Great company
Work was done professionally and accurately
Kendall Maxey
Was this helpful?
Invitation Homes
1.950 reviews
Last reviewed: Mar 12, 2026Do you agree with Invitation Homes's TrustScore? Voice your opinion today and hear what 9,014 customers have already said.
www.invitationhomes.comMember since Mar 2026
Invitation Homes is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 1.9 out of 5 stars. Last reviewed March 12, 2026.
Customer Reviews
Write a ReviewFilter:
50 reviews
A complete nightmare
My parents have been renting from this company for about 6 years. The rent is $2,400 a month for a junk house. We've experienced problems with AC, mold, water intrusion, sewage backing up into appliances, and the service is completely incompetent. Just had a plumber come by for the 1,000th time, and only now did we find out we don't even connect to the sewer, we have a septic tank despite being told otherwise when we moved in. Their mandatory smart home features are garbage yet we have to pay for it anyway despite not needing or using it. They once left us for a week with no AC in the middle of summer in Florida, and my parents have multiple health problems that could've been seriously upset by the heat. When they replaced the roof they found out the humidity vent in one bathroom was connected to nothing and it's still causing mold even though they supposedly fixed it. Their service is slow, and they only do the cheapest solution possible so it breaks within weeks. I'm urging my parents to file complaints with the city because this house doesn't meet a standard of livable housing. I'm beyond fed up, and I urge anyone considering this company to avoid them at all costs.
Natalie Doran
Was this helpful?
Our experience was less than pleasant…
Our experience was less than pleasant or professional. Misleading advertisement along with abysmal customer service was our experience. Luckily the lack of response to concerns and lack if communication saved us fom wasti g more money than the application fees which were lost and any concerns will go unanswerd without that application fee. The concerns were never addressed so we chose not to give them any further money. It would likely have been lost had ghe issues not been resolved to make the property safe. Bad experience over all!
Larry
Was this helpful?
Hold of security Deposit
I moved into this Invitation Homes property in December 2019 and provided a security deposit of approximately $2,000. Upon moving out in December 2025, I was informed that approximately $1,700 was withheld from my refund.After reviewing the itemized list of charges, it appears that the majority of the deductions are for repairs related to normal wear and tear resulting from my seven-year tenancy. Per my understanding of the lease agreement and local tenant laws, residents are not responsible for costs associated with normal wear and tear. I believe these charges are unfair and do not accurately reflect the condition in which the home was returned, considering the duration of my stay.I request a re-evaluation of these charges and a detailed explanation for each deduction. I look forward to resolving this matter and receiving the appropriate remaining balance of my security deposit.Thank you for your prompt attention to this matter.Best regards,Nathan H.
Nathan H.
Was this helpful?
Extremely disappointed with Invitation…
Extremely disappointed with Invitation Homes and how they handled my move‑out. After completing a pre–move‑out inspection where no issues were identified, hiring a professional cleaning service, and leaving the home clean and damage‑free, I was billed more than $1,000 in charges for items that were never mentioned during inspections.Invitation Homes has provided no photos, no inspection notes, no maintenance records, and no documentation of any kind to support these charges. I submitted a written dispute and requested evidence, but the company has not responded at all.The lack of transparency and accountability is unacceptable. Renters deserve clear communication and legitimate documentation—not unexplained charges and silence. Based on my experience, I cannot recommend Invitation Homes.
Marina Nedospasova
Was this helpful?
Dinerro Smith came and completed my…
Dinerro Smith came and completed my work order in one day, even making a second trip. Customer service was excellent.
Latoya Goseer
Was this helpful?
Every month, different issue, no peace here.
I worked incredibly hard to give my children a safe, stable home. After losing my mom to suicide and growing up in foster care, I went to seven high schools in the area; living in this neighborhood was a dream I finally achieved. Instead of security, this has been my experience with Invitation Homes:• No water line to part of bathroom at move-in• Visible prior water damage (brown baseboards)• Black mold in bathroom and garage• Repeated plumbing failures and leak detections• $1,600 water bill• Bathroom vent fell from ceiling• Heavy light fixture fell over breakfast area• AC failure in first year• Unsecured electrical outlets• Water pipe broken by vendor, flooding bedroom• Bathroom torn apart for ~80 days• Work orders closed without completion• County inspector had to be called twice• HOA violation triggered after county citation• Inherited prior HOA grass violation ($2,000 out of pocket)• Disputed $2,132 charge labeled as drywall• Eviction initiated while dispute ongoing• Pool and air filter services paid for but not properly deliveredI didn’t expect perfection. I expected a safe, habitable home and honest billing practices. Instead, I have spent my tenancy fighting to make a corporate landlord uphold basic responsibilities.Where to report:Consumer Financial Protection Bureau if they're mislabeling charges as "rent," attempting improper collections, or reporting inaccurate balances.U.S. Department of Housing and Urban Development for habitability and unsafe conditions.Florida Attorney General for deceptive and unfair business practices. DOJ.Florida Department of Agriculture and Consumer Services for billing and deceptive practice concerns.LOCAL: County Code Enforcement, this is the county inspector that will come out and cite Invitation Homes for unfinished repairs. (This is what I did twice, it was super easy and the inspector came out the same week, but nothing is easy with Invitation Homes, so they also tried to fine me for the citation and blamed the Compliance Department. The document was clear. Anyone can see that the citation was to Invitation Homes and not the tenant.)
Tiffany
Was this helpful?
Awesome Technician
The technician, Joe Phillips was thorough; knowledgeable; and personable!!! He explained everything and made sure I was well informed!
Lisa Dixon-McCalla
Was this helpful?
RUN AWAY
I wish I could give this less than 1 star. This company is such a joke. They do not maintain their properties at all. If you need maintenance, expect it to be a multiple day ordeal that requires you to be off of work. If you want to speak to a human being, goodluck. They have no direct phone numbers for anyone... allegedly. You have to call the main office and request a callback that will likely never come. They also do not return e-mails. Be sure to take photos upon move in and move out if you are desperate enough to rent from them. Have all communication recorded or in writing. Ultimately, my advice is under absolutely no circumstances rent from this diabolical company. I would literally rather live in a cardboard box than ever deal with their shit again.
Rachael Branton
Was this helpful?
Current residents -Receiving Maintenance
We are current residents at one of the invitation homes property and we had Philip Minix do some of our fridge maintenance. He was very professional, quick and informative. My experience with invitation homes so far has been superb!
Steven De La Cruz
Was this helpful?
Invitation Homes no good in Vegas. Do not use
Invitation Homes is a group of the worse slum lords in Vegas. I wouldn’t recommend anybody rent with them. There houses fall apart and they want to charge you for rent while you are forced to live somewhere else. When you ask them how they came up with the ridiculous concession they want to give you that doesn’t add up to the amount they charge for rent the months you can’t live there because their roof is falling apart, thy have no answer for you and just tell you to deal with it. Invitation Homes does bad business people
Deonte Strouble
Was this helpful?
Never rent from Invitation Homes!
Never rent from Invitation Homes!! I have rented with Invitation Homes for over two years and have never once been late on rent or had any other maintenance issues. Yet I have been charged a $300 maintenance fee multiple times for the exact same oil stain in my driveway. They have had four separate opportunities to properly fix the issue and have failed every single time.Now I am receiving HOA violation and eviction notices because Invitation Homes has not corrected the problem they continue charging me for. This has been, without question, the most frustrating rental experience of my life. Being nearly 50 years old, I have dealt with many landlords, and I have never experienced this level of incompetence and lack of accountability. It feels predatory and completely unacceptable. Based on my experience, I strongly urge anyone considering renting from them to think twice and look elsewhere.
Jeff Berryhill
Was this helpful?
Terrible communication with realtor…
Terrible communication with realtor "Mary". She was very rude. Had issues with the online app. Called the # on the site and was told the realtor could help. She said she would talk to her manager, never called me back, when I reached out to her she said "call the phone # on our site and speak to IT, maybe they can help. Her tone was nasty! With service like that no wonder the house we looked at was on the market over 2 months. If she doesn't like her job then go work elsewhere. I would never rent from this company just because of the way I was treated by her.
Carolyn Robertson
Was this helpful?
Outstanding Service from Dinero Smith!
Dinero Smith was my maintenance technician today from Invitation Homes, and he did an excellent job. He was punctual, professional, and knowledgeable. He explained everything clearly and made sure the issue was fully resolved before leaving. I really appreciate his efficiency and positive attitude. Great service overall!
Consumer
Was this helpful?
Extremely satisfied with David Lee
Extremely satisfied with David Lee w/ Seattle area maintenance! Cared about me as a person, and helped make a stressful move-out so much easier. Went above & beyond!
James Nelson
Was this helpful?
Please make sure you read the fine…
Please make sure you read the fine print in the leases at invintation homes. Someone tried to break in my home the day after thanksgiving. My next door neighbor called me is was in Washington DC . I had him to call the police took a report. Someone busted my 2 windows out in the back of the house. I called Invintation homes when I came home from dc they sent someone out, they charged me 300$ just to board it up. It stayed boarded until feburary 16,2026. Then they charged me 1841.99 to replace those windows. Then they sent me an email to pay or get out February 19.2026. I don’t have 2000 dollars just laying around to give out , and rent is due in a couple of days. I tried to claim it on my renters . So I tried to file a claim. They said that I do not have vandalism included in my policy. I get rental assistance which means that’s 30% of my income . How do invintation homes expect me to pay this and pay my rent too.? Mind you I stay in a home owner association property , they just see something , and go on ahead and charge you for that . So that’s extra fees that I had to pay in January. I’m tapped all the way out. Invintation homes is a trip. They said even if you live in the home you are responsible for the home even if someone breaks into your home. Even if you make a police report. A million dollar company charging all of these fees it’s ridiculous , that’s why I get assistance , to help , but they keep adding , they will fund any excuse to keep your deposit to and then bill you . The most unfair rental service ever do not recommendPlease read the fine print when you sign a lease especially with a home owners association. They will suck all they can from you. And still leave you with a bill , mind you to also the house has a septic tank that I knew nothing about until it stopped up . I had to pay for that also. It’s too much , they act like you are buying the home. Senseless fees all the time. The staff there doesn’t care it’s not there family.
Latasha Love
Was this helpful?
All I can say is avoid this place at…
All I can say is avoid this place at all costs. Quality, price, and management accountability are not up to par. Sove was stolen, found a used syringe, molded food, dirty blankets etc.
Alejandra Vilchis
Was this helpful?
Fraudulent and predatory. Charged for weather related damage.
Why am I being charged for a cracked glass on my window caused by a thermal stress fracture and the temperature? I was finally able to speak with someone after two weeks of them not responding to me and it was only because I got fed up and reached out through Invitation Home’s social media, then someone from the local office in Atlanta called me back. Absolutely ridiculous.The crack happened due to the temperature fluctuations this area experienced in December 2025. This damage was not caused by me or anyone in my household, or any guest. The photo I submitted of the crack in the maintenance work order CLEARLY shows there is absolutely no impact point that could have cause the crack. The crack originates from edge to edge of the glass and follows a stress pattern consistent with temperature-related fracture.The local office in Atlanta is saying that regardless — even if it’s accidental or unintentional and even if I didn’t cause it, I’m still responsible for it. I DID NOT CAUSE IT accidentally or unintentionally, period. I read my Rental Agreement and this repair is not my financial responsibility.Section 36 of the Lease clearly states:“If damages are caused by Resident or any Resident Party, Resident shall be responsible for all costs and expenses of repairing such damages…” Additionally, Section 13.2 limits resident responsibility to damage that is not caused by WEATHER, natural disaster, or Landlord. There is no provision in the Lease that assigns blanket responsibility for glass breakage to the Resident, nor any clause shifting responsibility for structural or weather-related stress fractures.Do they not understand what that means? And why are they saying “even if your lease states that, our maintenance department says that you are responsible for it”. Seriously, the whole purpose of a lease is to outline financial responsibility. It a binding legal contract and my lease clearly states that I’m not responsible for it. They are making up their own terms and throwing them out there hoping that tenants will just pay it without reading their lease. This is so fraudulent.MY lease terms state I AM NOT RESPONSIBLE for this weather related damage. Under Georgia landlord-tenant law and general habitability standards: Landlords must maintain structural components like windows.Damage from weather, temperature, or normal wear is not a tenant responsibility.The charges need to be removed. It’s incredible how incompetent the Invitation Homes employees in the Atlanta office are.This needs to be resolved and the charges need to be removed immediately.
AMANDA DR
Was this helpful?
Maintenance in Dallas area is horrible…
Maintenance in Dallas area is horrible the main office in Dallas is a joke, they take the cheap way out every time.. They will replace a part on an item 50x before replacing the item..MAINTENANCE SERVICE IS HORRIBLE, not the workers the office is horrible who makes the decision to delay on fixing ANYTHING
customer
Was this helpful?
John was very informative and hands on…
John was very informative and hands on about the property. He walked me through all the appliances and gave scenarios about what to do if anything were to happen. This is Frankie giving a review for John Thank you!
chevlon Carpenter
Was this helpful?
Cite this page
According to TrustPlane, Invitation Homes has a 1.9/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/invitationhomes-com