They can trust them with their experience
Everything went well, the company did a good job
customer
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Flymatrix
4.531 reviews
Last reviewed: Nov 3, 2023Do you agree with Flymatrix's TrustScore? Voice your opinion today and hear what 36 customers have already said.
flymatrixflights.comMember since Mar 2026
Flymatrix is an online company. Based on 31 reviews on TrustPlane, it has an average rating of 4.5 out of 5 stars. Last reviewed November 3, 2023.
Customer Reviews
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31 reviews
Thank you so patient/competent service person. …
He was patient to help us complete some very difficult flights.
Mona Butler
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being honest,i havent been tacking the…
being honest,i havent been tacking the instaflex consistantly so to be more procise i have to be consitant to give you a fair review not im a horrible speller. lol
Arthur Beauregard
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Professional
Very helpful and experience.
Beng Lim
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Great guy that I worked with
Great guy that I worked with! He was extremely helpful. Would certainly use you again.
Greg
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Scam to raise ticket price!
Made a flight reservation for $533 which was confirmed. Two weeks later I got an email telling me my credit card was declined. I called and after an hour and a half wait I discovered that one number was off in the card number. Customer service representative said they had called and left a voicemail—no voicemail! But they clearly had my email address that they waited 2 weeks to use. I could book a different flight for nearly $800 or I could get the same flight I had booked for $1009! Sounds like a scam to get more money for a cheap ticket to me! Be careful of this company!!
Patricia Baker
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Great service especially Stanley.
Great service especially Stanley.I have been dealing with him for more than three years and he is always doing such a wonderful job and finds me best deals.
Wally Shauya
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Will never use again
Wow, be careful of this company, they misspell names, birthdays, and travel times. They get the name and birthdate correct on the departure but not the return. They also left out the bundle package which was paid for a check bag. Use them if you wish but be cautious because you may not get on your flight as TSA inspection of your ID will not match your ticket.
Rolf Hohenstein
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My experience was really good booking…
My experience was really good booking with Flymatrix the agent was patient and help me solve all my concern
Edward
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Mark was helpful and efficient during a…
Mark was helpful and efficient during a difficult time for me.
Janice Hines customer
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Mark in reservations is the best
Mark in reservations is the best, wil defiantly use him in the future.
Sharyl
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Smooth flight and timely!
Smooth flight and timely!
Sandra
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After a fiasco of hours on the phone
After a fiasco of hours on the phone prior to the trip because I had counted my 2 year old as a lap baby…they changed our flight time completely, etc. to fix it. We had a total of 4 planes for our trip, and 2 layovers. When we went to check in the first flight we were told (not very nicely) that our 2 month old lap baby was not on anything on their side. So even though I had put all our information on our end, it was never communicated to the actual airlines. EVERY SINGLE PLANE it was a fiasco at boarding of waiting for them to fix it and RUNNING to make it on the plane. We also had to double pay for baggage even though we had already done that. Another customer on the flight mentioned they had to double pay as well and they used flymatrix. So not sure on that who is to blame.
customer
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Truly Awesome
Let me tell you, booking my flight with FlyMatrix was an absolute delight! Their website was so easy to navigate, and they had such a great selection of flights to choose from, eh? The booking process was a breeze, and there were no surprises or hidden fees, which was a huge relief. The staff was friendly and helpful, and the flight itself was comfortable and enjoyable.Big thanks to FlyMatrix for an amazing flight experience! You've earned a loyal customer.
Camila
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User friendly website
User friendly website. Extensive flight options and smooth booking process. Excellent service.
Jonny Fitz
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Joel was very polite
Joel was very polite. I booked a package to vegas for me and my friends. I received my confirmation within 10 minutes it was quick and easy.
Martha Haul
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I booked a flight with them including a…
I booked a flight with them including a car rental. Jaime helped me with everything. He offered me multiple options with great deals. I appreciate your help. Thanks.
Tyson Lui
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Lisa Josephine
The person whom I was fortunate to get on the phone was excellent: motivated to help solve my issue, knowledgeable, pleasant, courteous, professional and friendly. Her name is Lisa Josephine and I would be lucky reach her next time I book or change.
Eva
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I recently booked a flight through…
I recently booked a flight through Flymatrix, and it was a seamless experience. The staff was professional and knowledgeable, the booking process was easy, and their customer service was exceptional. Highly recommended!
Robert Lovette
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Amenda was very professional
Amenda was very professional. She explained everything and got me a great price.
Jenny Lui
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Cite this page
According to TrustPlane, Flymatrix has a 4.5/5 rating based on 31 verified reviews as of April 2026. Source: trustplane.app/company/flymatrixflights-com