Working for the good of the customer.
Although there were some negative experiences with this platform I was able to speak with JB who seems to be a mover and shaker and tackled nearly all of the issues I was experiencing. I believe this company is moving in the right direction and paying heavy attention to what customers are saying. JB has a mind for how to make business work for both the business as well as the customer creating a win-win for everyone involved. I hope others have a positive experience with the structure of this company and that Doorloop continues to grow! Keep up the good work.
Corey Sands
The worst platforms I have used
The worst platforms I have used. You wait for ever for assistance, never timely. Somethings that should flow so easily and automatic , don't. to many steps on certain things to get issues completed.
Chad Ellett
Exorbitant ACH Fees
My rental company uses Doorloop. As a renter, I find their fees are exorbitant. For example, their website says they charge $.99 each month for ACH payments. I don't know of any other company who charges anything for ACH payments. Also, their chat is very customer unfriendly. I cannot reach customer service to speak to a real person. And, their attitude shown their website is very customer unfriendly. I going to pay my rent by check. I choose not to do business with this company.
Warren Cottingham
Terrible application
Terrible application. Counter intuitive. Could not connect to my account. Forced to pay via debit card. Was charged a $35 platform fee. Never using this again.
Stefan Serbicki
DoorLoop is very focused on improving their product and care about what their users use
DoorLoop is always responsive and helpful when resolving issues or listening to advice on how to improve their product!
Matthew Parrott
DL team provided an exceptional experience
Let's put aside the user interface and how intuitive and welcoming it is for a new user (PM) as well as first impression from my tenants.What made my experience exceptional is the People factor. I had the privilege of interacting with many DL team members throughout my first 3-months journey. I appreciated the cohesiveness, patience, knowledge and genuine willingness to help.As a new PM to this field, we were not only learning a new SW tool but also learning the business. The DL team took the time to walk us through scenarios to increase our efficiency as a business entity. From website building, to on-boarding and everything in between, they were great.I'm grateful for this team. They are building something special, and I'm happy to be part of the DL community!
Nicole
DoorLoop has helped stay in…
DoorLoop has helped stay in communication with tenants and has made it simple to collect rents. There are occasional glitches in the system however they are fixed relatively quickly
Phillip White
I’ve managed my rental properties for…
I’ve owned/managed rental properties for 20 years and recently subscribed to DoorLoop...an all-inclusive, user-friendly, comprehensive property management software. The pricing, training, communication, responsiveness and support services are next level. Highly recommended!!!
John
Sketchy autopay, no customer service
Gets a couple stars because they often do what they're supposed to do, which is relay my rent payment to my property manager. Loses three stars because: * Skipped an autopay payment without warning or explanation. My linked account was fine. Only notified because my landlord reached out three weeks after the scheduled payment. Autopay is a pretty important feature to execute on reliably. * Zero customer service. The phone number directs you to a chatbot on the web site. The chatbot does not work at all. There's literally no text input, and the multiple choice bubbles they offer you are a joke.
Magenta Nova
The Doorloop system has made our company more efficient and profitable.
The Doorloop system has made our operation more efficient and our tenants really like using the platform.Its keeps our records in order when it comes to collection.
William Biddle
DoorLoop has been a game changer
DoorLoop has been a game changer for our day to day operations. We love how efficient the platform is and how quickly it helps us stay organized. The software is extremely easy to use, even when managing multiple tasks at once. Overall, it’s a reliable system that saves us time and makes property management smoother.
Ever Hernandez Benitez
Easy to use with robust functionality
I am an accountant and have worked with many different financial softwares. Doorloop is one of the best I have seen. It is easy to use but has all of the functionality needed for managing long-term rental properties.
K Anderson
DoorLoop has great customer service
DoorLoop has great customer service. I am able to ask questions about all kinds of concerns from recording unpaid rent from a termed tenant, to setting up the journal entries to record the mortgage payments that include escrow payments for property taxes and insurance. They have gone to the length of reaching out via email to ensure my questions are answered.
April McCaskill
I m satisfied with the service provided
I m satisfied with the service provided
saman deep
The simplicity of the software is a…
The simplicity of the software is a huge plus. let me clarify:1. Simplicity in the software navigation.2. Simplicity in the learning curve due to tutorial and interactive nature of it.3. Simplicity even though it performs complex and required functions for Property Management.4. Affordability is a true asset. Lastly, I say this having used much more expensive software program in my career (Boston, Yardi, Realpage).
Tyrone Barfield
Super user-friendly
Super user-friendly - I'm about 4 weeks into using the software and I am thrilled with it. I also appreciate good customer service and quick replies.
Leah Zaccone
The full property management solution
I would recommend DoorLoop to anyone that hasn’t tried out property management software before. We went from using nothing but Excel and Quickbooks to having an entire suite of features on DoorLoop that made every task so much faster and even erased the need for many tasks due to the automation it provides. While there are always some challenges that come from transitioning to a new software, DoorLoop made it smooth and quick to get on board with.
James Burchett
OK software, poor support, training and implementation help.
Update Feb 2026. Customer service is dismissive and awful. The charges to the tenants are not fully disclosed, they're treating our tenants like their personal piggybank. No response to my concerns.Update: Fully implemented and the software seems to be working OK. Their customer service seems to be focused on making sure me try to solve any issues myself so they don't have to talk to me. Update: Still in implementation. I was just informed for the first time that there is a charge for text messaging. After 3 sales pitch conversations where they never mentioned it.Original Post: I'm still in implementation. I did have a live call with a person, and it went well, we got through his checklist pretty fast. But the rest of the time I was on my own, trying to set up my system with the help of their AI assistant, and it's been a trainwreck. Tons of incorrect information leading me to waste a lot of time. The two times I have tried to get help from staff... once I was told I needed to get help from an onboarding specialist, none available and the other time I was told no one will be in until 3 days from now. When I did the demo I was assured that it would not be like this, they would be there every step of the way. It has not happened so far.
Miles Roth
Door loop has been a great software…
Door loop has been a great software that meets the needs of our company. The support is great. Never have to wait for someone to answer a question and let me know where I can find more information.
Libby franklin
A Game Changer! Seamless transition and incredible features.
I cannot say enough good things about our experience with DoorLoop. We only signed up this past October and we are already 100% up and running. The onboarding process was incredibly seamless.What we love most:Centralization: We manage different entities with multiple properties, and this software brings it all under one roof. It has simplified everything.E-Sign: This is a breeze to use. We can prepare leases and amendments and get them signed faster than ever before.AI Tools: The AI feature is a legitimate game-changer for our daily workflow.If you are looking for efficiency and a user-friendly experience, this is the software to get.
Jordan I
