thieves
thieves. said my ontario temporary license was not good enough wouldn't let us in and stole our booking money.
Kev
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Wyndham Hotels & Resorts
1.050 reviews
Last reviewed: Dec 6, 2025Do you agree with Wyndham Hotels & Resorts's TrustScore? Voice your opinion today and hear what 85 customers have already said.
microtelinn.comMember since Mar 2026
Wyndham Hotels & Resorts is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 1.0 out of 5 stars. Last reviewed December 6, 2025.
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I am updating my situation regarding…
I am updating my situation regarding the illegal eviction, tax fraud, and habitability issues at the La Quinta/Wyndham Inn Omaha, Nebraska.After filing a formal Demand Letter and a BBB complaint, the La Quinta management (under Wyndham) response is to ignore the law and deflect the core issues. Instead of addressing the roach/rat infestation, the illegal lockout, or the tax exemption denial, they are asking about the source of my payment and who I spoke to on the property.FACTS THEY ARE AVOIDING:72 Days of Tenancy: My continuous stay from Sep 3 - Nov 14 established full tenant rights under state law.ILLEGAL EVICTION: Management attempted to lock me out without the required judicial eviction process.TAX FRAUD: They illegally collected accommodations taxes despite my valid tax-exempt status.I am not engaging in irrelevant arguments. I have given Wyndham a final deadline of December 10, 2025, to settle the claims for a full refund plus statutory damages.If they continue to deflect, I will immediately be filing a lawsuit seeking maximum statutory penalties.Future long-term guests: Be warned. If a Wyndham property treats you as a tenant, they may illegally refuse your tax exemptions and attempt to illegally lock you out without cause.#Wyndham #LaQuinta #TenantRights #IllegalEviction #CorporateGreed #omaha
Ashley Moore
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Super8 by Wyndham in Allentown, PA
I am writing specifically about Super8 by Wyndham in Allentown, PA and my disappointment when I was told that Wynham Hotels had no control over the hotel because the hotel is just a licensee that uses their name. My chief complaints: ROACHES! RAT TRAPS IN THE HALLS! STINK! ACCOSTED IN THE PARKING LOT!I arrived in the parking lot of the Super 8 Wyndham in Allentown on Thursday, October 2, 2025 at approx. 10:30 p.m. I was immediately accosted in the parking lot by a buy who appeared to be stoned and asked "do you wanna make some money/" Went into the hotel lobby, where the clerk was behind the kind of bullet-proof barrier you see in liquor stores in bad neighborhoods. I told the front desk clerk about what was going on in the parking lot and she just rolled her eyes, a bunch of drunk/stoned guys in the lobby said "oh, he's scaring people again, I'll go talk to him" but seemed unable to walk in a straight enough line to get to the door. Went down the hall to my room, passed rat traps in the hall. Opened the door to the room and a cockroach was scuttling across it. Plus the room stank. Really, REALLY badly.Did not put my bag down, went back to the front desk, explained why I did not want to stay and was given a printed receipt saying that I would be given a refund. Took several hours in the middle of the night to locate a new place to stay since the town was sold out for an athletic event at Lehigh. Ended up spending several hundred more dollars and checking in after midnight. In the meantime, I called Wyndham to complain and was told that motel owner was a licensee and they had no control over it.Refund never happened. Called TD Bank, submitted evidence, so I was given a pending refund. Two months later, TD Bank reversed the charges saying the hotel manager had submitted "compelling evidence" that I should be charged even though I never stayed there. Called the hotel manager who just laughed and told me this happens all the time. (I supposed he gets his money in the end.)I guess I should have saved the smashed cockroach instead of taking it to the front desk. Called Wyndham several times—customer service is in a call center in South Asia—but all I get is a boilerplate email saying that the Super8 is a licensee and Wyndham has nothing to do with it.Making a formal request for resolution since I was promised that I would not be charged and received a printout to that effect and then the hotel reneged on that.
Unhappy CCLyft
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Never ever stay in Dusseldorf Wyndham Garden
I check in to the hotel and I'm in chock the charge €300 per night ! the room is worn out and smells of very cheap perfume, the heat was not turned on, seems moldy. They swindle their guests it's not worth more than €90 and I wouldn't even give this room to my dog.
Kristian Vangsgaard
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Formal Complaint Regarding Wedding Reception Experience – Request for Resolution
My husband and I reserved the ballroom at Wyndham Nicollet Hotel and Resort in Burnsville Mn for our wedding ceremony and reception on July 19,2025. Everything was going fine until many of our out of town guests complained to the front desk staff about their rooms not being ready at the 3pm check-in time. They had to keep checking with the front desk to see when their rooms would be available. They were later told at 4pm so they had to wait until then or minutes later. They either spoke to Tessa or Jessica Robinette(the coordinator). Jessica was very helpful and accommodating with this matter but Tessa was very rude and even discriminatory. Other staff were rude as well but unfortunately I didn’t get a name. Some guests were charged for others rooms. I informed them to ask for Jessica at the front desk. My friend stated that when her room became available, she had difficulty with her key card. She spoke to Tessa about this and is response Tessa told my friend “you must’ve never booked at a hotel before!” My mother in law, sister and daughter who all had separate rooms asked for clean towels which they never received. At our meal tasting appointment my husband and I described how we wanted our steaks cooked.(Bride-well done, Groom medium well. There was no discussion about our guests steaks. During the time dinner was served (steak, mashed potatoes and carrots; salad and bread) many guests were served raw steak. Amongst our guests were professional and celebrity chefs who helped confirm the uncooked meat. The majority of our guests began complaining to us about their food. What was supposed to be the happiest day of both our lives, a day we can’t get back, turned out to be one of the worst days ever! Many guests started to either leave or order food from the Steak and Ale restaurant next door because they were hungry. When guests asked the servers to please recook their steaks and reheat their food, one of the servers name Juan began to get annoyed because of so many complaints. Jessica came to assist and started grabbing plates to take to the kitchen but the plates weren’t returned to the original owner as there was no way of knowing whose plate belonged to who. Because of the chaos guests were hungry and asked for more bread which Juan told them no. Juan told another guest that my husband told the cooks to make the steaks medium rare which was untrue. Due to the total nightmare, my husband and I were very disappointed to how this turned out. We spent over $4000 for just food alone. We were to have the ballroom clear by 7pm but because of the chaos Jessica told me that it was okay just to make sure I had the room cleaned by the following Tuesday because there was no other events scheduled in between that time. The emotional stress from this was so overwhelming to the point we weren’t able to go on a honeymoon. Maybe days later I reached out to the cooperate office in hopes of possibly getting a refund. I received an response email from a hotel person attempting to justify the poor customer service and unprofessional. In this email they admitted to my guests walking over to the restaurant to order food because of the issue with their food which confirmed that there was an apparent issue with our dinners. I’m not sure who sent this email from the hotel but the way we were treated was unbelievable. Still to this day 11/17/25 there is no resolution. I contact the hotel asking to speak to the general manager Cody. Tessa answered. She placed me on hold for quite a while and was then told Cody was busy and he’d call me back but I never received a call. Overall, it’s a nice hotel just terrible ungodly staff. Thank you for a horrible experience! Oh and I do have copies of the email, statements from guests and pictures and video of the food. We would like a full or substantial refund for the food/catering charges and a written apology. We believe this request is reasonable considering the documented failures and the significant disruption to our wedding day. Your hotel itself is beautiful, but the conduct, lack of professionalism, and mishandling by several staff members created a deeply hurtful and unacceptable experience. We hope Wyndham will take this complaint seriously and work with us toward a fair resolution.We look forward to a timely response.
Ms.Febbie Jaromnes
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NOISY, DIRTY, UNSAFE.
Wyndham Resorts and hotels promote themselves as being a luxury brand, but there is no consistent quality. I stayed in a Wyndham “Deluxe” Hotel & Spa that was far below standard:• dirty floors (and I mean black)• stained, collapsed mattresses• sheets that don’t cover the mattress protector which dozens of guests have slept on• rooms so noisy the Decibel rating is double the recommended level• room and facilities descriptions utterly misleading• longs queues to enter school-dinner style canteens where food is kept at below safe temperatures in cavernous halls where it is impossible to hold a conversation due to the noise (and guests fined €15 per PLATE if they take food out).• Insufficient lift capacity – 2 lifts for floors 6 and 7• intermittent and slow Wi-Fi – far from the “Free High-Speed Internet” offered.• insufficient ironing facilities (one iron next to chaotic reception in a 7-floor 2,000 bed hotel (!)Not what is expected of Wyndham’s ”trusted hotel brands”. Trusted by whom? The one I stayed in was billed as a ”Sophisticated all-inclusive hotel”; clearly they don’t know the meaning of the word “sophisticated”. It was a zoo.No matter how they advertise, the hotel is a franchise. When I complained at the hotel and got nowhere, I contacted Wyndham Hotels and Resorts and after I had been home a week was told "The best resolution would be achieved by direct communication between the property management, ------ and yourself." In other words, they know the hotel hasn’t done anything, they know you are no longer there in person, and they wash their hands of one of their own hotels using the excuse of it being a franchise. If they cared about their reputation, they would ACT so that franchisees don’t bring the brand itself into disrepute. Clearly they don’t care about their reputation which is why their Trustpilot rating is only one star; doubtless it would be lower if we were able to give people zero stars.I will never stay at a Wyndham Hotel again—DO SO AT YOUR PERIL.
Ms James
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Heartfelt Thanks to Jen- Serious Concerns with another
Heartfelt Thanks to Jen, but Deep Concern About Another Staff Member’s ConductDuring a recent medical emergency while staying at the Wingate by Wyndham in Ellicottville, my husband called the front desk in a panic because he knew something was terribly wrong and could not reach me in my room. I want to express my heartfelt gratitude to Jen, one of the front desk staff members, who answered his call with kindness, empathy, and professionalism. Her compassion and calm demeanor during that terrifying time made a tremendous difference and brought much-needed reassurance in a life-threatening situation.Unfortunately, his experience with another staff member, Tanya, was the exact opposite. When my husband explained that I might be having a medical emergency, Tanya appeared irritated, dismissive, and indifferent. She complained that I wasn’t answering the door or phone, without recognizing that I was physically unable to respond due to the severity of my condition. Her lack of empathy, urgency, and basic human concern could have had devastating consequences.After my hospital stay, when my husband returned to the hotel to retrieve our vehicle, he went inside to personally thank Jen. She was gone for the day, but Tanya was working. When he shared his disappointment and explained the seriousness of the situation, Tanya again responded with disrespect, deflection, and disdain. This continued lack of compassion and accountability was deeply troubling.Such behavior demonstrates a concerning absence of human decency and professionalism—especially in a role that involves daily interaction with guests who may be in distress or need assistance. I sincerely hope hotel management addresses this issue and provides proper training to ensure that every staff member understands the importance of empathy, respect, and responsiveness in emergencies.
Lynn M. Stock. MS, MHC
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I stayed at Margaritaville Inn Pigeon…
I stayed at Margaritaville Inn Pigeon Forge nice hotel n all but went to go do the presentation n was present then they was talkn about that they needed proff of income never heard of such a thing n they said I didn't make over 60,00 which was sum bs mess plus I have to now give four fifty after staying hotel n not attending time share presentation n I even used what was left on my credit card I got approved for that saved to use for another trip I had booked over a year or two ago I went to two months ago through another company n went through this with same company I'm dealing with now back in 2023 in Myrtle Beach n had to spend more money they took out of one of my checks n i wasn't happy even told them that what happened before m even cut me a discount deal because eif my situation never again will I book nothing through a timeshare with Wyndham it was another horrible experience n I'll just say n a hotel next time n want be n Pigeon aForge it will be n Gatlingburg n I'm not going for the third try nope n no ingot screwed over again I added up spent like almost six hundred to seven hundred bucks on this latest trip included on staying n hotel room through my buddies military discount to stay in night in Gatlingburg,TN after staying j one I booked through Wyndham hotels n resorts I'll never stay through a timeshare through them nope n nope again they lied n the guy at front desk at welcome center was a complete jerk horrible customer care service I had to walk out before I did sum stupid but folks don't go through them go through someone else n next time I'm using my other employee discount instead or just get a normal hotel through my discount n not upgrade with Wyndham worse mistake I made money hard earned money I worked for n saved down the drain uggh😤😡😠! N I'll either use Expedia,orbitz,or booking .com last but not least my other employee hotel discounted rates instead.
Cory Bradford
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Wyndham Rewards is over-hyped
Wyndham Rewards says I've earned enough points for up to 6 nights. We've tried a couple of their lowest 7,500 pt hotels. They are run-down places we won't try again even for a night's sleep on a road trip. Every time we want to vacation anywhere for a few nights it's 30,000 pts per night. So I've really only earned enough for 1.5 nights! My cash back on a different card would pay for 1.5 nights so I'm not gaining anything using the Wyndham Reward card even counting the 4% discount when you have no points.
Henry
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The worst hotel you can stay
The worst hotel you can stay, a Motel is better. Bloody sheets and comforter. Smelly and moldy room. Roaches at breakfast area. They have air purifiers in the room trying to cover odors. Their excise is that they are just reopening from hurricane but nothing is said on the reservation page. Filled a complaint with Wyndham and because they are owner operator and could do whatever they want…Bottom line don’t stay in that piggy pen….
Rafael
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It seemed like a great deal at the…
It seemed like a great deal at the time. Unfortunately the person I spoke to "Outsourced" gave me the wrong information. No it doesn't work at all Wyndham LaQuinta hotels, it works at very few, I have 2 choices that I would consider and both DO NOT accepts pets. So I basically lost my money. Funny I got a call this morning from their corporate office informing me that I have until 12/31/25 to use the package as their filling up fast. I wasn't offered any explanation as to why I was not informed properly, no refund offered, no discount at a Wyndham/LaQuinta that allows pets, NOTHING! I have always stayed at a LaQuinta because I travel with my 2 little dogs. If you stay at a Wyndham/LaQuinta and receive a call offering a package, my advice is to hang up and don't answer when they call back. it will save you several hundreds of dollars, it is not some great deal you might think it is, plus the hidden costs and restrictions that come with it! I wish I could give them negative stars, 1 star is too generous....
Shutterly Perfect Photos
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Days Inn of Tyler allowed a party in the parking lot in front of my room.
I have never been at a hotel that allowed a construction company with a large number of rooms to have a party that was so loud that I had to check out and drive home so that me and my wife could get some rest.They did not offer to do anything to make it right. We had booked for two days, and we didn't even stay the full first day. They are sticking to their non-refundable room policy which means that we are out $174 for two days. They didn't even agree to return half the amount. There should be minimal requirements for a business to be able to get the money even for non-refundable rooms.Days Inn / Wyndham has basically stolen $174 from us. Use this company at your own risk. I will be printing the name of all of Wyndham's holdings for my own personal avoidance. At the least, I will be avoiding the following locations: Days Inn, Baymont, Ramada Inn, La Quinta Inn, Travel Lodge, and of course Wyndham. I will be more likely to look on AirBNB as well. Expedia said that in such situations that lodging usually refunds the money and provides some money or some other concessions to make up for the inconvenience. My wife has Stage 4 chronic kidney disease, and the lack of sleep doesn't help her condition.I have also deleted the Wyndham Rewards and the Expedia apps from my phone.STAY AT YOUR OWN RISK.I can't give the response to the owner that I would like to give because Trustpilot will not allow it.Here is the response from the owner:Response from the owner a day agoI deeply regret learning about the unsatisfactory experience you encountered during your stay. Please accept our heartfelt apologies, as this situation is truly unfortunate. I completely empathize with your feelings of disappointment and frustration regarding the various issues you've highlighted. We are committed to thoroughly investigating the matter and taking necessary steps to prevent any recurrence. I want to assure you that the problems you faced do not align with the level of hospitality we aim to provide. Your feedback will be carefully reviewed with our team, and we will work diligently to implement effective solutions to ensure our guests are well-served and content. We hope you can find it in your heart to consider us again in the future. We would greatly appreciate the opportunity to amend your impression of our property and provide you with the excellent experience you deserve.
Maurice Peugh
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Wyndham Rewards is not concerned about their memberd
July 22, 2025 I have been a rewards member since Wyndham acquired the property on 400 Arch St in Philadelphia from Holiday Inn. I have been very loyal to this property and workers since 2007. I was recently a guest there in Oct 2024. Unfortunately I have recently had problems booking a room there. I am on ssd and my husband is on ss. We are on a limited budget which only allows travel 1-2 times a year. I use rewards points and reduced rates.i am only able to come down in July/Aug and Oct.After checking rates I decided to come down 9/2-8 from CT. I booked train travel and a tour. I have memberships to several museums. I booked a room at Wyndham on 400 Arch Street, where I like the location, workers and convenience. I recieved a text with the confirmation number. 80399EE180569. I contacted the hotel manager for some special requests as there were some problems last year. He told me he didn't see a reservation in their system. I called rewards 7/22/2025 at 7pm. The representative said there wasn't anything in their system . When I asked about text I was told it was a "glitch in the system ". I went in and rebooked the room and took a screen shot of the Confirmation on the page. I had a meeting to attend until 8:30pm. I sent the screen shot to the hotel manager. called rewards again around 8:30pm. Nobody could explain the text and lack of an email confirmation for the original or sec reservation!I called rewards looking for an explanation and the email. He verified my email. He insisted he sent it. We did not receive it. Iexplained situation and that vm at hotel says to Consult email confirmation we haven't received. Representative said he sent it 4xs. He was more concerned about this than what happened. He put me on hold 3xs. I told him I was concerned I'd have no reservations in Sept. He insisted "that won't happen!"I didn't have access to original number/text at that time. I was doing errands and didn't have my phone.He said that i had to ask hotel manager. Unfortunately he wouldn't be in until 7/23. I asked to talk to his supervisor or manager which he was reluctant to do saying again he sent the mail! I hung up after 37 minutes!I checked status several times. No email!I now have spend $205 on train fare. I also spent money on a walking tour. I am very upset . He said he sent it a "couple of times" via different networks! I called the hotel directly. Guest services asked if I would mind being placed on a "brief" hold. I was on hold with no reply for 20 minutes! I have never had a problem booking online before! Emails via the site are not usually replied to. He actually asked me if I was positive I booked THIS hotel!I use this hotel exclusively when I go there! Am I supposed to wander around city at 8pm looking for a room or pay $200/nite? I find this very frustrating and upsetting. I am scrambling to find a hotel with similar pricing. If not I will have cancel whole trip! I don't feel I should have to do this! So far i have had no luck.2 hotels are either out of way or rooms not available. Plus I have a hard time comprehending why this happened. I don't appreciate being treated like this and the lack of customer service! I am stuck now. I am angry frustrated and concerned. I'd appreciate if these agents were actually a help and this was looked into!
Leslie Ann Landry
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Avoid Wyndham if you don't want bugs in your room
I stayed in a Wyndham Hotel during a very busy event and found a bug infestation in my room. I complained and was shown another room on another floor with the same bug problem so I left the hotel. I never slept there. They are refusing to give me all of my money back (according to them 50% is reasonable). I have been reaching out to Wyndham for days and have not received anyone with any authority to issue a refund to call me back. I will never stay in another Wyndham Hotel. DO NOT TRUST THIS CHAIN. Not only do they not stand up to the hotel for guest complaints but if they are willing to have this disgusting dive I accidentally booked be one of their hotels their name cannot be trusted to indicate any kind of standard. I will never stay at a Wyndham again.
Alicia
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AVOID this compny
AVOID this compny. hey robo phone me twice a day from a hidden phone number. They refuse to stop calling me. Very BAD comoany.
Kenneth Bolt
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Slumming at the La Quinta Hotel in Redding CA
At the La Quinta Hotel in Redding CA, the front desk staff and breakfast serving staff were magnificent, given the horrible circumstances. How they can operate at all in the grotesquely understaffed environment of the slum that is this disgusting excuse for a hotel is beyond me. It took a change of three rooms to find one that was relatively clean, didn't have urine on the bathroom floor, and a working air conditioner, although the unit we had was literally coming apart, exposing wiring and the interior of the unit. Water stains on the ceiling, old raggedy stained carpeting, the grinding noise of neighboring a/c units all night long, one poor overworked employee desperately trying to keep breakfast items (as sorry and deficient as they were) stocked, broken juice dispensers - just some of the delights of staying in this decaying, decrepit, filthy almost un-staffed hovel! Apparently, most of the staff had just resigned after a new owner cancelled all their benefits.
Snooze Kitty
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Worst Hotel Experience EVER!
I recently checked into a Beaumont Wyndham resort hotel in Panama City Beach Florida, one of the reasons I chose this hotel was because it was a Wyndham and it had breakfast I love breakfast, in the morning I went to get breakfast, and there was practically nothing everything was out of order no coffee, no juice no milk not even water all there was in this refrigerator was two bagels and two breakfast burritos which I put on a plate and started to carry through the lobby back to my room. I was approached by someone who I don’t even know who it was. They weren’t dressed in any kind of Wyndom clothes or anything so I don’t know who it was told me that I was taking too much food and that’s when I lost it. we then were in a verbal altercation for about five minutes as to why I was taking too much food. I still didn’t know who the guy was. Then he tells me he works here and tells me that he’s used to people taking too much food that’s why there’s nothing out there like literally nothing, I felt verbally attacked and this is the worst hotel experience I ever had and I’m still freaking hungry and so is my wife I will believe in other reviews on other sites as well so hopefully they do something about this. It’s ridiculous. I shouldn’t have to deal with that in the morning especially from someone I don’t know and when I’m not in the wrong, horrible, horrible hotel and I have pictures I wish I could put them on here.
Chris Senzig
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Wyndham Hawthorne, Bloomington, Illinois
Wyndham, Hawthorne, Bloomington, Illinois… Absolutely dreadful… dirty. Vinyl floors. Terribly dirty. No carpeting. Blood stains on pillows. Linen not clean. No hand soap in the bathroom. Stove dirty.refrigerator remnants left from previous tenants.
DJens
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Review to warn other travellers…
This review is to warn other travellers of the despicable actions of the Travelodge Toronto East and Wyndham.I showed up for a reservation that Wyndham had sent me a confirmation email for THE DAY BEFORE my check in, only to be advised upon arrival that the entire hotel was temporarily closed. I was then stranded in a suburb of Toronto, with no assistance because “customer service was closed”, with a very important immigration meeting at 8am the next morning. To say this was traumatic is an understatement. Any hotel’s basic function is to provide the reservation contracted for as a guest.I am astounded that I even had to deal with this issue past the date of the reservation; when a hotel is oversold (here, even worse, appallingly accepted a reservation at a hotel that wasn’t even open), the guest is to be “walked”, this is a very standard and familiar procedure for any competently run hotel (again here, appallingly no one at the hotel nor Wyndham was competent enough to even “walk” me).I’ve now spent months dealing with this hotel and Wyndham on an issue that is less than CAD300 in value. I’ve been offered “Wyndham points” as “compensation”, which is of zero value to me when obviously I will never attempt to stay at a Wyndham hotel ever again. At this point, my only option is to pursue a small claim against the owner of this hotel 2179596 ONTARIO INC. and WYNDHAM HOTELS & RESORTS CANADA INC. - Wyndham clearly prefers guest litigation over actual guest service.
Jade Lee Hamilton
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Company offered me enough points for a…
Company offered me enough points for a free rewards night if I stayed two nights. It so happened that I needed to be away from home, as my home was under repair, so I booked into one of their local hotels. Then after I checked out, I ended up needing another night away from home so I booked into the same hotel for another night. Later I noticed they didn't give me the reward. When I asked why, they said it was because it was two consecutive nights in the same hotel, and they only count that as "one stay." I guess it's my fault for not reading the fine print, but I feel like they didn't honor the spirit of their offer. They wouldn't budge on it - no flexibility at all. That doesn't bode well for dealing with this chain overall, so I'd rather stay and collect my points elsewhere.
Keith
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Cite this page
According to TrustPlane, Wyndham Hotels & Resorts has a 1.0/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/microtelinn-com