Downtown location Edmonton alberta this…
Downtown location Edmonton alberta this place is the most unprofessional business i have ever seen and its not the company its the people working there. They actually told me and quoted ( I gess your shit out of luck) instead of taking me seriously and try to explain what i needed to do they seem be selective on who they deal with by the sound of your voice on the phone. They were very rude and unprofessional and should be ashamed that you take your problems out on your customers. I will not recommend this company at all.
Gord Whittaker
I had a very disappointing experience…
I had a very disappointing experience with Enterprise Rent-A-Car - 112-01 Queens Blvd.From the moment I picked up the car and left the location, the vehicle was nothing but a problem. As soon as I drove away, the tire pressure warning light came on showing low air pressure. I immediately called and informed them, and they told me to come back. When I returned, they simply put air in the tire and said there was nothing wrong with it.However, as soon as I left again, the tire warning light came back on. I had to return once more to get a different car. By the time I finally received another vehicle, I was very late picking my son up from school. Unfortunately, the second car also showed that a tire was losing air pressure.I then called customer service and was told I could go to Enterprise Rent-A-Car - 2900 Merrick Rd for a replacement. When I arrived, the representative told me they had no available cars. After going back and forth, they eventually provided me with a vehicle.On top of all this, the car was dirty when I received it, and the radio did not work at all. This is completely unacceptable for a rental vehicle.Overall, the service was unprofessional, the vehicles were poorly maintained, and the way the situation was handled was extremely frustrating. To make matters worse, on Monday I received an email from Enterprise customer service regarding a damage claim related to the tires — something they are now trying to blame me for.I would not recommend renting from this company. If you are looking for a reliable and safe car rental experience, I strongly suggest finding another option.
Alexandra Fuzaylova
Use a different company
Be extremely careful booking with Enterprise.I prepaid £895.75 for an 11-day rental from Nice Airport and arrived later the same afternoon on the pickup day. Because I arrived outside a 2-hour pickup window that is buried in the terms and conditions and not clearly shown during booking or in confirmation emails, they treated it as a “no-show”, gave the car to someone else, and charged me a €150 fee.I never received a car and had to rent another one from a different company at the airport (who were far more helpful).It then took almost a month and four phone calls to receive the refund for the rest of my payment, with repeated promises that the refund was “on the way” and no email confirmation despite asking for a paper trail.In the end I got my money back minus £150 for a car I never received. Very poor transparency and customer service. for a car I never received.
Elyat
Changed the Terms 3 days before Rental
I booked a 7 seater Peugeot 5008 on the 31st January for the 7th March to take my daughter and friends to her birthday party as one group.On the 4th March I received a phone call to say that upon collection of the vehicle I had to have a physical credit card and pay a refundable deposit of £500 as it’s a ‘high end’ vehicle. There is nothing on the booking confirmation that states this in their terms.I don’t have a credit card and ultimately my booking had to be cancelled.The added insult to injury is that because the cancellation was within 72 hours of collection, I’ve had to pay a £40 cancellation fee.This isn’t just a company that acts in bad faith, it’s a company committing daylight robbery.
Robert Ferguson
Avoid like the plague. Shocking car quality
Cancelled on me at the last minute multiple times then gave me a car that smelt like a dogs backside. The irony of being told you cant have pets in then the windows look like they have been dog licked over and over, not cleaned and left to fester. Honestly can't describe how sick I have been driving round sneezing my head off whilst smelling like I've got my head up a dogs backside. Vile.
Matt Collins
Dodgy practises
Enterprice Brentford UK location:I booked & reserved my car a month ahead. It would be my first time driving on the left side of the road so I decided to get a small, automatic economy car for my trip.Upon arrival the booked car wasn't available - and all other automatics had broken down as well. So They said I would get an upgrade instead - lovely - now I'm driving a manual SUV, leading me to feel less confident and thus accepting their damage waiver for an additional ₤15 a day. Already feeling pretty bad about the whole ordeal.I suppose all would have been fine there, where it not that I was handed the SUV with an almost empty fuel tank, returning it with more fuel that it had initially at pickup, and still being charged ₤60 for 'Fuel Recharge' and 'Fuel Admin Fees'It's ridiculous, they charge for the reservation, including a ₤200 deposit upfront - then give a refund after they have subtracted any extra and hidden fees from said deposit. Without any communication mind you; they told me everything was okay when I returned the car, I got no invoice or receipt that would have indicated extra fees/costs being applied.customer service has no mail, only phone - so best prepare to be busy the next week after your trip. Terrible company, DO NOT RENT>
Rex
Dishonest car hire company
I feel your staff scammed me and failed to inform me of damage on the car. Then forced me to pay for the damage when returning it . They could provide no proof that the damage wasn't there when I took the car out and taking the word of your staff is unsatisfactory and I would never hire a car from yourselves again.
Stuart
The person conducting my van rental was…
The person conducting my van rental was very helpful. The rental cost is very high all things considered. Enterprise are like a low cost airline, everything is extra, and they even charge road user tax in addition to VAT. The van is filthy on the inside, less so on the outside. With 40,000 miles on the clock, it is well used and the cargo compartment floor is soiled, but the cab was also very grubby with mud on the front lower dash area. This was the only van available in the size and rate, so I phoned customer service about the state of the van. The person I spoke to was not in the least sympathetic. He said they clean the vans only if there is time, and they do not fill the fuel tank they mark down what is left in their favour, so just over 1/4 was marked 3/8. The windscreen on the inside was covered in some kind of haze, so clearly not cleaned for months. The van may do the job, but the attitude of Enterprise leaves a lot to be desired. They are a low to middle-of-the-road company, it seems. Other options may be a good step up and may also be cheaper and their people may be more customer oriented.
John
Very bad customer service
Very bad customer service. Car had mechanical fault and took them 2 days to swap
Fardeen Abdollah
Downtown ROC
Once again I had an excellent experience renting a vehicle from Enterprise. From start to finish, the service was professional, smooth, and welcoming.I especially want to recognize Ashton for his outstanding customer service. He was extremely polite, respectful, and genuinely helpful throughout the entire process. He took the time to answer questions, made sure everything was clear, and created a comfortable experience. Good job with hiring him.I would also like to thank the manager, whose leadership clearly sets the standard for the entire team. It’s evident that strong management is in place, because the staff operates with efficiency, courtesy, and attention to customer care. (I observed Ashton and the manager working together to discuss the steps needed to help a young woman secure a rental. Their conversation showed professionalism, teamwork, and a clear effort to make sure everything was handled properly. Now that, is customer service.Respect to the Downtown Enterprise crew.
DL P
Tyre cut scam attempted by a young
Tyre cut scam attempted by a young , diffident sales lady who didn’t even have the confidence/ ability to drive the car into the garage from the road outside . E mail sent to get a manager to contact me . I heard nothing . In the trade they call this ‘ sharp practice’ . To honest people it is , simple crooked behaviour . Avoid this company . Everything that is wrong with the current car rental market . The branch involved ? Enterprise , Kirkcaldy , Fife .
Piper Mc Haggis
Watch out for hidden fees
Watch out for hidden fees. Unless you prepay for toll road usage in advance expect to be charged a service fee.A real life example of this, if you travel on Saturday and pay the fee Sunday you will be charged first thing Monday. In addition to this, you will be charged a service fee per toll, despite the fact multiple tolls only require a single transaction.
Ben P
Cancelled my van hire
Hired a van 6 weeks before moving weekend to then get a call at 6pm the day before we’re moving out cancelling our booking. Apparently the van is no longer available. Now I’m stuck, sat here looking for vans to hire for tomorrow morning whilst everything is closed.No apology, no real explanation, and still no refund.Avoid this terrible rental company at all costs.
Mr Cooper
Avoid unless you have money to spare... dont trust them
they are all nice and friendly until something goes wrong and then they ignore you, they say there do a full safety check and within a few miles the tyre has trouble... its your fault and if you dont take out roadside assistance it will cost you, i was always under the impression thats breakdown assistance but no its to cover tyres and windscreen, once they have made up thier mind they dont email answer your calls or email, they even lied in the report, absolute cowboys
Jack Jones
…Beware of Enterprise car rental.
We rented a car from Enterprise because we were in a wreck and needed a car till we had ours repaired. While driving the car the rear wheel assembly broke on the car we called in and reported it and they said we damaged the wheel assembly.The wheel assembly broke while making a normal turn which is a mechanical malfunction.They charged us over $4000 to repair the car .Beware of Enterprise car rental there is a reason they are rated so bad.You could set yourself up for a terrible expense you can’t afford.Unbelievable that they would do something like this.
Bill Kurtz
We contacted this agency at Muscat…
We contacted this agency at Muscat airport and they got us a car with Shair Car Rental. We had contacted them, however, and they turned out to be scammers. Don't use this agency. They are not at all trustworthy and will extort money from you using the unreturned security deposit as an excuse. Scammers rented a car in early January. We were charged a security deposit that was NEVER refunded. A complete rip-off. Don't trust this agency; it's a terrible, unreliable agency.
Liliana
Useless Beyond Belief
I run my own business and have been trying to set up a corporate account for car rentals for over two weeks. I've completed the website form three times without a response, called various numbers and every time, you are passed on to someone else or they don't answer the phone. Is there anybody there actually running this useless company?!
Stephen Richardson
I would give zero if it was an option…
I would give zero if it was an option booked a van. When I arrived none available. They then said they’d give me one that someone else booked but I had to pay 150 extra. On return they said a tyre was scratched so they they tried to charge 500more. On collection they took a video I asked to see it again they said no. Russel street branch where incredibly unhelpful .I had to go buy a new tyre . That branch seem to have more availability than say kylemore. Ive used kylmore branch much better service from collection to return a horrible experience. I had booked through a 3rd party service which I will be also raising it with. The staff in enterprise passed on all the blame saying this always happens. When I asked why do you still except bookings 3rd party if it always happens the staff simply replied im not the decision maker. I’d never ever use this company again .
Gary
Great experience
Gunnar K. really made my day. After a long day of traveling and with having to work 2 hours after I had landed it was to my great satisfaction that this gentleman played an excellent part in my day. He has great people skills and offered to help out in any way he could. I think he knew I had had a rough day and was just a pleasure to talk to. Thank you Gunnar !
Steve
Rico at North Roosevelt Blvd in Key…
Rico at North Roosevelt Blvd in Key West, FL was awesome. First class service. Explanation and info was clear, friendly and accommodating. Will use Enterprise always now.
PGA
