Great team, first class delivery
What a great team Sarif and Asif were. They arrived within the time suggested- sought permission to back up to my garage, double checked my address and post code, checked over the door to make sure it could get into the garage, manoeuvring around the garage mechanism and placed it the right way round and rested it safely in the garage. Very polite, courteous and extremely helpful. Thank you
JoyceR
Had 2 large boxes delivered today by DX…
Had 2 large boxes delivered today by DX 2 really helpful guys took the boxes directly to the garage. Rob & ley from South East London.
graham Joiner
I had my delivery this morning from…Abeid and Nana from DX
I had my delivery this morning from Abeid and Nana. They were brillian. Very friendly and moved 3 large boxes into our garage for us. They were careful and considerate with the boxes and very helpful to me. Well done DX great service.
Natalie Bream
