Do you agree with Homehaps's TrustScore? Voice your opinion today and hear what 65 customers have already said.
Homehaps is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.3 out of 5 stars. Last reviewed June 8, 2025.
If I could give zero stars, I would. Horrible customer service. Terrible communication. I’m beginning to wonder if this is a scam. Took my money immediately but then came the excuses. My first order got lost in the mail, my reorder couldn’t go out because of a stock issue (which they claim they didn’t know about) and then they just stopped answering me when I tried finding out what’s going on.
DO NOT, I REPEAT, DO NOT ORDER FROM THIS COMPANY! They will take your $$, never respond, and never send your order. I ordered a graduation banner a month ago. And have emailed 3 times with no response. I even sent a message thru Etsy. So now, I'm scrambling to get a banner made in time for my sons graduation.
If I could give reverse stars I would. I echo most of the recent bad reviews. This person needs to learn how to react to criticism. Businesses should be able to handle criticism because it provides valuable feedback that can be used to identify areas for improvement, enhance customer satisfaction, and ultimately foster a more successful company by allowing them to adapt and grow based on customer perspectives and market needs. Obviously this person does not have the patience or personality to begin with, to run a business or even communicate effectively. Initially I think this person took offense to me asking where my product was. After I received an incorrect tracking #, there response was, i guess the number is wrong, we will get to them on Monday. I was disappointed and told them. It was at that time they expressed how dare you be disappointed in us, its the US Postal services issue....LA LA LA, and then of course accused me of not be compassionate to the LA fires! Get over yourself and don't blame your incompetence on natural disasters or the US postal system. Close your business and or get a new personality. I would make it a point to stay away from Homehaps.
We purchased a Memorial Wedding Sign for our wedding that is quickly approaching, upon receiving it there was an error. It was missing a full name that had been added after the order was placed which the shop had said would not be a problem to add. When we reached out to the shop to ask for a refund or for it to be replaced, the shop responded to me and told me "to be nicer", "try to be happier", and went on to say to me that they forgot a name of one of my relatives that passed was a "minor" mistake all while also trying to get a rise out of me. I've never had such a bad experience with a shop on Etsy, since they canceled my order, I unfortunately can't share my experience there too. So my only advice is to watch how you request something because whoever is running their outreach/messaging is extremely immature, unprofessional, and rude.
very unprofessional seller. missing a dead relative on a "memorial wedding sign" for wedding IS A BIG DEAL unlike the seller who told me missing my grandpas name on the sign was MINOR!
The seller confirmed to make an adjustment to our order and when we received it the order was not adjusted. She was extremely rude and condescending to my Fiance. Horrible service. Grow up. Try to be happier.
Loved the product!
The process of ordering was simple and shipped quickly. Great quality ... an amazing job!
The image is spot on. Turn around was way faster then I thought too!
Really great service. Loved getting the preview, and the actual sweatshirt I received was done really nicely. The embroidery option for only $3 more is an insanely good deal, and it looks amazing. The sweatshirt itself is typical Gideon hoodie. Over all, even with pricer shipping, totally worth it for under $65.
I got what I wanted in tact and in time. Everything looked the way I wanted it to look.
Gorgeous work of art! I can’t wait to give it to my son for Christmas.
The blanket I ordered looks great and y'all respond back quickly. Very happy customer
Painting looked amazing! Great turn-around service.
I have lost both of these babies now. So good to have a great memory of them. It was Buddy Howly's 2nd day home from the shelter, and he was obviously already in love!
Came in the day before Father’s Day! Perfect timing. My Uncle passed last month so I ordered this canvas for my dad to commemorate him. It came out fantastic.
The beauty of the portrait is amazing!
Terrible customer service. I would not recommend. I requested a revision and before I could reply to their mail accepting the possibility to change the picture, they mailed the original.
Website easy to work with and I like that they take time to send a preview before it is completed and shipped.
Loved the picture
According to TrustPlane, Homehaps has a 4.3/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/homehaps-com
