Do you agree with Giant Food's TrustScore? Voice your opinion today and hear what 135 customers have already said.
Giant Food is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 2.4 out of 5 stars. Last reviewed March 5, 2026.
I occasionally shop at Giant only because it's close to my home. I absolutely hate the rewards program. I'm marginally ok with entering a loyalty number, but why do I have to use the app in order to get their best prices? I much prefer Wegman's and Trader Joe's, where the prices and quality are far superior to Giant's and I don't have to jump through hoops to get their best prices.
Watch your invoice, they charge you a different price at checkout and when they refund you it's usually at a lower price and prices are not accurate..Example,,, rumba marrow bone charge you 5 .98 and refund you a dollar less.. and the prices on your initial order is usually inflated when you get your final invoice.I've noticed this several times..Time to find another place to shop
There is a fellow named Charles or Charlie. He said whichever. He works the parking lot with the carts at the Stonemill store in Lancaster. He is absolutely the hardest working, most pleasant person I have ever encountered working at Giant.. He is always helping somebody and he just doesn't slow down. I always look for him when I go to Giant. Hire some more workers like him!!!!!!
I would like to take a moment to say thank you to, a cashier at this store, Yvonne, and as Assistant Manager, I believe her name is Tiana. These two women are such hard workers and always so very professional, under all circumstances. It is indeed a pleasure to see that True Customer Service Does Still Exist. Thank you, Giant!!!
A security officer wrongly accused a customer , that was really shopping and did not apologize and the customer took on police brutality that was greatly appreciated.
I have utilized the Giant food store habitually over the last couple of years because of its closeness to my home. But it has become more and more evident that their prices are inflated and in fact they gouge their customers compared to Walmart and other competitive grocery stores. Take a moment and compare prices at Giant with Walmart, you will find .50 cents or more price differences on most commodities. Giant also constantly targets its customers at checkout with donation prompts, what seems on the surface as charitable interventions is in fact an evil corporate public relations scam where giant collects these donations and then uses them for their own PR purposes and also most probably to reduce their tax burden when in fact it is a another way they make their customers pay more for using their stores. They do have a loyalty rewards program but with closer analysis a customers will only get mere pennies back while the store is jacking up their prices on their commodities. Beware of using Giant if you are trying to save any money, Walmart may be a global entity but they do not act like their really are doing something special for their customers while Giant uses clever PR ploys to make their customers pay significantly more a checkout.
I had a wonderful experience today at Giant Food. It made me aware of how Customer Service really has changed. I was in Giant, store number 344, Elkridge Marshallee Dr. CJ directed me to the self service line. She was genuinely helpful, warm, and just amazingly pleasant. I realized how much I miss having that kind of experience in a store especially Giant Food that I’ve been going to my whole life. Thank you, CJ.
I talked to the lady Miss Nola for three days about a Dr Pepper cake she told me to call Monday morning to order the cake for her to just tell me she did not have time to get it ready for Thursday very bad business
Joined in the free ham promotion for Christmas, when I accumulated the correct number of points I had the certificate printed. I went in yesterday to find out that they are out of hams and will NOT be getting any more. The meat department suggested I get a frozen lasagna? Sure, merry Christmas welcome to my home, here's a frozen lasagna. Ridiculous!! I'll be taking my business somewhere else.
The Outstanding Customer service from Fran my cashier today, December 17 around 11:00 AM. She was an outstanding cashier and enjoyable to have her as my cashier. I shop once a month and bought $346.00! I worked for 10 years split between Colonial Village Meat Market and Raph Corner Grocery Super Market, so I know what I am talking about for sure. At Colonial I work in every department starting as the clean-up boy in the meat department and worked up to Store Manager with keys to the store and combination to the safe and alarm. At Raph Corner I stared in manager training position could have gine far but I finish graduated from Temple University and I am a CPA retired now. One thing I know is that the last point of contact with a customer is the cashier which is Critical! I also worked at American Olean Tile and AT&T Wireless and was recognized by all level of management as outstanding employee and outstanding customer service. I can be reached at (484)802-8915 if you have any questions. Fran be a great trainer of new cashier.
The Tuesday evening before Thanksgiving 11/25/2025. I was shopping for someone that could shop anymore and needed specific care products. I needed some specific dove lotion that was locked. I asked several for help, everyone said they would call, but for 15 minutes no help. Finally I was told to go to Customer Service and that service was closed. All employees must have started their holiday. Addison showed up and was very helpful. Thanks for Addison!
Always have what i need and good pricing
deli department- anyone else notice when you need food from the deli the associates act like they’re just so inconvenienced to have to help you? every time I go to this store this is my experience. the last time was with a woman that had eyelashes that looked like caterpillars and red clown lipstick. Didn’t even know the items she was supposed to be in charge of. Anywho, I politely said sorry to bother you and moved on with my day. Won’t be going back to this store.
I want to praise the caterer manager for their chicken. I order 50 pieces of baked and fried chicken. The chicken was a hit at my HOA event. The fried chicken was perfect. The bake chicken had so many spices, it was just so good. Everyone wanted to know where I got it. I told them, Giants in Lorton off Ox road. The other Giants that I tried were not good or did not presented their packages nicely. The caterer manager told me that she made the chicken herself. Great job and I really appreciate your effort.
I went to the Giant on Centerville Road Lancaster. Every year i order a large chocolate chip cookie cake for my son’s birthday and it has always been amazing. But this time was a different story. The cake was so hard and I believe it was the 1st time the person ever decorated a cake! I was so embarrassed to serve the cake. The cake decorator then put the cookie cake in a huge sheet cake box and the cake was sliding all over the place.
i used the app to fill a order for delivery....took me almost an hour to pick out the things i needed, i am vegan, selections are slim.i was ready to check out, when i was prompted to sign in. so i signed in.the app emptied my cart....this is the only app that i use that did this.. please fix this. Giant may have lost a lot of orders this way, because i don't feel like doing this again.
I go to the giant on Quentin Road in Lebanon, Pa. The store may be clean but is so old and worn looking you can’t tell. They are frequently out of stock of various items throughout the store. They don’t carry certain quality items like the imported Parmesan cheese, they don’t have a good variety of gluten free products, too much junk food especially candy which they have a display you pass after going in before you even get to the produce section. I feel bad for parents with small children because that’s the first thing they see. Not a great selection of red meat although they do have good ground beef choices. Their prices are what you would expect with inflation being what it is. If I went in there for the first time I would probably think they might be going out of business. I gave it a year but think I have to take the majority of my business elsewhere.
Short lines good service great meats
i lost my wallet an a very nice store manager named Quisha helped me find my wallet she helped me locate an retreive my wallet with very great suggestions she retreived footage of my transactions at the register to help me Great person keep hiring people such as herself very self suffiicient keep up the great work truely appreciated THANK YOU Yorel Hicks store address 12057 HWY 49 Gulfport Ms
I had the most awesome experience with Chris at the Online pick up order department at the Giant in Haymarket, Merchants View Plaza today. I was missing an item from my online order and had just come from the doctor dealing with knee issues, he went above and beyond to be sure the item I needed was included in my purchase without me having to retrieve with my knee issues. I want to thank Chris for his amazing customer service. This occurred at around 5:30-6:00 today, August 1.
According to TrustPlane, Giant Food has a 2.4/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/giantfood-com
