Zach was very friendly ,helpful and…
Zach was very friendly ,helpful and informative in assisting me with booking my Cruise to Bermuda this Fall. I will definitely use Direct Line Cruises to book future Cruises
Joan Wagner
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Direct Line Cruises
4.850 reviews
Last reviewed: Feb 28, 2026Do you agree with Direct Line Cruises's TrustScore? Voice your opinion today and hear what 10,310 customers have already said.
directlinecruises.comMember since Mar 2026
Direct Line Cruises is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.8 out of 5 stars. Last reviewed February 28, 2026.
Customer Reviews
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Love the knowledgable employees at DLC!
I put my cruise on "hold" using the website, but then I called to find out how to apply a 20% coupon and Cruise Next credits to the cruise. Deborah was so helpful and she explained all the details to me. It was all accomplished very quickly and I was able to add the insurance over the phone too. I am so grateful for the knowledgable employees that DLC has!
Karen
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Great service very helpful agents
Great service very helpful agents
Mary brunet
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Great price
The price was great
customer
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Experienced consultants who make sure…
Experienced consultants who make sure that you are satisfied with the cruise you chose.
Antoinette
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Easy peasy!
Booking was easy and Dorene helped me with kindness and knowledge, she is great!
Patricia Hall
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The travel consultant was terrific and…
The travel consultant was terrific and answered all of my questions. She was very informative. Doreen Hyolat was great.
Karin Lapsley
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Easy to deal with when searching and…
Easy to deal with when searching and booking a cruise
RONALD
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Quote on insurance
Quote on insurance. Usually cost determined by age and cost of trip.when i got quotes others ins was higher Yours is 3rd party. Not comfortable
customer
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Misleading cost estimates but Good customer service
Costs and budgeting are very confusing. Fortunately customer service is helpful in explaining
DOUGLAS
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Company spokesman
Company spokesman
customer seumatee
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It was my 1st time on MSC Meraviglia
It was my 1st time on MSC Meraviglia. I had fun, but mishaps along the trip. First day, on Cruise very few coffee cups were available. I had to ask staff to find me a cup. Then, no enough plates. I paid extra to use Day Thermal Spa & guess what? No towels or water in water decanter. A few of us were waiting for a staff member to return but she never did after waiting (20) mins I went out to ask for a supervisor. Not off to a great start. Staff in dining allowed (1) Korean large group to monopolize the Cruise eating up all the fruit, actually my friends & I witnessed them bring empty bags to take fruit back to their rooms. I didn’t get any plums until the 5th day on a (8) day Cruise. Also, same group touching food with their hands & putting it back. I couldn’t take it anymore & ask them to plz stop. Norovirus is a thing in ships. Really bad manners & hygiene, my friends caught these men spitting in coffee cups after eating & blowing their nose in table napkins. I was so petrified to use any coffee cups or napkins it triggered me. I began walking w/ my own cup & taking it bk to my room to wash myself. I began eating In specialty restaurants to feel normal again. I told my agent when I returned & hoped they fixed these issues with letters to guest aboard to be mindful & courteous of other guest. Entertainment was fine & my friends we kept each other sane. The ship is beautiful with novelty chocolate & ice cream shops. Ohh the big event for me was the discount sale of Valentino handbags. I’m a Norwegian girl, but MSC took the show selling high brand bags for women & men at a serious discount. I got home & my gf’s were jealous. Hahahaha. My cruise was in July 2025 outta Brooklyn, NY port which is nice & easy to get by water ferry from Manhattan. It was like 10 to 12 mins & only cost $4.50If you take train or bus there it could take 1 hr 1/2 to get there dragging luggage. No TK U. Take the ferry off Wall St & East River. I’ll try another MSC but not locally bc u get the poorest ppl w/ bad manners or no manners aboard these vessels. If you must fly out the quality of ppl r a little better. Ijs. I recommend this Vessel even with the mishaps bc I’m hoping it’s an isolated thing. My agent said they got similar complaints bc the ship is so available to locals from Queens, Manhattan & Brooklyn. My friends flew in from Maryland & Washington D. C.
G. Thomas
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Always easy to navigate through the…
Always easy to navigate through the website and pricing is always the best
customer
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The person on the phone was extremely…
The person on the phone was extremely helpful and friendly.
customer
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Very helpful!
Was very helpful and solved the problem very quickly. Was very professional.
Judith
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My agent was knowledgeable and gave…
My agent was knowledgeable and gave great advice
customerRich S
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Worked with Jennifer H
Worked with Jennifer H. She has been wonderful, detailed and punctual! We received all the perks offered and we couldn’t be more pleased with the service! Thank you!
customer
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Wonderful Experience!
Great search engine to find the right cruise, and amazing bonuses for the cruise we selected (compared to other online booking services)! When I had a question, the customer service agent I spoke with was very helpful. Made booking this cruise a breeze!
Eric H.
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NO TRAVEL INSURANCE FOR PUERTO RICO
When i book on february 23 the 14 days cruise, i choose the option of the travel insurance because THE SYSTEM GIVE THE OPTION with my actual and permanent address. Then next day when i call directly asking for support, the customer service agent tells me that do too i live in PUERTO RICO they can’t offer the travel insurance. So why DLC offer one insurance that is not available for us citizens customers no matter where is the residence in US? And why they don’t have another plan for this “special cases”.
Héctor
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Great job Meagan !
Great job Meagan !
customer
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Cite this page
According to TrustPlane, Direct Line Cruises has a 4.8/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/directlinecruises-com