Avoid! Currently being investigated by Office of Fair Trading
Avoid at all costs! Very long story short, this is currently escalated and being investigated by Queensland Office of Fair Trading.THEY DO NOT HONOUR WARRANTY, THEY COMPLETELY IGNORE YOU UNLESS YOU WARN ABOUT ESCALATING FURTHER, THEY HAVE NO COMMUNICATION AT ALL, THEY TELL YOU TO SPEND MONEY OUT OF YOUR POCKET TO FIX THEIR FAULTY PRODUCTS, THEY TRY AND TELL YOU WHAT THEY WILL OFFER YOU EVEN THOUGH FOR MAJOR FAILURES UNDER ACL YOU GET TO CHOOSE THE REPAIR, REPLACEMENT OR REFUND!- Some of the things they have done to me as a customer include:- Sold me faulty curtains that were extremely difficult to open and close from day one.- When I contacted them in July to advise of the issue, they told me to go out of my way and purchase products AT MY OWN EXPENSE and fix the curtains myself which didn't even work. This is already a BREACH OF AUSTRALIAN CONSUMER LAW by making a customer spend their own money to fix an issue with a brand new faulty product.- When I contacted them again to ask if someone could come out and even sending them photos and videos of the faulty product, I was COMPLETELY IGNORED.- I sent 5 FOLLOW UP EMAILS and even an online form contact because I received NO COMMUNICATION AT ALL FOR A MONTH!- Only when I warned I would escalate did I finally hear from them, proving that my emails were received DIYBlinds just chose to ignore me. This pattern continued at a later date as well that I was completely ignored until warning about escalation and then instantly would get a response from them!-They finally booked a service appointment for 4 pm 11/09 - 2 MONTHS LATER. I had to take time off work resulting in LOST WAGES and guess what? NO ONE ATTENDED! NOT ONE SINGLE PHONE CALL, TEXT OR EMAIL THAT DAY. I even waited until the next day for any form of communication, but as the pattern continued, I received NOTHING.- I once again warned of escalation and they responded STRAIGHT AWAY.- THEY DECLINED MY FORMAL COMPLAINT LETTER REQUESTING A PROPER REMEDY and so I told them under my rights as a consumer if they did not accept my remedy, I am legally entitled to a full refund plus compensation.- Despite this, they continued and still continue to try and dictate outcomes at their discretion which is a partial refund and still trying to book in someone to come out. I have already told them I no longer accept repair attempts or service calls. AUSTRALIAN CONSUMER LAW CLEARLY STATES THE CONSUMER DECIDES THE REMEDY FOR A MAJOR FAILURE WHICH IS EITHER A REPAIR (WHICH I ALREADY TRIED), REPLACEMENT OR REFUND PLUS COMPENSATION). Yet, they chose to still completely ignore me and not refund me or compensate me for lost wages, out of pocket expenses, lost time etc.- I have attempted every avenue and even inserting my rights under ACL as advised by ACCC and they still will not refund me.- As such, I have been in direct contact with ACCC and Queensland Office of Fair Trading who have BOTH CONFIRMED MY RIGHTS UNDER ACL and I have now formally raised a case to be investigated.To this day October 9th 2025, I have still not received my refund or compensation as I am legally entitled to, and if DIYBlinds continue to not do so, I will let Office of Fair Trading handle it for me and will take this as far as necessary.Just avoid at all costs!