Do you agree with Gold Standard Moving and Storage's TrustScore? Voice your opinion today and hear what 228 customers have already said.
Gold Standard Moving and Storage is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 1.0 out of 5 stars. Last reviewed August 16, 2024.
Gold Standard Moving and Storage was disappointing. Several items arrived damaged, and the delivery was delayed by days. While the staff was friendly, the lack of communication and care for our belongings left us frustrated and unsatisfied.
I am a member of the military, I was contacted by Gold Standard when I had requested information on a moving site for moving carriers to contact me.THEY ARE NOT A MOVING CARRIER - THEY ARE A BROKER!! THEY SUB CONTRACT YOU OUT TO THE LOWEST BIDDING CARRIER TO PICK UP YOUR STUFF... IF YOUR STUFF EVER EVEN GETS PICKED UP.I was contracted to have all my belongings picked up from the base housing I was living in back in October 2021. The movers never showed up and the representative at Gold Standard told us that they "would get back to us with a resolution"... They never did, and despite many many calls and emails they had never coordinated our move.I ended up needing to find a local mover on my own to get me and my family out of our base housing and put all our stuff in a storage unit we could figure out what to do because we were moving out of state, all without the service from Gold Standard that we paid $2500 for!Gold Standard agreed to refund our money, but to this day, we have yet to see a single penny of our refund.
Do not trust any five star in the comment. The company is completely garbage. Almost all my items are damaged. They are only friendly to you before delivery. After they took your items, you wouldn't heard from them. They ignore your message, hang up and call back your phone call. Also, they even gave me a false claims number. Oh yeah, my delivery fee when up
Be very wary. I set up a move in Aug 2021 and put a deposit down, cancelled 3 days later and still have not received my refund in almost a year (currently July 2022).They were only friendly and professional during the intial process and have been unresponsive to calls and emails to their support.
I have been waiting for my refund since 2019. They said I should get some time soon in Feb 2022, not they are saying that company was shut down. They can not refund my money.Very bad and shame on Company and CEO of Gold Standard.
DO NOT TRUST THIS COMPANY. Same story as everyone else: paid my deposit then canceled as my "gut" told me something not right. Received email that my refund approved 11/3/21....now April 2022 and have not received my refund. Made several phone calls during this time. Last on 11/30/21 was told refund would be sent by Jan 31 2022. Now when I call I am on "eternal" hold..no one answers.
Fraudulent company. Believe all the negative reviews. I paid a $1300 deposit for movers after my mom died. They never showed up. They agreed to refund me. At first they said 3 weeks this was Sept. Then they said January. And now they are saying when their legal department clears whatever issue they are having. They send me emails saying they will refund me after I call but I've gotten nothing. I've been waiting over 8 months at this point.
THIS COMPANY IS HORRIBLE. DO NOT USE. They are a BROKER not a mover - and due to repeat FRAUD they have lost their brokers license. I paid this company to move my belongings cross country and they hired a third party to transport my goods without my knowledge. The third party company put my property in a storage unit and LEFT THEM THERE FOR AUCTION. This company of heartless pathetic people will steal your money, and you will never see your belongings again. I paid for a service I did not receive. Gold Standard Moving and Storage has stolen my money and left services unrendered.
FRAUD!!!! 100% a SCAM! My parents paid half of their $2400.00 up front to these crooks. They wouldn’t provide any information on the actual moving company showing up until they were there. Even then they did their best to make it sound like the truck that showed up was a reputable moving company out of New Jersey, “Falcon”. After I researched their BU# and their MC# I found that yes the company is “Falcon”, however not the Falcon they led my parents to believe. These clowns are out of Rochester NY and are under investigation. FRAUD,FRAUD,FRAUD. PLEASE STAY AWAY FROM THESE PEOPLE. THEY WILL TAKE EVERYTHING THEY CAN AND LEAVE YOU WITH A DRAINED BANK ACCOUNT AND POSSIBLE LOSS OF ALL YOUR HARD EARNED BELONGINGS. THEY SHOULD BE ASHAMED. THIS IS NOT OK.
DO NOT USE THIS MOVING COMPANY! It is a scam. We asked for an estimate and paid an up front cost of $3,543. After we received the estimate, we found another moving company that would be able to do it sooner for the same price, so we cancelled our contract with Gold standard moving and storage. We were well within the 10 day refund period and should have had that deposit refunded. We received an email that said "refund approved" and we should be receiving that refund within 12-14 days. That was in July of 2021. It is now December 29th and we have not received a refund. We have called multiple times over the last few months only to have an angry customer service person tell us "it's coming!" unfortunately we read the negative reviews after giving them money. It seems many other customers have experienced this. Do not engage with this company. Do not give them any money.
They are brokers and do not identify as such. Paul gave me a lovely quote and after the three day window closes to cancel without penalty, his email and phone will stop working. So now that you’re sucked in, Frederick will call you three days prior to the move to suggest you reserve more cubic feet. He will assure you that you will not be charged for cubic feet that you do not use and that this was just to reserve space on the truck so you don’t run out of room. This is a lie. He promised two trucks to come to my house to deliver our goods directly to Nashville. One truck showed up and I learned that all of my goods will be unloaded, stored in a warehouse and eventually make its way to Nashville probably in six weeks. They also claim to be veteran operated which I do not believe. I filed a complaint with the department of transportation. I suggest others do the same. You can file a complaint at the Federal Motor Carrier safety administration.
Gold Standard Moving and Storage is a scam. I booked a move with them. They took a deposit of $1200 on September 14, 2021. Couldn't use a credit card. Had to be an instant withdrawal from a checking account. THEY canceled the move, and issued a refund on October 4, 2021. With no explanation of why, they say it takes four to six week to refund the deposit for a move that THEY canceled. It's been seven weeks now, and still no refund. They don't respond to requests to clarify this policy (because there is no legitimate reason to be holding funds this long for a job they did not do). I've filed with the Better Business Bureau. Small claims court now, I guess.
Gold Standard Moving and Sorage should be named Con Man Broker.I've read so many heartbreaking stories on social media about this company. That, compounded with my own experience with this shady company compels me to warn others about contracting with this BROKER. They are not a moving and storage company as the name implies. Run! Screaming! In the other direction. DO NOT HIRE THIS BROKER. YOU WILL GET RIPPED OFF.
They more than doubled our estimate after we got rid of some furniture and refuse to give a refund of our deposit after making this kind of counteroffer on our original contract. Read BBB reviews before falling for this scam.
Horrible company total fraudsters. Claimed to be a removal company and sent me a quote then the next day added $4000 to the quote. Then said they needed $3000 deposit from my bank account and $1200 credit card to secure the booking. I paid and then found they are just a booking company and took my deposit and the actual removal company they hired added another $8000 to the then inflated quote. I fired them but was not given back my deposit. I have a disability and am on limited income and have lost a huge deposit from these awful scam con artists. Beware do not use this company they are not legit.
DO NOT, DO NOT, DO NOT do any business with this company. All the negative reviews are 100% accurate. We just had our experience with them a few days ago. Yes, they are a broker so they sell the contract to another company that upon arrival charge you way more than you were quoted. They are unprofessional and a rip off. The agent that spoke with us, Andrew Hill, sounded very professional on the phone making it look like we dont have anything to worry about. We TOLD him, we have a 4 bedroom house and a full garage and an upright piano. He said, is no problem, we usually send 4-5 people the day of the move and we have a lift for the piano. HA, what a joke. They contracted to WePack Uship(i will get to them in a minute) who showed with only 2 guys and a 26ft truck!! Really!! Then in top of all that, we were told that we didnt pay for the entire truck; only 3/4. Again, really? When I was very specific and told them what we had. They said, well, we give you a quote for XXXX cubic feet. We are like, we dont move like this all the time, how am I supposed to know how much room it will take, THAT IS YOUR JOB!!!! And Andrew Hill was nowhere to be found the day of the move. I called him a few times (we straight to voicemal) and send an email. No response as of today. So after much discussion with them, we were left at our luck. WePackUship was no better; only good thing about them was that what they ended up packing was well packed. At the end of the original packup we had to pay an extra $1300 due to their negligence plus I had to rent a UHAUL truck to pack the rest of our household goods and drive them up to Maryland, which cost and additional $1000 after it was all said and done. Upon arrival at my location, the foreman for WePackUship told my wife that they dont deliver boxes upstairs that since they didnt pack it, they wont put it upstairs. I was, what? Then he brings out a piece of paper showing that. That particular piece of paper, before I signed it, I asked him and said "we have stairs in the new house" he said "dont worry about that, that is if we have to park the truck a further distance and climb an extra amount of stair". So taking him word, I signed. BIG MISTAKE!!! They offloaded all of our belongings from the truck, left all the boxes on the first floor and that was it. When I confronted him yesterday, he gave me this look like "what are you talking about". It was hard not to loose my cool and do something that would have gotten me in trouble. So, ended up spending over $7000 on a move that we ended up doing a lot of work that we were trying to avoid in the first place.SO, AVOID Gold Standard Moving and Storage at all cost and dont trust WePackUship. They are dishonest companies.
Horrible experience! The website gives the appearance that this company is actually a moving company. Actually, they are moving brokers, which they did not tell me until I asked directly after finding our from someone else. They did not provide me with a list of moving companies they contract with, as required by FMCSA regulations, even when I requested it.I was not notified of which moving company they hired. One man showed up in an unmarked box truck a day late, with a dolly with 2 flat tires, no quilted blankets or moving supplies, and no tools to disassemble furniture. A family member had to help move large items. We were not given a copy of the bill of laden, or an itemized inventory. The movers did not answer our calls or emails, and voice mailbox was full. Gold Standard was unresponsive when asked to help recover our property when it was nowhere in sight after 21 business days. Management did not reply to many emails, and no manager called me after I requested multiple times.Long story, but we ended up finding our property ourselves, with the help of law enforcement, 79 days after pick up in an abandoned Budget truck in Nebraska. We then had to hire a man to fly to Nebraska and drive the truck to upstate NY. A group of family members and friends unloaded the truck and reassembled furniture.Gold Standard did not hire “an A+ mover for a seamless move” as promised by sales person Sarah A. They did not provide professional support and guidance throughout our move, or any of the services stated on their website and on the contract. They have partially refunded our deposit with them, and “approved” a refund of the remainder of the deposit over a month ago. No sign of that refund yet. They refuse to take responsibility for hiring a sub-par moving company that had only been in business less than 6 months and was rated a D on BBB (now rated an F). They refuse to compensate us for the excessive costs we incurred recovering and delivering our own property. The owner of the moving company actually had a felony arrest before GS hired them to come into our home.This company is unprofessional, unresponsive, and operates fraudulently. The positive reviews read as if GS is a moving company, and are not valid. They are a MOVING BROKER!DO NOT USE this company! THIS HAS BEEN AN ABSOLUTE NIGHTMARE!
Booked this service to move but my plans changed the very next day. Thankfully, they said they would refund my deposit if I cancelled within 3 days. I cancelled within one and was told I would expect my refund shortly. It has been 3 MONTHS and I still haven't seen a dime. I've called multiple times and have been given a longer and longer time frame to expect my money back. I am down over $900 for zero services rendered and will have to consider legal action against this company. DO NOT USE THEM.
Horrible, horrible experience. And still continuing. We graduated college in may of 2021 and planned a move from Indiana to Denver. Contracted with Gold Standard and paid deposit of $1299.00 on 5/18/21 for a move to Denver from Indiana. Pick up scheduled between 7/11-13/21. No communication from either movers or GS. Called GS on 7/13 and spoke with Lily in customer service. She checked with scheduling department and informed me that truck was not coming and could not give a future date. We needed to be out of our apartments on 7/15 and in Denver to start new jobs. This caused incurring a tremendous amount of effort, time and money to rectify situation. Lily declared this a “service failure on GS” part and sent an email stating refund approved and would be issued within 9-12 days. There still has been no refund and there have been probs 20+ Calls. Always saying being expedited. Short staffed. Changed banking institutions. And today, 11/3/21, was informed my request was moved to head of line and would be 3-6 WEEKS again. Told this same timeline every follow up call. We are college students who graduated this year and worked 3 jobs to make this move. We need and are due this refund ASAP. .
I canceled my service within the 3 day cancellation period but they still charged a deposit. Now they say it will take 60 days to get my deposit back. I’m pretty sure all the high rated reviews on this site are fake.
According to TrustPlane, Gold Standard Moving and Storage has a 1.0/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/goldstandardmoving-com
