Super recomendable
Super recomendable
Cesar Bellido
Was this helpful?
FurnitureKraze
2.45 reviews
Last reviewed: Nov 26, 2025Do you agree with FurnitureKraze's TrustScore? Voice your opinion today and hear what 5 customers have already said.
furniturekraze.co.ukMember since Mar 2026
FurnitureKraze is an online company. Based on 5 reviews on TrustPlane, it has an average rating of 2.4 out of 5 stars. Last reviewed November 26, 2025.
Customer Reviews
Write a ReviewFilter:
5 reviews
Dreadful customer service. Not received my order or been given a refund.
Ordered and paid for a mattress online.I had to ring a few days later to enquire about when it was to be delivered. As I didn't receive any form of communication from the company.I got an email saying it would arrive the following week.It didn't arrive. Even when I had waited in all day for the delivery as no time frame had been given. Apparently they phoned. I didn't get a call.I emailed about when it would be delivered again. To be asked for a different phone number for a delivery. No delivery date was ever set.I have emailed regarding a new delivery date. No response.I emailed asking for a refund.No response.Every time I have phoned there has always been a recorded message saying leave a message. No one to actually talk to. Today I have phoned and left a message asking for a refund. But they are closed on a Saturday!!! Which is bonkers.
M G sanchez
Was this helpful?
FurnitureKraze Ltd is an absolute game…
FurnitureKraze Ltd is an absolute game changer for online furniture shopping! Not only do they have a great selection of furniture, but their customer service is outstanding. They kept me informed every step of the way and went out of their way to answer my questions. Delivery was very fast and the furniture was well packaged and exactly as described. I highly recommend FurnitureKraze Ltd to anyone looking for quality furniture at a great price!
Waqar Ahmad
Was this helpful?
TOTAL NIGHTMARE!!
I start by saying this a ZERO star review; I ordered an extra long divan bed with mattress on 7th August 2022. The wrong colour bed base was delivered and another person's mattress (had their details on it) which didn't even fit the bed base! I called them straight away and was 'promised' it would be sorted urgently with the correct items delivered asap. Well, I made so many attempts at contacting them I lost count, and when I did speak to someone, they're failed 'promises' were even more insulting. We ended up with a bed and mattress in our house for OVER 3 WEEKS which we had not ordered!! The whole process was a complete nightmare. The correct items were eventually delivered on 13th September but I'm sure that was because I persevered. From paying my money to receiving the correct items, it was over one month of numerous phone calls attempting to get what I had paid for, and failed promises - SHOCKING! When I said I wanted some form of compensation for all the time and stress involved, they offered a measly £25 and I am yet to even receive anything. I sent them an email on 13th September raising my request again for compensation - I have heard nothing!! USE ANOTHER COMPANY - not these.
SK P
Was this helpful?
We ordered 2 mattresses from…
We ordered 2 mattresses from FurnitureKraze as they were the right size for my granddaughter’s Ikea bed. However, it became apparent after 2 weeks of usage that the quality of the mattresses was very poor. The springs were going into her back and the mattresses had deteriorated and were uncomfortable to use, causing massive back problems for my granddaughter.We contacted the company and Amazon and asked for collection of the mattresses and a full refund. However, FurnitureKraze have not only failed to pick up the mattresses after repeated requests over 2 months, but have also failed to provide a refund so my granddaughter has a mattress to sleep on that is not harmful for her health. Amazon have also failed to resolve the situation as requested on 3 occasions. As FurnitureKraze have used Amazon Market Place for 8 yearsI would have thought that a simple request to remove faulty mattresses would have been auctioned by and provided a refund.
Mrs Katie Enock
Was this helpful?
Cite this page
According to TrustPlane, FurnitureKraze has a 2.4/5 rating based on 5 verified reviews as of April 2026. Source: trustplane.app/company/furniturekraze-co-uk