These guys are criminals
These guys are criminals. I've seen a lot of lawsuits filed for the exact issue I had. Took my money misrepresented the car it arrived broken. They took it back and it been in their shop for going on four weeks now. With almost no communication from them the dealership or corporate. They just say they're waiting on a part. After sending me a message the first week that the parts were in and repairs were being done. The contract is present to you by AI video. The sales person wanted to go home and played the video at 2x speed. Completely unable to understand. Don't be fooled apartenly this process IS you signed the contract. Fraud. They also forced that before even letting us test drive. The car arrives not only broken but filthy and the employees who drove it to the lot had a sandwich on the passenger side floor smash all over the place. They just left it and walked away. I've filed complaint with the lot manager and cooperate and nothing is being done. The sales lot in Oxnard will ignore you requests for information as well. Once they take your money they don't care. I am actively working with a lawyer to get the criminals to pay.
No
My vehicle was at the dealership for 3…
My vehicle was at the dealership for 3 weeks leaving me careless and was fired from my new job I had just got two weeks prior to my car going into the dealership to receive a whole new engine I got my car back and these pictures show the damage that was done when I received it and what a poor job was done if they put a new engine it had no coolant and I had to add two courts of oilIt has a big dent in the passenger side door a crack in my windshield I tried calling the next day to talk to a supervisor no success mind you I had called about 10 times this place is a fraud I am seeking legal assistance
Autumn Collins
Good people Sandra and the manager are…
Good people Sandra and the manager are the best good spirit in there
Bianca Tucker
Erik did a great job!
Erik did a great job!
Allysa
David got me in a 2021 car less then…
David got me in a 2021 car less then 1hour 👍
Ys x
Anna was a great sales rep she made…
Anna was a great sales rep she made sure to get me and my babies the truck we were satisfied and very happy with go get with Anna she will not let u leave without wheels.
Erica
Really disappointed with this company…
Really disappointed with this company every one please stay away from ganas I had a car with them . I fell some hard time due to work slowing down . I made and agreement with ganas to put my current payment for that month in deferment with means I would pay a extra month longer for a pass for that month. They approved for payment arrangement .2 weeks later the repo my car after making sign contract saying that my payment for that month would be put on the back burner. I now I'm still getting letters from the DMV saying my tags are over due and I need to pay.
customer
Buen servicio y atencion
Buen servicio y atencion
Tanya Villa
Worst customer service
Worst customer service. I try to buy a truck cash. They told me it have to be finance. This company is not worth it.
Pedro Quiñones
They are kind people
They are kind people, they do everything possible to help you get the vehicle of your comfort... with all confidence and security I recommend them ✅
Enzo castillo
Wonderful experience
Wonderful experience! I will highly recommend Ganas Auto!
Consumer
The best experience I’ve had purchasing…
The best experience I’ve had purchasing a vehicle. The salesman, Juan Cital, made our experience very pleasant, Very easy, Juan was professional the entire time. With a lot of knowledge on vehicles, he answer every question. He also had a very pleasant personality. Will be definitely recommending friends, and family, to Ganas auto dealership. Thank you, Juan for a wonderful experience.
Nancy Placencia
I loved my experience with gana dealer…
I loved my experience with gana dealer ship will be definitely going again and getting another car and referring everyone I can they made what I had work and gave me the exact car I wanted and fits me for me and my family I appreciate the customer service I loved the staff it was an amazing amazing experience have the patience and they will work amazing with you
Kathleen Ramirez
Happy with our purchase very helpful…
Happy with our purchase very helpful and customer service is great!
Danielle 🦋
The worse car experience
The worse car experience, Don't buy from here. I live in Tulare California and their closest repair shop is 1hour and 30 minutes from my house. It is a private own shop what you would call a pop and mom shop. Customer Service is rude including upper management. I was sold on the idea that they had a very good insurance and that the service department was fast and easy, but it was a lie. It took me a week for someone to find me an appointment and I had to call numerous times for it. They kept saying someone will call you in 24 hrs. Never happen. Will Never buy a car here EVER AGAIN.After they ask me to call their number so they can help, they just left me more upset, they made fun of my and they were unable to resolve anything. Now they said I may have to pay a copay for my car to go to the mechanic. Did not offer to work with me whatsoever. I ask them if they can take the car for me since I don’t feel safe and all the guy kept saying was to look at my contract for what they can or can’t help me with. WORSE EXPERIENCE may have to start looking for some legal advice. Such horrible customer service.
Yazmin
Very satisfied with my purchased im so happy i was able to get an approval even with bad credit customer service 10/10 :)
Very happy to be able to purchase My car with the help of Luis
Aleni Duran
Best experience Carlos got us in and…
Best experience Carlos got us in and out he was so much help worked with my income I would recommend him 100% for any car purchases we left happy and with a car thank u so much🙌
Laura Serrano
The BEST EXPERIENCE EVER KAREN IN…
The BEST EXPERIENCE EVER KAREN IN TIVERSIDE WENT ANOVE & BEYOND FOR MY KIDS & MYSELF I NEVER THOUGHT I WOULD DRIVE SUCH AN AMAZING TRUCK & KAREN MADE IT HAPPEN SINCE THE BEGINNING SHE GUARANTEED ME THE TRUCK & GAVE ME THE BEST DEAL !!! KAREN IS THE ONE TO GO RIVERSIDE LOCATION :)
Veronica Becerra
Kevin Ruiz good service
Kevin Ruiz good service
Consumer
Thank you Sabrina for your help!
Thank you Sabrina for your help!
Andrea
