Where is my money?
I have never been to the store but found the product online and found it to be absolutely wonderful. (It is also a pity that this stupid review page demands that I assess the ATMOSPHERE of a place I have never visited - this place does do online business. Pay no attention to my 1-star review as I was forced to do soomething) So wonderful that I would never want to spend a day without it. I thought that I could make this simple and easy with a monthly subscription so I would always have my supply available. Unfortunately, it has shown to be a not-so-good idea. 28 days ago my card was charged as was expected. The unexpected part is that my product never arrived. I reached out and after several attempts in a week, I received a note blaming the post office. So maybe the post office is to blame but I did not hire the post office. 2 weeks later there is still no product. What I did was pay for a product I never recieved. Now I send emails asking for a refund or a replacement and none of my 30+ emails get returned. This is an easy sale and easy money because it is an auto-recurring sale. It does not take much to keep me happy - probably as easy as answering my email. But I am getting no response. My business is built on recurring payments and the recurring paying customer is so valuable I would deliver the product personally to keep the happy customer satisfied. But that is ok - personal delivery is not necessary - I really do not care if you put it on an Uber car or even strap it to a turtle as it would likely have been here by now. Now in 2 days, you will charge my card again and I still have no product.
Zuube
Absolutely loved my order
Absolutely loved my order, was the best I have had yet!
Beau
The girl behind the counter was very…
The girl behind the counter was very helpful and informative. she answered all my questions and represented the store very well.
Karina
Thanks a million
the sales associates were very helpful on finding the right products for me. Thank you!
Sahar
I bought stuff for a birthday gift and…
I bought stuff for a birthday gift and they really enjoyed it! I appreciated that they even added some additional products free of charge. Customer service was fast and friendly. Would highly recommend.
Imari
Never received my purchase, FAIL
Never received my purchase! My dog has lung cancer and you guys failed me!!!!See how it’s been 3 days, and you say 24 hrs. Refund refund refund! STILL haven’t received my items
Roberto
Delivery issues
Due to delivery issues (not hemp cafe's fault), I didn't receive my order for almost a month and the manager hand delivered my order....that's what I call great customer service!
JDM
You guys are the best
You guys are the best! Quality product and great customer service!
Roberta
Great place!!!
I’m a regular customer and stopping in and shopping around is such a great experience. The staff is always friendly and pleasant. Cindy is always so welcoming with her big smile and knowledge of the products. I definitely recommend it!!!
Jess Trachtenberg
Great stuff!! Loved it!! BUT...
This was my first experience with processed CBD. I loved the product - Loved the free shipping for $50 purchase idea. I ordered in late November and the shipping took over a week but I did not expect fast ship as I am sure my free shipping was lowest level shipping and I expected they had a Christmas load. Shipping was as expected for the timeThe gummies were one thousand percent beneficial. They worked so well that I want to "Subscribe" to the gummies of the month club and sign up for recurring delivery. I went to the order page and subscribed for monthly purchase X 2 totaling $72/month. But it seems as if the free shipping with $50 does not apply to subscription orders and I the shopping cart shows $6 shipping fee. I loved the product so much I was ready to be a Hip Hemp customer for life but now I owe it to myself to go shopping to see it the other guys do things the same.=======================================UPDATEAfter my 1 star review about the shipping concern I was contacted by HipHemp and was told they had a software update which defaulted some settings and they thanks me for bringing to their attention. Wow - Great Product - Price leader and excellent customer service too!! Thank You Five stars ++++++I will be completing my subscription order.
Jerry
Staff + Products
Have been coming here for the past few months. Appreciate the kind staff who also have knowledge on the great products. Will definitely keep making trips here.
Austin Brown
I will absolutely be going back!
Very knowledgeable and friendly staff, clean store and stocked with more products than I ever knew existed. A wonderful experience that is sure to repeat (as I'm running out). Excited to be able to take advantage of their lounge and outdoor space when things get back to "normal."
Reub
Manager was very kind and understanding…
Manager was very kind and understanding when I was concerned about delayed delivery. (Ordered first week of Dec, USPS finally delivered it after Christmas. The buds I bought were a gift and my husband is very happy with the quality and strength. Will definitely consider ordering from them again.
Inga Mountain
