Terrible customer service from receptionist
If I could rate a zero, I would. I just had one of the worst experiences with a customer service rep from Hoover Locksmith. The young lady did not identify herself, so I do not know her name, but she has a very ugly disposition. She purposely hung up on me twice! She was so rude and definitely has no business working in customer service, especially answering the phone for a business.This young lady did not even attempt to try and help me. All I wanted was to ask a technician a simple question, and she refused to let me speak with anyone, or even give someone a message to call me at their convenience. She may have even known the answer to the question, but she wouldn’t even allow me to ask. I know if I had this negative interaction with her, then have as well. This representative of Hoover Locksmith has definitely caused me not to ever use Hoover Locksmith Smith in Hoover Alabama.Again, all I had was a simple question about a sliding glass door lock. I also wanted to ask the technician if the company sold locks that I can purchase. She had the audacity to tell me that if I’m not requesting service to my home, she doesn’t have anyone who can answer a question for me. Then she said I am out of their service area. Hoover is literally the next city over from where I live, so that was just an outright lie.For quality assurance, I sure hope that the call was recorded. The owner needs to listen to how she’s treating customers and potential customers. She is causing the company to lose a lot of business, which equals money.