Great value
Great value, solid and reliable service.
Keith Kemp
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Intermedia
4.250 reviews
Last reviewed: Mar 5, 2026Do you agree with Intermedia's TrustScore? Voice your opinion today and hear what 1,073 customers have already said.
www.intermedia.comMember since Mar 2026
Intermedia is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.2 out of 5 stars. Last reviewed March 5, 2026.
Customer Reviews
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50 reviews
Don't try to cancel your service
Don't try to cancel your service, you will need to make multiple calls. And they bundle things like Exchange with 365 so you can't cancel exchanging you still have a 365 annual license. There is no way to early cancel even if you are willing to pay out the annual service. You have to wait until the last day of the annual to attempt to cancel and only have a 7 day window to do the cancellation. Make sure you know all the services you have with them because you cannot call and ask to cancel everything because they will not get all of it. Also they do not stand behind what their support people say if they give you the wrong information. They just say they were wrong our policy is...
Thomas Burpee
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Mostly a good application but sometimes…
Mostly a good application but sometimes calls get dropped randomly.
customer
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Double Cancellation Required
While using this service, there were much more frequent outages than they marketed, prior to selecting them. When leaving their service, THEY WILL CONTINUE TO BILL YOU until you specifically contact them to cancel "your license subscription". Moving phone lines to a different service does nothing to the billing. (Contrary to what we were told) They refuse to reimburse for services that they WERE NOT PROVIDING. I DO NOT recommend using this company.
Scott
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Reports to solve spam issue
I needed some help navigating the reporting to address an issue and my rep was very knowledgeable.
Dave Tremblay
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Fast and professional responses
Fast and professional responses. Customers need answers when things are not working and Intermedia makes the grade.
Mike Meyer
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Terrible customer service
Working with Intermedia has been nothing short of a nightmare. Getting the phones setup was absolutely awful and their customer service was atrocious. Then, two years later, we switch our wifi booster, and all our phones disconnected from the internet. After over 45 minutes on the phone with Intermedia, they proved to be no help other than telling us we should have the phones on wired connection (we've been using them wirelessly for two years). We were eventually able to connect to the internet by our own figuring out/clicking around on the phones. We will be looking to switch providers.
Trinity Peterson
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Great service and timely advice.
Great service and timely, professional advice when you need it. And an attractive cost.
Richard Myers
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The Pinnacle of Unified Communication Solutions
Intermedia cannot be beat in the world of unified communications. Stellar customer service and unparalleled service quality.
Dalton Altizer
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Friendly interface
Everything is just wow. Humble, Gentle and great representatives they have in their team they let me help out in onboarding process. Made All configurations set up. What a friendly interface I've gotten.
Farhan Saeed
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Excellent quality and reliable
Excellent quality and reliable, business class VOIP phone systems. Fabulous and knowledgeable US based tech support.
Robert
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Every week you'll be contacted by fake "Intermedia" phishing attempts that the real Intermedia neglects to block
We've been with Intermedia for over a decade and have faced the same persistent issue- poor spam filtering. The system consistently fails to block (or even label) emails impersonating Intermedia itself. You’d expect that an email from a suspicious address claiming to be from "Intermedia" would be filtered or at least flagged, but many get through untouched.When we get past the 1st level support that tells us to block each spammer manually one by one, Intermedia occasionally acknowledges the problem, if they don't just blame us for not purchasing a more expensive filtering tier. They’ve said they take fake Intermedia phishing seriously, but all they seem to do is low effort passing of reports to a third-party spam filtering vendor. I've offered many full phishing samples over the years. Using the online outlook they gave us, we have no one click way to block or report spam- We have to log into the admin portal with 2FA, navigate through multiple menus, and copy-paste addresses into a block list deep in the site. We’ve also learned, after years of using the Outlook on the web interface they provided, that marking messages as junk does nothing. Worse, it sends a “report” email from our own address, which gets flagged as outbound spam. So for years, we’ve been wasting time right-clicking and flagging spam, thinking it helped, when it may have put us on spam filtering black lists! Our company's sales receipts and other important emails going to customers' spam has cost us many thousands in potential sales.Raising the spam filter sensitivity is also not a real solution. It results in blocking messages from people inside our own company, contacts we've communicated with daily for years. The filter doesn’t recognize the difference between obvious spam vs long-term collaborators. Sorry for this narrow complaint- I guess the rest of the service is well implemented and solid. Other reviews say it's reliable, although I saw some mentions of poor spam filtering. For an email that is very not free, the spam filtering should be smarter than what we get with free email services. Thanks.
Bert Vapor
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These guys thrive on charging their…
These guys thrive on charging their partners for free demo account. I signedup as partner, they told me I must create a free demo account, I did, and after first month of having the account I was charged almost $40, and guess what, all the itemized charges show these are for administrative fees, and taxes but mostly administrative fees while I didn't use the demo account. These guys are crooks stau away from them
O. T.
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Working with Intermedia has always been…
Working with Intermedia has always been professional and supportive. I trust that they keep my data safe.
JAMES M
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I am exhausted from 18 voice
I am exhausted from 18 voice, email, live chat and online requests to cancel month to month voice and SMS services for my law firm for which I was billed more than my salesperson promised to begin with. Do not use intermedia for voice. You can never ever ever disconnect it. They will exhaust you with games.
CLS
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Intermedia is the best mail server…
Intermedia is the best mail server period. No BS just good service
Dave Levine
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Great Customer Service
Intermedia kept me up to date on every step of the process, and they gave me a lot of help.
customer
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Matt. A is Amazing!!
Our tech, Matt A. is amazing to work with. He's quick to respond and resolves issues as much as possible. Only reason I can't give them five stars is for the number of times people have cloned our number and thus call back from "missed calls from us" that aren't from us.Call clarity and ease of remote access is fantastic!
Grace Church
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Best overall service!
Best overall service!
Richard Paul
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Do not recommend them.
I was with them for a few years. Service is very mediocre. Prices are very high. Would not recommend them. I moved to a different provider at a much lower cost and with much better service.Update after response from Intermedia:I tried to work with you on your pricing but you didn’t budge. Also, when a client asks for something to be done, your staff should create the ticket. Don’t make the client open a ticket and go through all the screens. I, as a client, am unfamiliar with your internal systems. Your staff should be trained and be able to do it in a fraction of the time.
E.H.
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Cite this page
According to TrustPlane, Intermedia has a 4.2/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/intermedia-net