DO NOT TRUST HEALTH PARTNERS
DO NOT TRUST HEALTH PARTNERS! I am in PA & have HP via Medicaid. I have been taking the same medication for 6 years and for 6 years it’s been nothing but issues. If you guessed prior-authorization you’re right! These people are insanely negligent when it comes to other people’s healthcare. A pre-authorization is supposed to be good for 6 months. I’m lucky if I get a month in between of me actually getting my medication with no issues. I will be leaving HP. They have added so many more problems to the already existing problems. Customer service is terrible. They are just here for the money. If you are using them please make sure you’re calling every month at least a week before any med refills to make sure they didn’t abruptly end your authorizations. This time I got “there is a drug interaction.” Yes. The same “interaction” we have known about for the last SIX YEARS!
Andrew
Stay Away, they will find ways to not pay
I chose Health Partners Insurance because they would accept the drug company coupons to help pay for my specialty med and get me to my deductible. I received my med and CVS got paid and that amount should have went to my deductible, but apparently HP decided not to accept the med companies payment towards my deductible this year. They will accept the coupon plus they want me to pay another deductible amount myself. They are double dipping. I now have to go without the meds which keep my Rheumatoid under control, and hope I can make it to Medicare in 5 months. It is very nice that the pharmaceutical company was helping people to afford the expensive meds, but it is disgusting that HP is trying to find ways to screw the customer. I wish I would have never gone with them. Every Insurance company I dealt with to this point accepted the assistance. DO NOT GO WITH HEALTH PARTNERS they change things as they go.UPDATE: Since this writing Health Partners has manually changed all my deductible numbers to reflect there claim that my responsibilities for my specialty meds are not covered. Unfortunately for them I screenshot the original showing that I was only a few hundred dollars from my deductible. Now I'm back to square one with an $8400 deductible. At least I have proof that they were messing around with my plan. What a crooked Insurance Company. Time to take it to the State.
John Christensen
Today was great
Today was great. Sarah Haskins listened and was very compassionate. Yesterday in urgent care the PC-A said suffer for 2 weeks with a sinus infection. I will never go to urgent care again.
TJ
Avoid Tria at all costs
Go in for an MRI. Need the results. Told me it would be 1 to 2 days. No answers. Some lady on the tria call line said I could schedule an appoint for a week out. Pure garbage.
David Kedrowski
Health Partners Doesn't Believe in Perimenopause
HealthPartners doesn't believe in perimenopause. They will gaslight you at every turn. Tell you you're making it up. Classic perimenopause symptoms like frozen shoulder -- "Hm. I've never heard of it." They will make you FEEL INSANE. I've been through several doctors there, trying to get HRT and I've been instructed to: "Stop waking up to go to the bathroom in the middle of the night," "Stop being a side sleeper" and "none of these CLASSIC signs of perimenopause can we trace back to perimenopause." Extremely disappointed with the absolute lack of care here.
Phoebe Larson
Awful all around with no redeemable qualities
Truly a terrible, predatory company... I had the misfortune of my healthcare coverage being through them for part of this year as I didn't have employer coverage at the time. "Coverage" is a funny word to use, as almost nothing was actually covered, despite paying a small fortune to them in premiums monthly. Thankfully, I got a job with insurance and got to cancel this coverage and thought that was the end of it, until they continued to bill me after cancellation, despite me having already turned off autopay in anticipation of possible shenanigans like this. Despite plainly seeing that autopay was turned off, and being assured my coverage was, in fact, cancelled, they claimed my autopay was merely "paused" and there was nothing they could do on their end. Lesson learned. Next time, if it's between using Health Partners or going uninsured, I'll just go uninsured. I lost thousands of dollars this year to this predatory, unhelpful company that covered essentially nothing when I actually needed medical care.
Kate
HealthPartners doesn't know they dont have pediatric gastroenterology in network
Most of the time things are fine but I would like to explain what is not ok. My child received a referral to see a gastroenterologist. The provider gave me the number for the GI specialty clinic of HealthPartners but they don's see children. I called member services and was given the # for Children's Hospital which is in network but they no longer have a GI clinic. So I called Member services and they told me Gillette Children's which I called but they are not seeing new patients. So I called Member services and they said I need to call my provider and get a specific referral to an out of network clinic and then go through an out of network authorization process. It does seem that HealthPartners doesn't update information, makes patients and their families go through large waste of time back and forth calls to multiple providers when the member services should actually be the ones keeping track of who does what and not making patient's families have to do the work for the insurer.
Larissa Bedazzler
Some of the doctors are quite nice
Some of the doctors are quite nice, and it feels like they are being held captive by the billing department and not allowed to care for patients the way the doctors wish. HP seems to base everything on charts and graphs. This forces doctors to prescribe medications for you that you may not need, especially cholesterol medications that can have horrible side effects. They also give you useless "Wellness checks" and code them as physicals, even though a customer service person told me that "Wellness Checks are nothing. They don't do anything." Then if you try and get a physical you get charged over 500 dollars because you had a "Wellness Check.". I feel sorry for the doctors and encourage them to go somewhere that will allow them a better work environment. There is also a systemic disrespect and devaluing of women. If you go, expect the disrespect. (Receptionists are generally quite nice and helpful. Lab people are kind and easy to understand. It is the supervisors that are the problem.)
Sherry Paulendeick
Worst insurance ever
Worst insurance ever. They won’t send me my medication that literally keeps me alive. These people are actually evil and they kill people all the time by not approving their medication. Do better, these are human beings who need their medication to live. There is no specific date for this experience, I have been dealing with this for 6 months.
Ella Borak
It's an unbelievably incompetent…
It's an unbelievably incompetent system. The agents are rude, they won't answer questions, and they double bill monthly, on occasion. In addition, they send billing statements at all times during the month. To give a perfect example of the horrendous service, I called to see how far out a particular doctor schedules but they would not answer unless I provided a date a birth, address, etc. Absolute nonsense. Then, I sent the clinic an email and after 4 weeks have yet to get a reply. If a "healthcare" system can't do these basic things, don't expect them to be able to provide quality service. I'd keep looking.
MCM
HP home medical equipment is awful
HP home medical equipment is awful. It took them exactly 3 weeks to contact me regarding a new cpap machine following a sleep study. I returned their call but had to leave a message. Then today, exactly one week later I received an email that my account was going inactive because they couldn't get in contact with me. Their service has always been suspect, slow and difficult to contact. After today I am finally moving on to another cpap provider. Someone needs to make some management changes in the home medical supply department.
Curt Geissler
They will over charge you for everything
Summary:-They will charge you $300+ for every little thing(in our case earwax removal that wasn't asked for).-in order to see a specialist you must first go to 2 separate $500+ consult appointments-Customer service is lacking.-I would recommend a smaller clinic for day to day visits. we were happy coming here for child birthWe have been going to health partners for a few years now. Each time we left frustrated. We have now hit a point where we are done with them unless its something major like birth or a surgery. We had both our 2 babies there and were generally happy with the quality of care, but day to day things we have been very frustrated with the service.Last year our daughter had an ear infection so we took her in to get some antibiotics. when they were looking in her ear there was some earwax in the way. my wife scooped most out with her fingernail and the doctor wiped the remaining out so she could see. when we got our bill there was a $350 charge for "ear wax removal"Now our daughter has very bad eczema. we took her in to get a allergy test. the initial consult was supposed to be a video call, but the video didn't work so the doctor on the phone just referred us to a specialist. He didn't look at her skin, didn't give us any medical advice. Essentially acted as a receptionist. we were charged $500 for this 5 minute phone call to schedule the actual appointment. we finally got the allergy appointment scheduled and realized it was just another consult even though we came for an allergy test. They require 3 $500+ appointments just to get an allergy test.Overall we have been fine with the quality of care, but they are slimy with billing and try to get as much money from their patients as possible. Customer service is bad
Nathan H
Avoid at all costs!
If I could give a zero rating I would. I am traveling from out of state and needed a new mask. I called the HealthPartners customer service line and told them what I needed. I was told to go to the Stillwater MN clinic and they had the mask in stock. I was told I could self pay for the item. Nicole assured me I could buy the mask at the clinic. She even called the clinic to make sure.When I arrived, after a 40 minute drive I was told I needed an appointment and there were none available. I was told to make an appointment and come back. I told the check in lady no, I was told to come here. She got very nervous and a tech came out. She said I am on the phone but can help if I came back in one hour.We came back after an hour and was told security had been called and would be there when I was there. I never raised my voice or caused a scene?The tech then told me I needed to go to the St. Paul clinic to see if they had the mask. Really???I then drove 40 minutes to St. Paul and met with Kaytlyn, who was awesome. She got my mask and I paid quickly.A single mask replacement took several hours out of my day because Nichole from customer service had no clue how to do her job. The tech at Stillwater said “Sorry” flippantly and had security lurking to ease her ill conserved emotions.Stay away from this company at all costs. Order your supplies from an online vendor and avoid the hassle. I wish I could have but we were traveling and not able to ship to us. 1 star is way too much for this atrocious company and customer service. Remember, buy online, get your item in one day and avoid the hassle of HealthPartners who should be called Not A Partner.
G.K.
The complaint is with billing and…
The complaint is with billing and coding. I had the identical office check ups at Dermatology Health Partners for many years. I was always billed the copay. The last identical visit I was charged 202.00. They say I used a Hospital room. I appealed and lost in spite of my Dr and His Nurse confirming my service was the same and he sees patients in his office at Regions Hospital. I am now sending it to the Attorney Generals Office
Linda Hofstadter
This clinic almost killed me
I went to park nicollet also known as health partners. Since the day I was born. As a kid my mom brought me in complaining I was going blind and running into walls. The doctors called us liars. In my early twenties I was having major issues. I kept going in and the doctors were so rude. Calling ne things lije a hypochondriac and saying they refused to run more tests because there was nothing wrong with me and it was all in my head. I kept saying there was something wrong with my heart and they didnt believe me. I left their care. 6 yrs agp my heart gave out. And since then I have had 2 open heart surgeries and a defibrillator put in. They have figured out my whole life. Since I was born I had a life threatening heart condition called hypertrophic cardiomyopathy. And that the signs were there since I was born. But these doctors were too incompetent to figure it out. It came close to costing me my life. Beware of these doctors who ignore these patients and are to incompetent to do their jobs.
Christina Hedquist
Wish there was zero star
Wish there was zero star! I thought the occupational therapist was an independent and impartial body but it was not the case. The doctor conveniently left out all the important pointers I made and deemed me fit to work to support my company (obviously they paid them). One that I was 39 years of age being pregnant (high risk). Two my insulin dosage has significantly increased due to physical and mental stress at my workplace. Three that I was advised by the doctor that I had a benign cervical polyp of 2cm which may require surgery after delivery and to not travel or walk much which my current job demands. I felt defeated even after having the right reasons to take holiday prior to maternity, only because the doctor was not free of influence and wanted to please my company for more business.
Parinitha Madhurima Ashritha
BAD CUSTOMER SERVICE
I am writing to express our frustration regarding a recent interaction with your Membership Accounting Department. Unfortunately, our experience with two of your agents, JC and Chandler, was extremely disappointing. During our call, they were discourteous and abruptly disconnected the call while we were still in the process of asking questions.We are concerned about the apparent lack of professionalism exhibited by your representatives. It raises questions as to whether there are standard operating procedures (SOPs) or quality assurance measures in place to ensure a high standard of customer service.We sincerely hope that management will take appropriate action to address this matter and implement the necessary steps to prevent similar incidents in the future.
Hann Jongjaiphar
I already have 100 passcodes that I…
I already have 100 passcodes that I have no idea what they are and straight out of 20 hours in the emergency room care you expect another TWO the heck with that. Either call me or send me a text but I am through, done, not interested, disgusted with trying to communicate with another damn computer
Vicki Cotie
DONT DO IT
I received blue chip for my 2 children, and they automatically assigned me to Health partners. I only had to deal with them for 2 months and NEVER AGAIN. Horrible customer service. no one seems to know anything. Always gave me a hard time even setting everything up. They had to refund me a month's payment which was close to $400, and it took them over 60 days to refund it!!!! HORRBILE do not do it!
Sunshine
health partners is trash
health partners is trash. avoid them like the plaugue. advise to go in for testing, had to schedule out for 6 months. get in for the testing, it takes them almost a year to go over the testing and send me a cryptic message through what they call my chart app. Then i try, doesnt work through the my chart app, then they say i have to go online to access it. Never called me, never followed up, just send cryptic messages from my chart app. If you download the my chart app, it is not the right one, they say download the health parters app, then htey say you can not access anything unless oyu go online. The medication dotor sucks, they ask me what medication i would like to try. Well i am not the doctor, o do not know wha to try. When you are frustrated durin the zoom meeting they chuckle and laugh at you and smilled and never hepled, never sem like she actualluy cared. I had to run the appoinments, The experience there makes me understand why mental health is a crisis. They are not there to help you. They are there to collect your money from your insurance provider. No help what so ever. I will avoid health partners like the plaugue unless it is an absolute last resort. They will not communicate with oyur other doctors. If those other doctors reach out they will not respond. They will not do anything for your care. FInd someone else. DO NOT USE. I do not write reviews, but this was absolutly atrocious. Finally after 9 months another doctor had to reach out to another doctor which cost me money to set up an appointment. They made me feel as if i am the problem. ANother win for their pocket books. I will be filing a formal complaint with health partners which will absolutly go no where i am sure. I will follow this through only because i hope the next person that is worse off than i am finds the care they need.
Brian V
