Wasn't any more difficult than ordering…
Wasn't any more difficult than ordering plane tickets
Linda
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iCruise.com
3.550 reviews
Last reviewed: Feb 27, 2026Do you agree with iCruise.com's TrustScore? Voice your opinion today and hear what 4,894 customers have already said.
www.icruise.com/?utm_source=trustpilot&utm_medium=company_profile&qsrc=1359Member since Mar 2026
iCruise.com is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 3.5 out of 5 stars. Last reviewed February 27, 2026.
Customer Reviews
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Very easy to book online
Very easy to book online
Sandra Main
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Amazing Experience
Amazing Experience
Lance Kennedy
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Feel satisfy of the booking going on…
Feel satisfy of the booking going on smoothly.
customer
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Just like any other 3rd parties
Just like any other 3rd parties, the agents were very attentive and provided extensive customer service, that is until you book with them then they completely ghost you. They will blow up your phone multiple times to get you to book with them but once that is done, you will have to chase them for receipts or for general help. It takes me on average 4-5 emails to hear back from them and their extentions goes straight to voicemail. Theres no escalation contact as they will refuse it to you, and no where to send an email for concerns. It has not been a pleasant experience and if anything booking directly with the travel company themselves will save you so much more time and less issues than going through here.
Travelgal
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Don't do it
I didn't even get the opportunity to book a cruise. The agent 'helping' me was told our preferences. We require 2, 2 bedroom suites. There are 6 of us. My parents each need their own room, and my husband and I a room as well as our kids. We also provided the Bahamas as a location, but I did mention carribean. All of that aside once we bounced from panama to costa rica we finally landed closer to the Bahamas. I agreed to book and hold based on the agents recommendation. Good thing I had the foresight to check the rooms, and what did I see? Single bedrooms, with 1 king bed. Not ok. I called back and told the agent I was done. Quite frankly if you cannot listen to what I want, I don't want you booking a $30,000+ trip for me. The agent insisted on reaching out again, I had explicitly said 12:30 as that was my lunch hour, I was called at 10am. I refused to discuss and again told him I was unlikely to do business with them, but sure go ahead and email me options. I was then given rooms that still wont work, featuring two king beds. I really love repeating myself for no reason. If I wanted this experience, I would run a daycare and talk to them about my cruising options. Now I sent him an email follow up to his, saying I'm sorry but no we're done. You've ignored what I asked for. We didn't limit cruise lines or budget etc, we're shopping for options here and you're not listening. Then the agent pushed back at me, saying that I wasn't clear, I referenced Yacht club ... I am not the expert here. If you want to offer 'professional services' I would also recommend calling me by my name, which is not Taylor
Tracy Jewell
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Great experience
Great experience, service and friendly cruise! 100% recommendable
customer
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the prices were wonderful and very easy…
the prices were wonderful and very easy to book the cruise and the room I wanted.
Susan
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Have booked over 2 dozen cruises with…
Have booked over 2 dozen cruises with ease and never had an issue. :)
customer
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They said they would call me back…
They said they would call me back today. I’m still waiting. They reserved me a rooom on the wrong deck on the Norwegian Joy on Feb 20th out of port Canaveral
Mark Hollow
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Switched pricing from original quote…
I want to specifically recognize Gustava Vasquez at iCruise for his outstanding support. He was phenomenal — an excellent listener who took immediate action and genuinely validated my concerns. Gustava went well above and beyond to resolve the issue, and his professionalism completely changed my experience.He is a true asset to iCruise, and because of his efforts, I’m now looking forward to the cruise we have booked in May. Thank you, Gustava, for restoring confidence and delivering real customer care.
George Hatt
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Never again!
I made a 500.00 down payment on my cabin...ICRUISE Drafted the whole 2500.00 from my account!!! Within 45 minutes of noticing what they did. I called them and was told I would have to wait 21 days for them to correct THEIR mistake and refund my money!!
Valerie Yeomans White
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I have always had a great experience except in the last year as they can't seem to keep any agents
I have always had a great experience with icruise.com. But something must be going on there. Because I had my first agent for about 3 years, then she left and I found another one and had her for about 3 years and now in the last year I have went through 5 agents. Are they getting rid of all of them or are they quitting? Then it's so hard to find another one. I had sent many emails to the company but nobody would get back to me. I have loved icruise, but not sure what is going on!
Sherry Schumacher
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Easy to admit
Easy to admit
customer
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Very good thx
Very good thx
France Debkoski
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I usually book a cruise four times a…
I usually book a cruise four times a year and this time I decided to try with icruise and that was a bad decision. The agents kept telling me that they can only give deals that the pacific cruise line that I am wanting to get on which is Norwegian cruise line is offering. I’m booking through this company. I can’t even see on my Norwegian cruise line app on how much is left that I owe. It’s just a pain in your butt to go back-and-forth with this company and NCL please if you decide to book a cruise should go with directly with the cruise line that you want to get on. Forget about the third-party company to book your cruise. i’ve tried to tell their agents that I would like to move my booking to directly with NCL and they’re telling me that it takes seven days to do so.
Gmoney
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Yet another Scam company
Booked a 'Beach' excursion for a Costa Maya cruise, together with a 'Protection Plan'. Designated date was a stormy day pouring rain so tried calling the local number supplied with no response, so left refund application until my return home.And guess what? Called ICruise - who now tell me it is not responsible for excursions and I get passed to another outfit. And little surprise to discover no refund agreed, and puerile excuses given. Yet again, we experience companies eager to take money for a Protection Plan which offers no protection. Our payment? Gone. Caveat Emptor.
Martin Denning
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If there was a rate less than 1
If there was a rate less than 1, I would have given that.Unless you wish to be hounded day & night with phone calls that start at 7:10am, do not contact this company. The emails have been easier to deal with by simply blocking.I have asked repeatedly to be removed from their list to no avail - unfortunate, they loose further exploration for being so blatantly annoying & intrusive.
Lynne Taylor
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Easy and convenient
Easy and convenient
William brierly
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Terrible Customer Service on icruise Rewards
We joined the icruise rewards program after being promised our next cruise would be covered. After joining and paying $999.00 we were told no we would owe another $500.00 or so. It continued to go downhill after that.Chelsea sold us the program saying she would be our personal travel agent from then on out every time we booked. She then said she was going to have someone else do it and that Richard would be calling us back in the next day. He never called, so we called Chelsea back and she said he couldn't do it and that a 3rd person would be calling us because they were too busy to take us on. This 3rd guy is the one who said our cruise would not be covered. We ask they go back and listen to the recorded message with Chelsea. This was never addressed by them and as far as we know they did not do it. Chelsea was supposed to call us back and never did. Then a guy named Juan said he would look into it and call us back. But he had someone else call us back and we had to go through the whole story yet again. He said we would have to talk with Juan again that he couldn't help us. He said Juan would call us back, but Juan didn't get back to us until about 5 days later. We left so many messages for Chelsea and quite a few others. After a week and no one responding, we disputed it with our bank. Then we finally get a call back from Juan who offered us an additional 1000 points. We said no and he asked us to cancel the dispute. We said not until we get our money back.Long, long, story icruise rewards is mess. It is very complicated and difficult to understand. All we wanted to do was to speak with someone who could straighten out the mess, but it was extremely frustrating when we couldn't get anyone to respond.I have used icruise for years and never experienced service like this until we joined their program. Beware of joining.
Peg
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According to TrustPlane, iCruise.com has a 3.5/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/icruise-com