Worst salon I have ever been to…
Worst salon I have ever been to (Clapham branch). My hair stylist was 30 minutes late and when she finally arrived I waited another 30 minutes for my appointment to start. The salon was dirty and grimey. My hair is left damaged and nothing like I asked for. It’s so sad. I contacted them and their response was so poor like they couldnt care less. Don’t fall for the trap of their online offers! A true scam and most of the time they don’t even give you the package offered which is what happened to me.
Tyla
Made me sit and wait for my appointment…
Made me sit and wait for my appointment (again). It’s been 23 min and still waiting. Will they ever be able to serve on time!
Alexander Lazarev
Don't expect to see the stylist you booked with.
Don't expect to see the stylist you booked with. This is the second time I have booked an appointment at Clapham with a specific stylist only to be told I would have to see someone else, without any explanation. The first time I was appointed to a senior stylist and it cost £30 more than I expected to pay. The second time the chosen stylist was not there, although they tried to call him and said it would be ok for me to see someone else. I'm afraid that is my choiceI not theirs so I decided not to stay and then they had the temerity to ask if I wanted to rebook. Amateurs and unprofessional.
Christopher Allen
Worst blowout and zero accountability
Worst blowout and zero accountabilityI’m extremely disappointed with Live True Brixton. The blowout itself was poor—my hair felt coated with residue, greasy, and completely flat within 45 minutes. The heat was uncomfortably intense, and the style was nothing like what I asked for. I’ve had countless blowouts in my life and this was the first I’ve ever complained about.What’s worse is the customer service. I contacted the salon immediately and repeatedly over nearly a week. Staff told me they were fully booked (despite multiple slots being available online), refused to rebook me, and pushed me to “email head office.” Nobody ever followed up. A staff member promised to personally call me back—he never did.I wasn’t even asking for a refund—just a redo by a qualified stylist. Instead, I was completely ignored.I’ve just moved to the area and was hoping this would be my regular salon (I get weekly blowouts and regular root colour), but I would not recommend this salon to anyone. Once they’ve taken your money, they don’t seem to care.Photos attached from 45 minutes and 2 hours after the appointment.
Lola Diakiw
Non stop promotional texts
They bombard you with text messages / offers. I have emailed them numerous times asking to be removed which they have ignored. Only on the last recent text did they give an option to opt out. Incredibly annoying.
Elizabeth
TERRIBLE HAIR RUDE BEHAVIOUR AND THEY IGNORE ME
RUDE BEHAVIOUR FROM STAFF! My recent visit was disappointing, both in the result and in the service I received.. The salon itself in appearance was very dirty, food wrappers on the counters, no tea or water was offered, I did ask for water but it never arrived.The colour was too bright and not what I requested. Within one month it faded into an unwanted pinky-lilac tone. While some fading is normal, this happened far too quickly, and the initial result didn’t even match the reference. Considering I spent over £200, this was a complete waste of time and money. I also feel really EMBARRASSED by my hair!! I can’t wear it down and now need to dye it again. Twice the hairdresser confirmed to me one additional toner has been used. I expected to pay an additional £34 for this. HOWEVER at reception, a sour faced receptionist with burgundy hair insisted that three extra toners had been used and demanded £102 more. When I asked her to confirm this with the hairdresser (who went downstairs) she refused and repeatedly insisted I was wrong. I paid simply to leave, feeling pressured and embarrassed. No apology or explanation was offered.I was unhappy with my hair almost immediately after leaving, but the way I was treated made me feel too uncomfortable to raise it straight away. I am now having to dye my hair again to fix the result.I have since emailed to make a formal complaint, but my email has been ignored. This experience involved poor communication, aggressive customer service, and terrible hair! I will not be returning to the Soho branch’s and encourage you to avoid them.
B.N
When I bought this Groupon
When I bought this Groupon, I thought that if I liked the service I would keep coming back. But I will never return. I visited the Soho branch and the staff was rude and dismissive. They welcome you like you came to make them work, they are not happy to see you. I went in feeling positive and excited for a change and left feeling drained. When you visit a business, you expect them to be helpful and make you feel good and resolve your needs. Instead, I felt like they were just going through the motions and didn’t care about anything I politely asked. When I kindly asked her to not cut a bit more, she literally said “OMG calm down,” even though I wasn’t being rude at all. Despite that, she still cut my hair shorter than I really wanted. She also shampooed hair two times, not washed the back hair at first wash, washed at second. I also noticed another customer leaving with a small part of their hair still unwashed at the back.
Sinem
They called me to cancel the…
They called me to cancel the appointment I made. Fine. I made a second appointment. It’s been 23 minute since my time I am still sitting and waiting. Never ever again.
Yulia
This place is hit or miss I went once…
This place is hit or miss I went once and got a rly nice job done at Clapham branch. I tried Vauxhall as it was a bit more conventions and got my hair botched so bad. Even over half a year later it’s depressing. I wanted a nice high contrast highlight ballyage with lots of lower lights in. I ended up with the whole top bottom half of my hair bright blonde. Not long after it started just snapping off and ended up paper thin. I never wanted pure bleach it looked nothing like the reference pictures. I feel I’ve actually developed a fear of hair salons now from too many stylists who just go off on their own tangent. It’s not cheap either this place is quite expensive. I did say I liked it at the time as I felt too embarrassed to complain but complained afterwards on email and pretty much got dismissed. I did leave it a bit too long I just hate complaining really but it was very bad and I’m still suffering now. It was also really badly blended and had a line basically where it stopped versus a fade. Basically it’s hit and Miss don’t trust the entire place.
Sarah
I had a cut and colour done with Camila…
I had a cut and colour done with Camila at Live True Vauxall and she was absolutely amazing! Super sweet and friendly, and I loved the results, highly recommend! 💇♀️
CP
Terrible haircut - do not book!
Unfortunately I was really unhappy with my haircut. It’s noticeably completely uneven, especially from the front. I was never shown the back of my hair after the cut. I left the salon with my hair looking frazzled and like I had split ends. I wish I never booked the appointment. I’m going to have to get my hair cut much shorter to fix it. I’ve tried to contact the salon to resolve this and they’ve not replied to any of my emails. Also the towels smelt of damp.
Alice
DON'T WASTE TIME OR MONEY
DON'T WASTE TIME OR MONEY. Went in for a 9am booking and wasn't seen until 10am due to poor staff attendance. No one informed me what was happening or bothered to offer me as much as a water. Hair colour took FOREVER. I was there for 7 hours total absolutely starving. I was never told how long each step would take and even had to wait with my head in the basin for an hour. At the end, I was told I had to pay an extra £83 for toner and extra colour even though this wasn't properly communicated to me before (so that was a shock). Staff were rude and forced me to pay and bring it up with customer service. CUSTOMER SERVICE ARE ALSO USELESS - took multiple emails to get through and they simply refused any refund or sympathy.
Amy
Absolutely terrible customer service
Absolutely terrible customer service. Avoid at all costs! I booked a Black Friday deal and in confirmation email, there were no instructions on how to book appointment. When I finally got a response on email they told me the stylist I wanted wasn’t bookable, then when I said I want to book on 21st Nov they told me there’s a whole month blackout period!!!!! Nothing specified this at the time of buying my voucher.
Lara
Avoid at all costs.
Avoid at all costs.I’ve had the worst experience imaginable with this salon. My hair was left patchy, blocky, and extremely brassy — it completely ruined my confidence, and I couldn’t bring myself to go into the office for over a week.I tried emailing and calling every day for more than a week with no response, and when I finally got through by phone, I was told they couldn’t help. I ended up having to go into the salon in person just to get anyone to speak to me.They then made me book another appointment for a hair assessment, even though I’d made it clear I simply wanted a refund. After this appointment, the stylist confirmed that my hair did need correcting, yet they still refused to refund me.To make things worse, they later called insisting I come in again for another colour assessment before they could consider a refund as they made an error on who conducted the last assessment. I explained how unfair that was and how awful this experience has been, but was once again told they couldn’t help and would not issue my money back.This has been an incredibly stressful and disappointing experience from start to finish.
Abi Parfitt
Diogo G. Enes
I have been going to Diogo in Brixton for over two years now. Diogo is an absolute professional. He understood exactly what would suit my face shape and hair type, and the results were amazing. The precision and attention to detail were impressive, and my hair has never looked healthier. I remember when I came to the salon first time, two years ago with dull, uneven colour and left with a gorgeous, multi-dimensional shade that looks straight out of a magazine. Since that day I have never felt more confident about my hair and I wouldn’t change him with anyone else. Diogo really understands colour theory and how to make it work for each individual. He is very acknowledged and patient and his priority is to make his clients feeling happy and beautiful so he takes all the time necessary to do so. Simona
Simona
Only send your ENEMIES here
DO NOT come to any Live True Salon. Their Google reviews are fake. They cancelled appointments on the day and refuse refunds. Worst customer service of your life. Horrific low level stylists and some lack actual qualifications. My hair was left burned and damaged not to mention they will overcharge you and put pressure on you. Save yourself the stress please.
Sameera Kayani
Terrible- NO customer service.
I bought an online coupon for hair services (£150), but seeing the bad reviews I have decided to not ruin my hair by them. I have emailed the customer service for more than 2 weeks ago, yet no response at all. Terrible service.
customer
The worst customer service I have ever…
The worst customer service I have ever received. I have been a regular in the Clapham branch, then the Soho branch, have had my hair coloured so many times with Live True. I booked an appointment and it said if you haven’t had your hair coloured with us you need a patch test, I have so I booked the appointment. No one contacted me then the next day I turn up and they cancelled the appointment. It was for a special occasion so I could not reschedule and asked for a refund. The lady said no problem go through Treatwell. Treatwell then said go to the salon, it has now been 5 weeks since this appointment, I have emailed 9 times, called 5 times and used the WhatsApp service and not one person had gotten back to me. Every time I call they say oh so sorry I will get the manager to call you back and they never do. I will now be seeking legal advice from citizens advice. Appalling and disgusting way to treat clients that are loyal.
Becky Hill
I’ve been going to Diogo at Live True…
I’ve been going to Diogo at Live True Brixton for over a year now, and I honestly wouldn’t trust anyone else with my hair. He completely transformed it after a bad lightening experience — my hair was dry, damaged and uneven, and now it’s the healthiest, shiniest and most beautiful it’s ever been!Diogo always gets the tone and blend absolutely perfect — the transition from root to blonde is seamless, the colour lasts beautifully between appointments, and it still feels soft and strong even after lightening. Every visit he takes his time to make sure everything looks flawless and gives me the exact result I want (often even better!).If you’re looking for someone who truly knows how to keep blonde hair healthy and stunning, Diogo is the one. Couldn’t recommend him enough! 💇🏼♀️✨
Aria Ary
Appalling Service, Failed Treatment & No Customer Care
I had one of the most disappointing experiences with this salon. I paid £240 for a keratin treatment which was very expensive, yet it left absolutely no visible change to my hair. When I raised a complaint, I was told to come in for an “assessment.” At the appointment, the stylist barely looked at my hair and simply told me to come back the next day for another 2–3 hour session, which I had already explained I could not do. No proper solution was offered.What made the situation worse was the rude and unprofessional attitude I experienced during my visit. Rather than taking responsibility for the failed treatment, I was dismissed and left with wasted time, additional stress, and no resolution.Since then, I have sent multiple follow-up emails, but weeks have now passed and I have still not been given any solution or refund. Paying such a large amount for nothing in return is unacceptable, and the complete lack of customer care is appalling.This has been a terrible experience from start to finish, and I would strongly advise others to avoid this salon.
Cara Bergh
