The food was amazing
The food was amazing, tried this taco burger thing, would DEFINITELY try again
Faizan
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Freddy's Frozen Custard & Steakburgers
3.350 reviews
Last reviewed: Jan 12, 2026Do you agree with Freddy's Frozen Custard & Steakburgers's TrustScore? Voice your opinion today and hear what 75 customers have already said.
freddysusa.comMember since Mar 2026
Freddy's Frozen Custard & Steakburgers is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 3.3 out of 5 stars. Last reviewed January 12, 2026.
Customer Reviews
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50 reviews
Severe lack of customer service
The customer service at this place is atrocious! I used their garbage app to gain points/rewards and upon redeeming the points for a "FREE" item - I was still charged for it.After submitting a complaint, I was told that I got what I redeemed and that they cannot do anything for me.You could have given me my money back? Or an ACTUAL FREE ITEM?! The absolute lack of customer service or understanding of the situation is abhorrent! I wouldn't eat here again even if I was starving to death.May this place rot!
Matthew Lievrouw - Burgess
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This restaurants steakburgers and…
This restaurants steakburgers and turtle sundaes are amazing!!!
Caden Hyslope
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09/12/2025 Took my kid’s to Freddy’s in…
09/12/2025 Took my kid’s to Freddy’s in great bend Kansas after we went and saw a movie..lady that took our order was rude never gave us a chance to look at the menu, after taking our order I pull up to the window to pay I handed her my credit card which she DID NOT run handed the card back handed us our drinks said can I see that card again it didn’t go through I said there is money on this card it’s my bank card and I have a lot of money in my account handed her back the card she turned her back for a couple minutes turned back around said oh there is nothing on it I said there is but hang on I have cash I handed her cash which she jerked out of my hand. In when she handed me our order she threw it into my hands didn’t say I’m sorry have a good night nothing. Very very unprofessional I myself am a shift lead in a restaurant and we don’t even treat our customers that way. This store has lost all business from me until she is either gone or dealt with accordingly.. she is very very rude and unprofessional. Her hair was hanging down on her neck and shoulders down her back did have a scrunchie in but was almost to the end of her hair and not very clean
Shawnda Gallant
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Never again
Fries are too tiny to cook ahead of time. They were cold and nasty. Small like steak and shake fries. Burger had too much mustard and the meat was kind of soggy, like it was boiled instead of fried. Asked for unsweetened tea and they gave me sweet tea 🤮. I wont be going back
cindy
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The food is never consistent
The food is never consistent. This weekend my burger was disgusting. It was cold and no sear whatsoever. And then it took 24 minutes for a single order. Custard was melted. And it's way overpriced
alan cain
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Customer service is really bad…
Customer service is really bad especially the woman who picks up the calls on the corporate line in Wichita. She is so rude and dismissive. She makes you feel like freddys does not care about you as a customer even if it's the first time you ever came to them with an issue. If this is how they treat customers this restaurant disgusts me now
Diamond Baby
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Freddy’s Burgers outshine Five Guys
Freddy’s Burgers outshine Five Guys, Shake Shack, Smashburger, and The Habit Grill in both taste and value. While In-N-Out isn’t available in my area, Freddy’s still stands out with more affordable prices and fries that are even better than McDonald’s.
mike
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Brand new establishment in Elkhart IS…
Brand new establishment in Elkhart IS PHENOMENAL!! FRIENDLY, FAST AND PRICES ARE VERY REASONABLE. I DEF WILL GO BACK !!
DJ
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I usually get a pattymelt which are…
I usually get a pattymelt which are very good. I thought I would try a BBQ brisket burger yesterday.It wasn't very good. Brisket was dry and tough...my dog got some of it . Onion rings were great though
Martin Versteeg
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Mouthwatering experience
The food is great I had prime rib and a shake it was wonderful but a little expensive at almost 15$.
Stephanie Brooks
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Freddy's app sucks
Freddy's app sucks, when I signed up I was promised a free treat when I spend a certain amount but no matter how much I spend that free treat is unobtainable so I will not be using the app to gain points I will never be able to collect on. I uninstalled that useless app
Unsatisfied Customer
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Service NOT Rendered
Service NOT Rendered We arrived at Freddie’s at 7:58pm on 7/4/25. We were told we are closed. I said we only want ice cream. They said we closed at 8pm. They were serving another customer ahead of us. This was a very bad experience as my son’s girlfriend is visiting us from Spain and she witnessed this horrible experience.
LaKisha_BRLA
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My husband and I went to the Freddy's…
My husband and I went to the Freddy's at FlatIrons in Broomfield Colo. On a Saturday 5/17/25 around lunch time. We received excellent customer service, Mason who waited on us was very kind, polite and professional, not to mention helpful! He spoke well had a great can-do attitude! Now days you don't get that kind of customer service. Especially at a fast food restaurant, he was patient with us as we don't eat out much and was not familiar with the menu, he even offered us a senior discount that we would have never asked for or about! Our food was fresh hot and absolutely awesome!! Mason is a great representation for Freddy's they should recognize him and give him a raise! You don't come across these young adults who really care! Mason is AWESOME!!!! B&M Gallegos
Betty Gallegos
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Freddy's norfolk
When norfolk nebraska brought Freddy's in I thought just another overpriced fast food joint. But I did try it and let me tell ya it was sooooo good. All the staff were smiling and friendly, the workers were quick to clear tables and offered to take our trays. The custard was awesome too. I give this place 5 stars and I'll be eating here often. Look out culvers Freddy's in town and taking over.
Christopher L Moore
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Everything about Freddy's custard and…
Everything about Freddy's custard and Steak Burgers was great I love a hamburger that has crispy edges and their custard is smooth and delicious a very joyous visit even the bathrooms are clean
1968kenpoman
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Amazing service fast and hot checked me…
Amazing service fast and hot checked me at the table take to see if I was good and then I knew he was amazing then he told meHe’s from the north ❤️❤️❤️❤️ they were also friendly every person that walked in the door must come here a lot because they knew everybody by name it was just an amazing atmosphere sitting there for a few minutes, paying attention to how they treat people. The food is definitely really good. The only thing I’m sad about is it’s been here forever and I never tried it. I will definitely be coming back.
Rosalind
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Terrible hamburger
Terrible hamburger. Paid 12.99 a small burger, two very flat patties, jalapeños and bread. Really? Never going back.
Chio C
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Bad steakburger
Freddy's is my favorite hamburger spot in Wichita, KS, however, this week I went to the 21st and Amidon location. Ordered a single cheese combo and the steakburger was flat out terrible. Sure hope you have not changed these burgers. Usually they are a smash burger with a quarter of it hanging off the bun. None of it was hanging off the bun. No big deal, however, I took the top bun off and the patty was just a square piece of meat. I'm sure it wasn't spoiled but it wasn't the usual quality I've come to expect. I'll be back again next week but sure hope it isn't the same sandwich or it will be my last visit.
Pat Martin
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Disenchanted with Freddy’s.
I’m use to prices shooting yo everywhere but even so I was shocked to pay $8.19 for a single burger with no cheese. Almost the same price as a double burger with cheese. The burger patty was so thin it had holes in it. Then, they no longer have Freddy’s sauce out where you can get it, and as an extra annoyance, you have to ask for a code to get into the rest room. I used to really love Freddy’s but no more!
Joy Kiviat, FNP
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According to TrustPlane, Freddy's Frozen Custard & Steakburgers has a 3.3/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/freddysusa-com