I was impressed with the agents Particularly Chris
I was impressed with the agents. I have worked with that Covered California in particular Chris.He took the time to research the problems I was having and called me back to give me more information. Even made sure I had a email of the documentation I would need to move forward with my medical insurance issue. It appears that Covered California is making an effort to find people in Customer Service, who are intelligent and empathetic and motivated to solve problems my agent Chris will probably move up the chain of command which he deserves however, the other agents I’ve spoken with also appeared to be of the same quality.
Stephen Smith
I spoke with Steven He was very…
I spoke with Steven He was very helpful, fast and friendly. Great attitude!
Alisia
Steven is great!
Steven is great!
Av
Health coverage and income change.
All of my questions and issues solved with one phone call. Talked with Wendy Barnett and was very helpful ,thanks you.
Lyle
Jackson was easy to understand and…
Jackson was easy to understand and provided an explanation as to why the system might be going through changes. This ultimately put my mind at ease.
Hector Morales
Steven assisted me really great!
Steven assisted me really great!Thank you, Steven for your help.
Ayu Pelita Sari
Wendy was very helpful describing the…
Wendy was very helpful describing the different insurance options
Shteve
Wendy was great
Wendy was great! She listened and gave me sound advice. I will hate to lose her when I start Medicare!
Cat
Wendy was very helpful in clarifying…
Wendy was very helpful in clarifying changes to my plan as well as understanding the terms for this year. She was friendly and pleasant to speak with.
grayson yokota
Wendy is very knowledgeable and…
Wendy is very knowledgeable and friendly. She made it easy to understand and getting insurance easy!
Greg Holt
Once with a representative it was sorted quickly.
the wait was quite long, but once i was able to get a call back it was easy. Steven was very helpful and polite. once he had my information, he was able to sort everything i needed very quickly.
Annie Stone
Excelente
I got a call from Logam , who was very polite and respectful. I felt very welcomed by him.
Marcelo Silva
What happens when you toss them a HOT MESS?
This was my second time calling in. First rep was amazing. I assumed it was a fluke. Called a month or so later and suspected that it would be a hot mess, but the second rep was just as clear and thorough in making sure that he had all the facts straight in order to provide clear and concise information.Steve & Logan.... out there making Covered California reps look amazing!
Sean Head
Chris was awesome
Chris was awesome! He was very professional and extremely helpful and insightful. He had a great personality and a great sense of humor and made the whole process Very lighthearted and easy especially when you’re stressed out about making decisions regarding your healthcare moving forward. I think all of the representatives I have spoken to through Covered California have been amazing, they really seem to care about you.
Dog Lover
Chris was polite and helpful!
Chris was polite and helpful!
Kiana
Very helpful and friendly
Very helpful and friendly
Justin Tolefree Bishop-William
Healthcare Subject Matter Expert
Chris provided information quickly and thoroughly. He explained all information in great detail and is a subject matter expert in this field! I can't thank Chris enough for helping me navigate and understand the healthcare process!
Jeanine Yee Genobles
Steven was very helpful
Steven was very helpful, patient, and knowledgeable. He answered all of my questions in a personable and professional matter.
Giancarlo Lewis
Incredible customer service!
Steven actually answered the phone at 4:58 in the afternoon. I was sure I was going to be sent to voicemail. He was incredibly helpful and happy - a rare combo in today’s customer service arena. I appreciate his service and demeanor and wish ALL customer service professionals were like him!
D. Nicole Davis
Great customer service from Steven
Great customer service from Steven. Very helpful wanted to make sure my doctor accepts the insurance I picked and he found her.
Desiree Franco
