Evapolar Evachill and Evalight plus
I bought a small portable Evachill a few years back and it still works and is really good to take with you on holidays, especially if you have no idea if your hotel room (for example) has AC. I have now bought an Evalight plus and that seems to work well too. A little more umph than the Evachill. The only minus is the build quality which is a bit flimsy, but other than that, it will keep you cooler on a warm day / night. It's not really a unit for cooling down a large room, but is good to create a cold breeze while you sleep.
simon linter
My experience with an evapolar evaLIGHT plus
I bought an evapolar evaLIGHT plus. It works as intended, and it looks nice, however I am a bit disappointed. But then again, I am using it in a larger room that it is not intended to handle. It helps a little bit with the heat when you point the airflow directly at yourself, but does not cool the ambient air in the slightest.Overall it feels like an overpriced fan ventilator with some cooler air with more maintenance required.
Thomas
BAD PRODUCT, BAD CUSTOMER SERVICE
Terrible experience. I have bought an Evapolar cooling box, and it doesn't work properly. I bought it via Mediamarkt MARKETPLACE, and now I cannot return the item as neither Evapolar (who is supposed to be the one responsible for accepting returns based on Marketplace rules) or Mediamarkt is accepting returns, as they have been ping ponging me saying the other is responsible for accepting returns. The customer service is not there, not helpful. AVOID at all costs.
ayça özbek
Great customer service
I had ordered two evapolar bottles. One of the kids was missing the rubber ring to tighten the lid causing water to leak. I sent them an email and they immediately sent a replacement. The bottles are great and so sleek.
Gee
Product died after only a few times’…
Product died after only a few times’ use. Did not turn on after plugging in the cable. It’s a lot of money to waste
Cory Lam
Exceptional customer service
The customer service team was exceptional. They responded to my request on Memorial Day weekend! And they replaced our Eva-Chiller that had a defect within one week. Most importantly, they did not question my request but rather apologized and immediately corrected the situation.Rare in this day and age.Superlative!
tom kaplan
Fantastic service amazing help
Fantastic service amazing help , air con was not working properly they replaced it straight away , and responded asap fantastic customer service support from them ,
J P
Patience Pays Off
It took a while for someone to get back to me, but once they did I was impressed with the customer service. I got a replacement for my evaChill within days of them reaching out to me. I’ll be honest, getting the email was a complete and pleasant surprise. It had been about six months since I reported the issue.
Suzanne Joncoaltz
Great customer service
Purchased a unit from a dealer which unfortunately turned out to be faulty. I reached out to the evapolar team directly and Anthony got it replaced for me immediately under warranty with no hassles.
Krystal Yeo
Great product & customer service team
I ordered a cooler and was genuinely surprised at how well it works!! In this Australian heat, it’s exactly what I needed.I ran into an issue where I was sent the wrong cartridge, and the customer service team (particularly Anthony!) was so incredibly nice and helpful. It was fixed and a replacement was sent quickly.Thanks so much & I genuinely do recommend if your thinking about checking it out!
Marina
customer service team
I approached the customer service team, via email, when I had an issue with my new evaChill unit. They responded within a or two and were extremely helpful and worked to resolve my issue very quickly. Once the solution was decided it was a matter of days before it was actioned. Very happy with the over all response and timeliness.
Mica
Zero customer service
Bought the EvaSmart, couldn’t get it to connect to the app. Emailed customer service one day after it arrived asking for a refund as I only wanted the smart cooler so I could use it with the app. They emailed me back 13 days after I contacted them, purposely dragging out the 14 day return window. They did say I could return it passed the 14 day window but haven’t confirmed if they’ll refund me passed that date. I also haven’t received a response since, it’s been 19 days since they replied and they still haven’t given me a return address.
Steph
Scam alert
I purchased an evapolar, and as normal took a screenshot of my customer order, good thing as no invoice sent. I contacted them via contact page and email requesting invoice, no response. Product arrived and worked for 6 minutes, then failed , engine just stopped. Contacted them again 4 times regarding refund via website contact page to eventually receive a response, they needed my order number to proceed, if I hadn’t taken screenshot, I wouldn’t have the order number. Was given address to return item, as it was close to my work I decided to deliver myself, they gave me an incorrect address for the courier partner that hadn’t been in use for nearly 12 months. Managed to find the correct address myself, notified evapolar , now waiting waiting waiting , without Hope mind you, for a refund I don’t expect to arrive. This company should not be in business, and I recommend you do not purchase their products. Scam alert. Update , after notifying evapolar that I had returned the product, only then did they inform me that there was no record of my customer order number, keep in mind that it was a screen shot, not written down, zero room for error. I know I will never receive a refund. This Russian based company thrives on running people around in circles until they lose steam and give up trying to receive what they rightfully should. I’m glad I only purchased 1 and was not scammed any further than that.
Bee Kirchhofer
Zero Support and Fast Product Failure
Product malfunctioned after only a couple months of use (purchased 4/30/2024 and put into service for about two months.) On 8/15/2024 I contacted their customer service for a warranty replacement (warranty is supposed to be 1 year standard and up to 2 years when registered) via email, chat, and online submission (71514, 71580, 71611) via their website. To date, I have had zero response from Evapolar. Based on the product failing and total lack of support/follow-up from Evapolar, I would highly suggest avoiding making any purchases from this company.
Chris Biernat
Product stopped working after 3 weeks
Product stopped working after 3 weeks. Their customer service I'd appalling, I was sending emails every couple days for an entire month with no response. Not a single phone number u can ring on the website. Ended up having to dispute it with my bank to get my money back. Do not buy from here...
Olivia Ardizzone
Machine itself is so-so, horrible customer service
The machine itself is ok, not the best, a bit noisy but does the job in a small space.However the customer service is also rubbish! My machine was leaking, they asked me to permanently put a coin between the bottom of the machine and the filter to stop the air gap. When I question that it is a faulty machine, they stopped responding all together! 6 emails in the last 5 weeks with not a single response.The company might as well just go scam people and sell them broken machines.
Ka Ka Tang
Total scam
Total scam. Purchased the Evachill, after 1 month suddenly stopped working. Tried to contact them multiple times to ask how to fix this but not even a reply.
Waut Lammar
Evapolar sent my item to another continent then stopped replying to my emails.
I have been in touch with Evapolar support for well over two months for a warranty claim. They admitted within a couple of days that I was eligible for a replacement, then took over a month to ship it to the wrong country (they shipped it to Chile, and I live in Portugal). That was a month ago, and they simply never replied to my emails again, even though I warned them immediately that the tracking number indicated it was posted to the wrong country.
Jose
No communication, appalling 'service'
Don't buy from this company!!!!! I placed an order on Saturday and 1 hr 15mins later I sent a request to cancel it. I then followed this up with 3 more messages confirming my request to cancel and today, Tuesday at 11.50am I get an email saying it is dispatched. There is no way to contact them except by sending a message and they are based in Cyprus. Surely when a company starts a working week on a Monday morning they check their messages and if they did, they would have found 2 from me requesting cancellation. I have no intention of keeping this product if it gets delivered (if the company operates in such an appalling manner then their products must reflect this) and I will fight to get every penny they have taken returned to me.
Deborah
