The customer service is amazing
The customer service is amazing. The quality of the wig is true as well. It’s absolutely beautiful.
Tasmariah
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Hairsmarket
4.550 reviews
Last reviewed: Oct 22, 2025Do you agree with Hairsmarket's TrustScore? Voice your opinion today and hear what 441 customers have already said.
hairsmarket.comMember since Mar 2026
Hairsmarket is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.5 out of 5 stars. Last reviewed October 22, 2025.
Customer Reviews
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50 reviews
Wig Never Shipped, Refund Refused—Poor Customer ServicTitle
Title: Warning: Incomplete Order and No Refund from Hairsmarket HairI placed an online order with Hairsmarket Hair on September 20, 2025, for hair bundles and a wig totaling $271.30. The company advertises U.S. shipping through its Hebron, Kansas warehouse, but is based in China.When my package arrived, it contained only the hair bundles—even though the shipping label listed both the bundles and the wig. After I contacted the seller, they admitted the wig was on backorder and said they had canceled that part of my order, but never issued a refund.Since September 23, I’ve requested a prepaid return label for the unused hair bundles. The company refused and instead told me to send the items—at my own expense—to a third-party address in Montclair, CA (FLYT-AIXIU) that does not appear to be affiliated with the merchant.All items remain unused and in their original packaging. The seller’s conduct violates U.S. consumer-protection laws, including the FTC Mail Order Rule and Fair Credit Billing Act. I have filed a formal bank dispute (Chime Claim #18208749) and submitted documentation to both my bank and the Kansas Attorney General.⚠️ Consumers should use extreme caution before ordering from Hairsmarket Hair. Verify refund and shipping policies carefully and research reviews first.Here is my response10/29/2025I ordered a wig and hair bundles from Hairsmarket Hair on Sept 20 2025 and paid $271.30, including overnight shipping.The company later admitted in writing that the wig was never shipped and that they would only issue a refund after I return the bundles at my own expense.They’re now posting misleading explanations claiming the order was “split for faster delivery,” but I was never notified of any split shipment or cancellation until after I contacted them.The FTC’s Mail Order Rule (16 CFR §435.2) requires an immediate refund for undelivered items, not conditional refunds tied to customer costs.It’s been more than a month and I still have no refund for the unshipped wig.Be cautious — this seller operates from China, using a rented Kansas warehouse to appear U.S.-based. Communication delays and refund issues are common.
Tangela Colson
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Only get hair from here
Only get hair from here. Very good quality and very soft. Very fast shipping, always receive in a few days. Love Hairmarket, I always recommend to others and get the best compliments.
dtayy
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The hair are so good and comed super…
The hair are so good and comed super fast, i always received the hair in less than a week, the quality is also super good never always shiny and soft. I’ve been ordering with them for a while and always satisfied
christina
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I just love the hair
I just love the hair. And the price was very reasonable and I will definitely be ordering from them again.
Valerie Edwards
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The wig came fast and the quality is…
The wig came fast and the quality is good. I will definitely purchase again very happy.
Shamika Greer
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Speedy delivery and the hair quality…
Speedy delivery and the hair quality was a 8/10 minimal shedding
Shauntia hicks
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QUALITY
Fast delivery and excellent hair quality Great customer service. The hair is very soft and sheds very little
LAdoll
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great wigs i had no problems
great wigs i had no problems
Aysa Blackman
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I love Humanhairsmarket
I love Humanhairsmarket! The wig did not disappoint me at all. The color was just like in the picture. The hair is so soft & beautiful and there is absolutely no shedding. Humanhairsmarket will be getting more purchases from me.
Lakishaun Becton
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I always loved hairsmarket hair!!
I always loved hairsmarket hair!!! Everything about the hair is good.
Daniela
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⭐️⭐️⭐️⭐️⭐️
⭐️⭐️⭐️⭐️⭐️I ordered both the Hairsmarket Highlight P4/27 Deep Wave Bulk Human Hair for Braiding and the Blonde Highlight Bundles Deep Wave Weave and I was very pleased with both!The hair was super soft, and full from root to end. The deep wave pattern held beautifully, and the highlights blended perfectly without looking over-processed.Minimal shedding and according to my stylist it was easy to install. I got so many compliments on the color and texture! I would definitely order again. 💛
Kim Gipson
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Real fast shipping and 100%human hair
Real fast shipping and 100%human hair
Augusta Oliver
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I've been shopping with them for some…
I've been shopping with them for some time now always good quality hair and affordable love it!
My Jc Glory
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Good hair
Good communication, good price, good quality
Shashou
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The hair is of great quality and the…
The hair is of great quality and the price is affordable. I'll purchase again .
Philly
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I had a great experience and the hair…
I had a great experience and the hair was soft
Quiarra Larkin
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Love this hair I’ve bought it 4 times…
Love this hair I’ve bought it 4 times it’s true to length minimum shedding. Best part it’s affordable I will continue to shop with them
Tymisha
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Best online hair store
Best online hair store! Quality hair, affordable price and the only place I shop! Thank you for creating such a great company
Thama Tea Bradshaw
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Beautiful hair
Beautiful hair. It's so soft and good. Bought it for a hair install
customer
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Cite this page
According to TrustPlane, Hairsmarket has a 4.5/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/hairsmarket-com