I would give a zero if I could
I would give a zero if I could. I moved April of 2022 This is a moving broker and our intitial quote was $15,450 when all was said and done our move was $37,000. There was nothing we could do because they had our stuff. From the packers to the transport to the delivery of our belongings, everyone said it would cost more. I was told by the original person I talked to that my price wouldn’t change. My stuff would not go into storage it would go straight to my new location. I asked all the right questions about it being a moving broker and was lied to all the way. I could have sold everything I owned and bought new for the price it ended up costing me. I had to buy a ton of stuff to replace what was broken anyway. To unload the truck they just hire random people off the street. I was missing items and totes. Who do you blame so many hands were on our stuff and you have no idea who took it. Beware
Diane Anderson
Follow up notice to all who were…
Follow up notice to all who were scammed by this company (and there's a lot of them). Contact Florida Attorney General Ashly Moody. File a complaint through her office. There is a lawsuit filed against Executive Van Lines:"Government Action: BBB reports on known government actions involving business’ marketplace conduct::FL AG vs Executive Van LinesThe following describes a pending government action that has been formally brought by a government agency but has not yet been resolved. BBB is providing a summary of the government's allegations, which have not yet been proven. On December 8, 2022, the Florida Attorney General's Office filed a lawsuit in the Seventeenth Judicial Circuit in and for Broward County, Florida, (Case #162628666) against Executive Van Line LLC and its owners, Charles Gordon Abrams and Logan Rice for allegedly violating the following:(1). the Florida Deceptive and Unfair Trade Practices Act,(2). the Interstate Transportation Code, and(3). the Federal Motor Carrier Safety Administration regulations. "Since at least 2019 and in violation of state and federal law, Defendants in this case have operated a number of moving brokerage companies, holding themselves out to consumers as movers when in fact they are mere brokers that do not conduct moves. Since at least April 2020, Defendants have operated as a common brokerage enterprise (the “Gold Standard Enterprise”), utilizing deceptive marketing and other unfair tactics to secure large up-front deposits from consumers with promises of, inter alia, nationwide moves, door-to-door service, professional moving services, and low costs." Specifically, the lawsuit alleges the company of the following: 1. misrepresenting their operations to be that of a carrier and failing to identify the actual moving carrier who will be responsible for the consumers’ move prior to securing the consumer’s large up-front deposit; 2. movers who ultimately pick up consumers’ goods do not perform services that reflect the representation made in marketing materials and initial communications; 3. defendants represent that consumers’ deposits will cover 30% or more of the total moving estimates but consumers find out later, the deposit has no relationship to who will be performing the move or ultimate cost; 4. defendants hide unfair and deceptive tactics by using a myriad of companies when it operates a single call-center that has posed as numerous companies. The Florida Attorney General seeks to halt the Defendants’ unlawful acts and practices and provide redress for the injuries to consumers that Defendants have caused. For more information on this action, please visit the Florida Attorney General at 850-414-3300:Click here for detailsRead lessabout Government Action: BBB reports on known government actions involving business’ marketplace conduct:ADDITIONAL BUSINESS INFORMATIONBelieved to be out of business: According to information in BBB files, it appears that this business is no longer in business.Additional Info: BBB received a pattern of complaints filed against Executive Van Lines LLC, concerning service issues and sales practice issues. Specifically, consumer complaints allege: consumers find out that this company is a moving broker and not the carrier; there are substantial price changes from the estimate and actual price; issues with resolving carrier related issues such as damaged/broken/missing/lost items by carriers, late deliveries or non-delivery.In July 2022, BBB contacted the business to obtain their position about the pattern of complaints received. To date, BBB has not received a response.Read moreabout Additional Info"Good luck to everyone"
Deb V
Scammers
Scammers! We contracted for move from CA to NV and paid $4884 deposit. Note: this is a freight broker not a mover. Real moving companies do not charge a deposit! Tried to contact prior to scheduled move and phones inoperable (just a busy signal on all lines) and emails bounced back undeliverable. Long story short, had to contract with another company and used United. They did a GREAT job and their price was $2000 LESS than Executive. I've been contacted by other unhappy victims who are setting up a class action suit agains Executive. I will be participating in the lawsuit. I want my $4884 deposit back!
Deb Villalobos
Been trying to get in touch with this…
Been trying to get in touch with this company to get my deposit but I keep getting busy tone, I sent out an email but nobody responded. They are scammers.
Elvira Doe
Do not use.
I was over changed, yelled at over the phone. My items were lost and broken. The claims department will not answer the phone nor return my calls and it has been months. I lost so much.
Ash Ross
Repost of previous Review Caution: Do Not use This Company.
Repost of previous reviewCaution: Do Not use This Company.Executive Move Van lines is a third-party broker that will broker your move toDishonest-scandalous moving companies.On March 31, 2022 we paid Executive for 58 boxes to be moved from Miami toHouston Within 5 to 7 days.When the movers arrived they stated although it was only 43 boxes, we weremissed quoted and had to pay an additional $475 and the move would Take aminimum of 14 days and could take up to 21 days to arrive.We immediately called Executive Van lines and got customer service rep Nicole ona three-way call with the moving company,As she argued with the moving company on Our behalf they agreed to only chargean additional $175 for 15 less boxes which is still unacceptable andthe move would still take in access of 14 to 21 days.The Moving company as well as Executive Van lines is in violation of the statedwritten contractWhen we refused to pay the additional monies the mover leftwe requested a full refund of our deposit for not honoring the signedcontract. On April 22, 2022 Executive Van lines management contacted us and stated they would refund our money but we would we would have to sign a non-disclosure agreement and delete all negative reviews of this experience We have done our part and complied with Executive requirement to take down all reviews.To this date. Executive have not refunded our deposit have not answered emails or returned phone calls.On August 13, 2022 I finally got through to customer service and the agent stated that they are so backed up with complaints and refunds it could take 3 to 4 months to get the refund resolved.At this point we feelExecutive is refusing to refundTherefore, we are re-posting our reviewOnly use a reputable moving company not a third party Broker And certainly not this un ethical companyJob # EV6121481
JD Baker
Worst scammers ever
Worst scammers you could ever want to deal with. By the time I connected the dots it was too late to get back my exorbitant deposit, even though these bandits hadn't actually done anything to justify keeping my hard-earned money. I am only getting started spreading the word on these con artists. I gave them fair warning, but they elected to keep my money.
Gordon McKendry
We contracted Executive Van Lines in…
We contracted Executive Van Lines in Nov. of 2021.we thought all was good. We didn't read all the fine print shame on us. We did not realize this is a brokage.This was a cross country move. They sub-contract it to a trucking co. Who picks up your stuff. They picked up our belongings on 5/27/2022. We gave the driver our new address. It wasn't till July 10th that we got a partial delivery and Aug. 6th that we got the final delivery. There were broken and missing items.When you call Executive Van Lines to find out what's going on you are put on hold for hours than disconnected more times than I can count. If you are lucky enough to get a representative, they have no answers.
DOROTHY MERKEL
This company offers no help or support…
This company offers no help or support once you paid the initial deposit and show their true colors. They assign your jobs to rogue truckers who will rip you off. Never responds to emails or calls when you need help. You are left at the mercy of some random truckers. Stay away!
jay
Horrible experience
My furniture was moved from Ohio to New Mexico. This is not a moving company. It is only s broker and they will turn your furniture over to anyone they can find. My furniture was kept in a warehouse in Georga for almost a month. When I finally received it much of it was smashed or missing entirely. The men who delivered it would not identify their company, and they were very threatening. I was charged almost $3000 more than my quote. Executive takes NO responsibility for what they did. And they are legally not responsible because they are brokers. And liars.
Peggy Back
Racketeering at its finest
I will start off by saying I’ve already contacted a lawyer and am planning to file lawsuit against Executive Van Lines, cheetah Movers and Freedom Fighter Moving & Storage if they choose not to correct this issue in a timely manner. I first spoke to a sales associate with EVL, who got me all set up to move from Washington to Wisconsin. I was assured over and over that the amount we agreed to in the contract was the final amount (based on 300 cubic square feet) and that there would be no surprise charges on moving day. Supposedly that’s what sets them apart as the “Best moving company” (Also, they have the email contracts set up so you can only access the digital copies once. If you want to look at it after that, you have to contact customer service, which I have since learned, is non-responsive) I packed all my things based on that 300 cu. ft contract, wanting to make sure I would not be charged for extra footage. When the movers arrived, the guy told me I had 650 cu. feet and that I would be charged an additional $5.50/cu. foot, totaling $3,575 additional to what I already paid up-front when signing the contract. In total, after the additional fees (the ones that were promised would not show up) my move came to $6,123.50 (this total might be slightly off due to the fact that I can’t access my original contract). I knew this was incorrect because I was very careful to measure and calculate the cubic feet as I was packing. (I was moving a one bedroom apartment.) I called the owner of the contracted moving company, David at Cheetah Movers and he told that if I didn’t pay, he’d tell his guys to leave. I then called Executive Van Lines customer service and was told if I didn’t go through with the move, I’d lose my deposit. This is the actual definition of extortion from both companies. I was reassured that after the move was completed I’d be able to open a complaint. I removed several pieces of furniture, wanting to get the price down, even though I had throughly measured all my items and boxes to ensure I was right at 300 cu. feet. I ended up leaving my dresser, two IKEA shelves, a coffee table, two large boxes, a lamp, nightstand and some smaller storage containers. These are all items I will now have to repurchase. This brought the price down, but I was still charged WAY more than the agreed upon contract. Before my things were in the truck I already had damaged boxes and reported this to EVL, emailing them photos before my items ever left WA. Additionally, I was charged for items never used in the move, like picture boxes. I have photos showing them wrapping my paintings in blankets and another of them sitting on the truck. When my items arrived in Wisconsin, there was extensive damage to many of the boxes. I photographed every box that came off the truck and took the time to remeasure all the items (again). I also have video footage of the truck being unloaded to confirm my list of items. In total, after the large items were removed during the initial pick-up in Washington, the total cubic feet came to 149.09. Lastly, the movers from Freedom Fighter Moving & Storage, the company contracted by Executive Van Lines were incredibly rude and unprofessional. I had many issues with them, but the biggest was when they decided to illegally dump two twin mattresses in the front of the building I had just moved into. This was caught on camera and I’ve saved the footage. I have since spent a total of 4 hours sitting on hold, trying to speak with customer service. At the 3 hour mark, I was disconnected. I called back and waited on hold for another hour before deciding to contact a lawyer. I will be sending EVL an email, giving them one opportunity to correct this issue in a timely manner.
Cassidy
EXECUTIVE VAN LINES
First of all, this is a broker! They do not do the moving for you! They hire it out and once they do, they pretty much wash their hands of the whole thing. The contract says they will go to bat for you in a law suit; but, they aren’t responsible for ANYTHING! So when the company that delivers your stuff gives you the run around… you’re at THEIR mercy. Our stuff was picked up on June 3, the people that picked up her stuff said, “when do you want it delivered?” We said June 13th. What that really means is they have 14 days from the date you give them to deliver it. Those 14 days came and went. We finally got a call saying the stuff would arrive in 3-7 business days… Tik Tok… that date came and went! No phone call!! I sent “emergency number” text messages, emails to “support” no one responded. When I called, I was basically told the number to call of the company they contracted with! I did! Was told by them that the driver they scheduled backed out and they are waiting for scheduling department to give her a new date for transport! The company name was Handle With Care! I called back the next day, same story! But this time I asked, where is my stuff?!! Turns out it was in a warehouse in Kansas City! We lived in St Louis wanted our belongings delivered to Florida. So they drove it even farther away from the destination to store it!!! SO THAT’S IT!! These people pick up all sorts of peoples belongings, store it in a warehouse and when they have enough stuff from enough people to warrant a trip, another unknown picks it up and delivers it!! We were told to make the money order out to the same company we wrote the first check to when they picked it up!! On 5 July, we received a call saying our stuff would be delivered on the sixth. But now, they don’t take checks. The company delivering wants cash. We don’t even have a bank account set up yet in this area but they want cash. Plus, we already have the money orders for the company we were told to make the money out to so now we will be inconvenienced and have to get the money back from the post office for those money orders. Thank God the girl driving the truck accepted a personal check and trusted us enough to know that we were good for the money. They had our stuff for one month!! There was a small consolation prize to this whole ordeal! Indicating that they would reimburse us nine dollars and so much sense for every day over 35 days. They certainly made sure they got it here didn’t they!!! DO NOT EVER USE A BROKER!!! You have no idea who has your stuff, who is driving your stuff to your destination!! Who to sue in case of a problem!! And, since I said don’t ever use a broker, that would include executive van lines! The sales people are great sales people. Guaranteeing that we will have our stuff within 14 days from the time of pick up. That is not true! People….Always read the fine print before you sign!!!
Pat
SCAM
Do not give this company your bank info. They will immediate draft you and become unresponsive. I put down a deposit for a move and called back to cancel within 24hr as stated in the contract for refundable cancellation. It’s been more than 2 months and this so called company refuses to give me my refund. I’ve called and emailed several times, each time being told LIES. This company doesn’t operate with any ethics and will ghost you ASAP when you put down deposit.
Rayann Chang
Nonresponsive fraudulent company
This company is a scam. On June 1 I spoke with a sales representative (Corey) about an estimate for a 300cf move from Chicago to Alexandria VA. I was given an estimate for the move and pressured into making a deposit with them. According to Corey, the deposit had to be made directly from my bank account (there is no payment protection). I was told that I would be able to update my inventory and get a revised estimate. When I realized I had more inventory than I initially estimated, I tried to contact Corey multiple times to revise my inventory: I called and emailed Executive Van Lines no fewer than 7 times, and they never responded. I ended up cancelling the move with them, because I would rather just risk a deposit than risk my personal belongings. I am still trying to get my deposit back, and am filing complaints with the Florida Attorney General and the Better Business Bureau. DO NOT BOOK WITH THIS COMPANY.
Kara Feilich
Terrible Scam Company!!
Terrible Scam Company!!! They are just moving brokers that want you to keep paying more money. They don't do refunds even you want to cancel the service 7 days ahead, on the pick up day the carrier blackmailed me for an extra $800 as a shuttle fee, After a month of waiting (picked up on May 24, estimated delivery date should be June 11, Now is June 28)I tried to reach out to their customer service a few times, but every time they put me at least 2 more hrs waiting, then told me they can not get any response from the carrier, they don't know where my items are now and can't give me estimated delivery date.Everyone should avoid this scam company! they do not care your items at all! this terrible company will get a lawsuit someday!
Carina Qi
This Company Is a Giant scam
This Company Is a Giant scam do not use. the customer service might as well not even be a thing. my stuff was picked up on April 30th and today is June 28th. Every time I call I get the same round about answer of the route is waiting to be finalized. I am sure that this company has lost my stuff and refuses to to tell me. Do not ever use this company Americas most trusted broker my ass
Blake Ream
Scam Artists
I experienced what this company is all about in May of this year. I was given a 3 day window as to when they would pick me up. I was moving from Florida to Maryland and I was told they would be there sometime between May 25th through the 27th. I was also told I would be contacted 24 hours prior to pick up.None of that happened and at no time was I contacted by these people! I called and called and the only thing they did was to call at 6PM on the 27th TO LEAVE AN EMERGENCY PHONE # and they only did this to cover their shady dealings.Since, I could no longer trust these people and had to vacate my apartment by May 28th, I ended up renting a truck and family moved me.After reading some of the reviews, I find I'm not the only one they've done this to.They are not a moving company, they are a broker. If you have a smaller move, like I did, once you pay your deposit, you are inconsequential. Not once has anyone from this company called or emailed me to try to smooth this over. They took my $600.00 deposit and refuse to give it back. They claim that they did everything according to their proposal. No they did not! No calls, no contact at all.I have attempted to resolve this through BBB but to no avail. The only thing I can do now, is warn others not to fall into their trap.
Elizabeth Garcia
Fraudulent Company
DO NOT, DO NOT use this company. #1 they are a broker - NOT A MOVING COMPANY! #2 They give you a low cost "binding moving estimate" and then it switches from number of boxes plus your furniture inventory to the amount of "cubic feet" when the trucker is loading your household goods. That's when the price starts going up. You get a smooth talking rep initially who give you the budget price; then the QA person calls to have you count the number of packed boxes and if there is any additional furniture. At that point the price goes up 100%. Then they tell you the name of the actual mover/trucking company who takes over and you pay them a deposit. That's when their driver says there's more cubic feet than first quoted and the price goes up a third time. Once your household is loaded he needs as additional deposit and says he won't drive off until paid. Our initial price started at $17,450, then $26,000 and ended up at $35,000 for a 2 bdrm. + office, 2000 sq.ft. house move from WA state to TN. We were threatened, strong-armed and laughed at when we said this was a scam. Had to hire an attorney to settle for $35,000 because the trucker wanted even more money before agreeing to deliver. Wish I could give them a minus zero stars and see their business closed for dishonest practices or fined for deceptive methods.
Karen
And the lies continue along with no…
And the lies continue along with no accountability on their end. I have been waiting over 2wks to receive a refund in which I was told it would be expedited within 5-7 days. I will continue to leave bad reviews on every review site about this janky company and their poor business practices. They take all of the time to reel you in but once you have taken the bait and you have paid your money no one is available, there’s absolutely no communication. And now customer service hangs up on me every time I call in asking about my money. I am left with no other choice but to seek legal cancel which is really ridiculous
Domoniq Dantzler
Do Not Move with Executive Van Lines
TLDR: Do not move with Executive Van Lines, wish I could give them 0 stars.I do not recommend executive Van lines at all. The delivery drivers didn’t arrive until 3 days after our “confirmed” pickup time, and we were charged double what we were quoted because, despite the website’s claims that they would, the movers refused to disassemble any furniture even when I asked them to. Then, on delivery, we were made to pay an extra charge because they didn’t want to bring the large truck to our home, even though I repeatedly told them they would be able to bring the large truck and have photographs of larger trucks in our area (even on the same street that we live on). No information about our pickup time being changed was communicated to us at any point - I had to call customer service over and over again to get updates and spoke to some very rude employees. Often, I would call during my delivery slot asking if it was on the way, they would say it will be there soon, then once the delivery slot was over I would call again and they would say it will be arriving tomorrow (which it didn’t). When items were finally dropped off, we weren’t given enough time to examine them and open boxes before being told we had to sign an inventory. Several pieces on inspection were damaged beyond use, but by the time we realized the movers were long gone. In most cases the items that were damaged were ones I specifically asked to be disassembled, and that would not have been damaged had they been. Feels like an absolute scam - we paid more than anyone should have to for a short move like this, and they bolted on additional costs wherever possible all while not communicating with us at all - and leaving our items damaged.
Edward
