Ghosted
Had subscription with them for a few months and then they cancelled it with no notice with no response to messages
Olivia Douglas
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Get Set Pet
4.350 reviews
Last reviewed: Apr 10, 2024Do you agree with Get Set Pet's TrustScore? Voice your opinion today and hear what 57 customers have already said.
getsetpet.comMember since Mar 2026
Get Set Pet is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.3 out of 5 stars. Last reviewed April 10, 2024.
Customer Reviews
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50 reviews
Very sad about what’s happening with Get Set Pet
I have been using Get Set Pet for a couple of years now, and like other reviewers have loved the service that I have received from them. I was on a 4 week subscription for dog food, but this was too much and occasionally had to cancel an order so we could catch up. I contacted them and they sorted it out for a 6 week subscription instead, perfect result and perfect comms from them. I would have previously given 5⭐️ any day for them, however, they are clearly having issues, no orders, no replies to emails and the website is down. I am really sad for them, and hope that they can get through whatever the problem is.
Alice Bee
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Was good, now dormant
I really rated getsetpet for their dog food subscription. However they've been unoperational for months now without any notice so my dog was left high and dry for her food.
Sarah
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AVOID!
AVOID!! After initially responding promptly to emails they cancelled a pending refund and have refused to engage, leaving me out of pocket. Disgraceful and criminal.
Helen
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Disgraceful customer service.
I am very disappointed with the customer service of Get Set Pet. I placed an order on 01/12/23 during their sale. They acknowledged the order quickly and informed DPD with a tracking number. However, that’s where contact ended. I have emailed to date (16/12) four times with no reponse. There web site has been down for maintenance during this time and I now fear my order will never be delivered.
M Kay Shackleton
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!!!!!!!!!!BE VERY AWARE THIS COMPANY IS…
!!!!!!!!!!BE VERY AWARE THIS COMPANY IS NOT PAYING THERE STAFF OR SUPPLIERS, DO NOT USE OR PURCHASE PRODUCTS !!!!!!!!
lee powell
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I found get set pet by accident.id been…
I found get set pet by accident.id been looking for an attachment for a dogs lead and couldn't get it anywhere but they had it. We'll priced, arrived promptly and with a little card and a free gift. I've never had anything like this from any other company and I was delighted that they show such appreciation for their customers. I'll be using them again and highly recommend. I'm greatly impressed by how they conduct their business. A very happy customer here.
Wilma McClinton Mcmanus
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Wonderful company....bought two dog…
Wonderful company....bought two dog collars, absolutely perfect, great price, quality and fit....delivered within 24 hrs of placing the order. Absolutely delighted, many thanks 😊
Christine walsh
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Better than 5 stars!
I have been using Get Set Pet for just over a year now. I cannot fault the service given, it is beyond 5 stars.Daisy, who normally supports my order is exceptional.I was a little worried about buying dog food over the internet initially but honestly I cannot find one negative. Well done Get Set Pet, others could learn an awful lot from your customer service and product knowledge and professionalism!Jayne Crockett
customer
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Recommended
I've used this company for over a year now, have 3 dogs. Perfectly happy with ordering, fast delivery, prices and quality. I'd recommend them.
John
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Great service
Great service, quick delivery. Will definitely use again
Sarah Humfrey
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Short dated food
Bought 5.4kg of orijen cat food but only has 6 months on the best before date. Elsewhere, it's well over a year so means my cat will be eating food past is best before date as only has 25g per day alongside one pouch of wet food.
DekW
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Excellent Service All Round
We have used Get Set Pet twice now and we will return. Competitive prices and excellent, personal customer service. We will consider the subscription service now we have 2 dogs. Thank you both!
Mr Leach
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I do try to support my local Pet shops…
I do try to support my local Pet shops but only one sells the food our dog has so I also shop on line for it. I tried Get Set Pet as the price was competitive and the delivery time of 2 days was much faster than many others who are quoting 7 days plus. Food arrived when expected and advised by Email, well packed with a good best before dat so very please.Thanks
Dave Shaw
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Very happy with order…
Really pleased with the harness i ordered recently, great price and came sooner than expected. Will definitely be using again and would recommend. Thank you!
Natalie
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Excellent range of items
Excellent range of items at comfortable prices. I'm happy with my order thx
Iryna Mushynska
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Very happy
Very happy with the item. It was despatched very quickly and a good price too.
Graham G
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Excellent service great prices very…
Excellent service great prices very fast delivery will purchase from Get Set Pet again.Thanks to Jason and Martin for the free gift.
simon withers
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I used get set pet for about a year
I used get set pet for about a year, I was on a subscription for eden dog food, even when the prices went more expensive than elsewhere. Then one time my subscription never turned up, I did wait a couple weeks as it was December, Christmas, busy time but then after 2 week got in contact just to be told they couldn't get hold of my usual dog food anymore there was a problem with supplier. I know these things happen but to not inform me of it or ring and offer an alternative or give me a heads up they were going to run out I thought was terrible customer service. I have found it elsewhere now and cheaper. I was really disappointed and don't think I will be returning
Dave kuchczynski
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Excellent Company in every way!
This company had the items that I wanted, they were discounted, the delivery was quick, I had a little handwritten note inside with a free gift of poo bags in the holder. Absolutely amazing company and I will order from them in the future. Thank you very much!
THE STUDIO
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According to TrustPlane, Get Set Pet has a 4.3/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/getsetpet-com