Amazing school and staff!
Amazing school and staff!
Amanda Johnson
Was this helpful?
East Arbor Charter Academy
4.026 reviews
Last reviewed: Nov 22, 2024Do you agree with East Arbor Charter Academy's TrustScore? Voice your opinion today and hear what 26 customers have already said.
eastarbor.orgMember since Mar 2026
East Arbor Charter Academy is an online company. Based on 26 reviews on TrustPlane, it has an average rating of 4.0 out of 5 stars. Last reviewed November 22, 2024.
Customer Reviews
Write a ReviewFilter:
26 reviews
i went here from kindergarten to 6th…
i went here from kindergarten to 6th grade was there the first day of school for the entire school and it was great for the first year but then the teachers stopped caring, the principle changed and it went all downhill from there
Brendan Smith
Was this helpful?
Dismissive and Unaccountable!
My son has attended Easr Arbor for 3 yrs now. He's in eighth grade. Whenever there has been an issue regarding dicipline I think the teachers and deans are pretty fair. There have been some growing pains but over all I have been supportive of them and making sure my son is accountable whenever he needed to be. However, when a staff members behavior is questionable or inappropriate Mrs Newby and even the previous principal, Shaun Leonard were dismissive and neglectful. Mr Harding the gym teacher.does not mirror the moral codes that National Heritage Academies tries to instill in their students and in my opinion Mrs Newby is looking the other way. My son has complained about that teacher bullying him and singling him out in front of other students about a medical condition he has and all I got from her is "he said he didn't do that." Seriously?!? Thats it?!? Not 'Ms. Williams we take your childs concerns very seriously and we will keep an eye on the situation or someting!!!' I am furious! My son felt so defeated afer speaking with her today. He said "mom, he can get away with it because he's an adult." So here is my son's voice in this public forum speaking to you. If there is an issue with a teacher and your child, it will swept under the rug. The kids are expected to be accountable for their actions while the teacher's can wreak havoc on your child emotionally. Two more months and we won't look back.
Tomasina Tomigrl Williams
Was this helpful?
Disappointed and deeply concerned
My son attended East Arbor this fall and we have just registered him elsewhere. As attentive, caring and compassionate as some teachers are, neither Ms. Newby or Ms. Wilson seemed to lack those qualities. They seemed uninterested and slow in looking for other resources to help him emotionally. (I didn't realize until 2 weeks ago, when I scheduled a meeting, that there were other resources.) It is very disappointing and upsetting. The new school has been very warm, friendly and welcoming to him. They are aware of his situation and already have a plan in place when he starts on the 4th. Something, we did not experience at East Arbor.
Concerned
Was this helpful?
Was a great school, but going downhill fast.
Don't get me wrong, there are some excellent teachers at this school!! If I could rate the teachers my kids have contact with and the leadership individually, there would be some that would have 5-stars (such as the gym teacher, music teacher, library teacher), a lot of 4-stars, but there would be too many that would be 1-star (such as the new Principal, technology teacher, intervention specialist, special ed teacher). The "new" principal (was the old middle school dean) is unapproachable, rude, and will talk negatively about specific students in front of other parents (privacy violation), some teachers don't think twice about disclosing personal information about other students disabilities/medical/behavioral issues to other parents (privacy violation), the secretaries are most always grumpy and rude if they aren't busy gossiping about specific students (privacy violation) or parents that dared to ask them a question, and if you think that NHA's corporate office in Grand Rapids actually cares then you are wrong (I've talked to their parent relations, so if they truly cared then it would show). Staffing: If you have a child that is "at-risk" or low-performing on the NWEA or MAP tests, don't expect to have your child receive extra support from the Intervention Specialist... this school is too cheap to pay a substitute teacher, so they use the interventions teacher as a building sub. Only if there are several teachers out do they actually bring in a qualified sub to work. To every staff member in the building: If you don't LOVE your job, please LEAVE!! You expect every child and parent to follow your moral focus virtues, yet you don't provide a positive example. If you can't be compassionate, approachable, or understanding, then find another job. It's people that don't love what they do, don't respect the people they work with, and don't respect the parents or students that are bringing this school down and chasing good families out the door. The first 2 years that the school was open I would have given East Arbor a 5-star rating and wouldn't have a single negative thing to say. In the years following my rating in now a 2-star. I was hoping that with a new principal things would get better, but she has actually made things worse. NHA really should've hired someone from outside East Arbor. Unfortunately we live in (and East Arbor is right next to) a poor-performing public school district and right now it is the "lesser of 2 evils". Usually I'm sad when the school year is ending but I'm already counting down the days.
Parent
Was this helpful?
Moral focus, academic excellence, parental involvement, student accountability
Teachers work close with you to ensure best possible learning your student is capable of. Happy they teach the four pillars mentioned above.
Julie
Was this helpful?
Great School!
My daughter loves going to school. What more can a parent ask for =)
Nikki Parm
Was this helpful?
Principal
Ms. Newby is not approachable and appears to be hostile. Considering sending my students to another school.
Concerned Parent
Was this helpful?
East Arbor is a great school!!
I am a mother of two students attending East Arbor and my kids are being challenged academically and socially, to be the best they can be. The staff are always pleasant, easy to talk to as well as very accessible. The new principal is engaging, always visible and all the kids know exactly who she is. This school is a family environment and I encourage any parent who's looking for a well-rounded school for their child, to come and check out East Arbor Academy!!
Mr. and Mrs. Fountain:
Was this helpful?
Awesome School!
I love East Arbor! My child loves going to school everyday and the teachers are amazing. I highly recommend East Arbor if you desire a wonderful culture and great education for your child.
Trenton
Was this helpful?
school
The staff and administration are very friendly and open.
parent
Was this helpful?
Excellent school!
I like the teachers of my kids. They does everything for them to make sure they understand and learn.
Cornel
Was this helpful?
A lot of changes need to be made
We continue to be frustrated with a lot of issues. There is a lack of effective communication from teachers, there is poor disciplinary action for the kids that are really troubled, yet others that have small infractions are receiving detention or their clips are constantly moved over minute things, taking away from their learning. THERE IS NOT ENOUGH RECESS or time for the kids to be moving around!! Humans are not meant to sit quietly all day! The school is becoming like a prison, and doesn't foster an effective and happy learning environment. Mrs. Newby is very unapproachable and seems to be more concerned about administration than helping the children learn and grow. Liam dreads going to school every day, and it is heartbreaking. We are trying to be as positive as possible with him, but it's wearing thin for all of us. We are currently looking for a better option for school for Liam.
Maggie
Was this helpful?
East Arbor Charter Academy - Great School
Enjoy and love sending my kids to East Arbor Charter Academy. Which is a great school with wonderful staff.
Raj
Was this helpful?
Good school
Good teacher
Amal
Was this helpful?
Better than my options
The school moves at a fast pace. Might be good for some but not everyone
Moniqka
Was this helpful?
VERY CLEAN AND ORGANIZED SCHOOL
Since I know this school, always staff and personal is very organized and disciplined.
Dayar Williams
Was this helpful?
Good school!
Happy with our decision about this school. My children are getting a great education with fair teachers and staff.
SB
Was this helpful?
Very happy
Excellent place. Great environment.
Julie
Was this helpful?
Great school with very few issues!
This is a great, educational, SAFE, and communication driven school. The only two complaints I have is I wish lunch was just a few minutes longer and at recess there was a little more help to keep an eye on the students who are not very nice. The school definitely doesn't take bullying because I know from experience. There was a girl bothering my daughter and the issue was resolved immediately by the teacher. I love this school and I am very grateful that my students attend East Arbor.
Stephanie
Was this helpful?
Cite this page
According to TrustPlane, East Arbor Charter Academy has a 4.0/5 rating based on 26 verified reviews as of April 2026. Source: trustplane.app/company/eastarbor-org