Not so focused!
I purchased a screen which came in their own packaging. The order I made was an error because I ordered the wrong kind (completely my fault). So I returned it using the instructions from their customer service. Since the package was never opened when I received it, I just returned it via USPS in their original packaging and on its way there I guess it got damaged and now they don’t want to refund the money I paid for the product. I would understand if I repackaged it myself, but if their packaging cannot handle shipment, that’s not my fault! they should package it better for safe transport. So not only did I pay for the screen, I paid to have it shipped back. As a live streamer, I will never use their services again. And I will be sure that my streaming colleagues don’t use them either. Lesson learned. Never again.
Paul Sportelli
Excellent experience working/chatting…
Excellent experience working/chatting with Kathi moments ago. She was patient, kind and resourceful.
Lloyd Harrison Jr
This seller is not honest
I ordered an Optoma HD 146X projector from this seller but received a product that doesn't have any model information, nor menu. Functions that 146X has do not exist in the product I received. Many keys on remote do not work. It is not 146X at all but an unuseful junk. Don't buy anything from this seller.
John
Wow & Incredible Company/ Customer Service
Wow. Incredible customer service and they just care. I had an issue with one of the products I bought and Jordan went above and beyond as my advocate to make sure the manufacturer made things right. This is how you build loyalty. By showing people you care with actions. Truly grateful. What a great company.
Varun Kandadi
New church projector
A while back, our church was looking for a new computer projector. We meet in a gym so had specific needs in terms of brightness, projection angles, image size, and distance to the projector, because our set up is temporary. Jordan spent over 1 month between phone calls and emails helping us find the one that would work best for our set up, then making sure we had the proper cables and connectors. Everything is working like a charm!
Rick Lusher
Failed to fulfill order; terrible communication
They advertised an item for about 10% less than other retailers. But a few days after I ordered it (and they took my payment) they cancelled the order without ANY communication whatsoever. I had to figure out from a PayPal refund that they apparently decided not to fulfill the order because they didn’t want to honor their advertised price. When I emailed them to ask what was gong on, they didn’t even reply. Super disappointed and upset by this place.
John Doe
Excelent
Excelent. Very Very good. Lucky! I loved! Excelent. Very Very good! I loved! Lucky Lucky Lucky. Excelent. Very Very good. Lucky! I loved! Excelent. Very Very good! I loved! Lucky Lucky Lucky Excelent. Very Very good. Lucky! I loved! Excelent. Very Very good! I loved! Lucky Lucky Lucky Excelent. Very Very good. Lucky! I loved! Excelent. Very Very good! I loved! Lucky Lucky Lucky
HelkerSouza
High-end service
I formed the order Ultra-Portable, lightweight screen via the Internet, then the manager called back and we have already agreed on all the nuances, and what I liked most was that they offered to deliver all the ordered goods directly to my address! This is a cool, high-end service.
Richard Don
Great products and fast also responsive…
Great products and fast also responsive customer support! 5 stars
Ronald
Great products
Great products. I was very happy everything works great. Would order from them again.
Mackenzie Castle
Best appliances
Best appliances
satwant satwant
Very good on-line shopping experience…
Very good on-line shopping experience with FT. They were very helpful in finding a workable solution for me. Customer service was excellent and the product was shipped very timely.
Timothy Donahoe
Prompt and reliable service
Prompt and reliable service, and the projector is flawless.
Matthew Kiefer
Excellent choice
Amazing selection of electronic devices
Zvezdan Miletic
The customer service representative was helpful
The customer service representative was able to understand my issue, which was an expiring lamp bulb. The rep suggested that in the future I change the bulb brightness to the Eco mode to extend the lamp bulb life.
Derek Smith
Professional
Everything was as it is supposed to be. Very professional, and business was conducted that way. Thank you
Seth D
Product is genuine and customer service…
I bought a replacement bulb for my Optoma Hd 143x. Product is genuine and customer service is quick,i will buy again from Focused Technology. keep it up guys.
Jacqueline Santos
Great for hard to find products at a good price
I was looking for for a new CD player / changer (yup, people still have CDs) and decided on a Yamaha CD-C600-RK. Unfortunately, it was hard to get. In mid June I ordered it from Focused and got an email back the next day saying it would take 5-6 weeks to fulfill due to the manufacturer. Not surprised with all the Covid shutdowns. Sure enough, it arrived early August direct from Yamaha and is great.Oh, and the price was very reasonable.
MLS
Excellent and prompt service for a…
Excellent and prompt service for a replacement projector lamp.This is the second time that I have needed to obtain an Infocus replacement lamp for my now outdated home system, and again I am very pleased with the service that Focused Technology delivered.Dr John WordenAustralia
John Worden
Great customer service.
Projectors are not easy to dial in. It took me a few phone calls to say the least. They were very helpful!
Steven Kalal
