great customer service
great customer service, easy to deal with, all my needs were met im very happy with the experience.
Paul Diaz
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Monarch Transport Group Inc
2.738 reviews
Last reviewed: Feb 27, 2026Do you agree with Monarch Transport Group Inc's TrustScore? Voice your opinion today and hear what 38 customers have already said.
monarchtg.comMember since Mar 2026
Monarch Transport Group Inc is an online company. Based on 38 reviews on TrustPlane, it has an average rating of 2.7 out of 5 stars. Last reviewed February 27, 2026.
Customer Reviews
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38 reviews
I would use them again
I had a very pleasant experience with them. They were not expensive as I thought it was gonna be they delivered when they said I would use them again and I did recommend them to a friend.
Joannie
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I read a couple of these reviews and I…
I read a couple of these reviews and I will just say we had the best experience ever. First time transporting ever they made it smooth. The quote was perfect. Did not vary a penny and they were in constant contact with plenty of emails.Our driver was courteous he took pictures. I took pictures of him lol, cause you know, I thought it was a scam. I’m not a very trusting person expected the car to be dismantled and returned, but was still going for it.That’s just me! 🤣Made our move from Texas to California smooth and would definitely use them again!
Christine Lacey
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Would not use again!
First Driver was no show had to reach out Monarch multiple times to get a replacement. When they did find another driver the price went up drastically from what I was originally quoted asked Monarch to cover they difference and they said no it was the policy that it could go up even though it was outside of the 5 days. Once the car got delivered it was scratched on 1 side reached out to Monarch 2 times and asked what they were going to do to cover the repair and got no response. Car was only transported 90 miles could not imagine what it would be like to move something across the US. Would not use again and would not suggest anybody to use Monarch.
Chris
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Dishonest, Discourteous, Disingenuous
They "locked in" a price of $830 for transporting my vehicle from California to Texas, in two payments. The advertisement said "Insured, no extra fees." The initial charge was $200 at the time of dispatching the driver, and the second charge for the remainder would happen after the service had been completed. I was now awaiting a dispatch to pick up the vehicle. Three days went by until they found someone to take the vehicle. No one had yet been dispatched. They had already charged my account prior to dispatching a driver, and denied doing so. I was adamant that the transaction had already processed, but they still denied it. After my third insistence, they said "oh, we did try to charge it but it says "processing." They wanted to charge the card again, this time for $250 instead of the agreed upon $200. The total for the transaction had gone from $830 to $1030, and when I pressed about why fees had been tacked on--I got no reasonable answer. "The path they have to drive between the destinations isn't a normal route." I decided that I didn't want them dispatching anyone to transport my vehicle, and despite no services rendered--they took a $150 charge from my account as a cancellation fee. When I raised the issue and how their behavior is in violation of the consumer protection act, they ignored me.
Jesse
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We Had A Lovely Experience
I gotta say, I freaked out a bit after reading some reviews (after sending in my contract) but we had a stellar experience using Monarch. They kept in touch with calls, emails, and texts— found an amazing transport guy, and my car was delivered within 24 hours of them securing a transporter.My quote went up maybe $40ish dollars— a menial amount to me, and it turned out it was in an enclosed trailer, so that’s totally worth an increase to me.If you’re flexible on your timeline and understand that your quote might go up a little, then you will be AOK (at least from my personal experience). Would totally use them again, and appreciate the help and communication Monarch provided!
Jess Gould
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Worst experience with a shipping…
Worst experience with a shipping company I’ve ever had. The customer service is horrible. They don’t call back. The companies that they contract with don’t communicate. As of this date, my vehicles have not left the state even tho they were picked up 2-3 days ago. I will arrive to my destination tomorrow 2/21/26 and have Monie when my 4 vehicles will be delivered because I can’t get ahold of anyone at monarch
Robert Fry
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Easy process from start to finish in…
Easy process from start to finish in booking. The transport was assigned quickly and efficiency carried out. Driver was professionals and friendly. Would definitely use this service again when needed.
Melvin Carter
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They are a bait and switch company
They are a bait and switch company; they give you a low ball rate, do not provide a timely pick up date and then charge you a cancellation fee
Craig Parker
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Horrible
Everything went wrong from price being increased, to car falling off ramps, delayed in delivery for over 5 days, when contacted they kept referring me to the carrier instead of reaching out and handling issues. Then owner of carrier company stated not to bother him, driver kept providing eta on delivery date 10 am the guaranteed 5:30pm currently almost 8pm and vehicle has not arrived.
Gleen Thomas
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What a joke
Everything seemed positive until day 2 of the “transport within 1-3 days” when I contacted them to see if the bike would be picked up by the next day and I got “they are working on it now”. Then “I’m going to have a dispatch team member reach out with an update”. Day 3, “Hi Becca, just wanted to update you. We're looking for a driver, I will keep you updated”. When I reminded him the bike was to be picked up that day I was told they were working on it. Then I get a call saying they found someone but the price nearly doubled. Originally they texted me saying, “ Hi Becca, shipping your 2026 Harley Davidson Road glide to Redding, CA is just $349.00—no extra fees & insured! Monarch Transport makes it easy. Call/text this phone number. Any specific instructions?”. When I reminded him of that he literally told me I should have read the fine print. After being told transport would call me by a specific time a few times, I got the number from Monarch and called, they said Monarch canceled on them. Call back and he says they didn’t. They finally got me a transporter for the next day, day 4 of 1-3 days! I sent N email asking if I would be reimbursed the amount they charge if a customer reschedules since they were a day late, no response. After being assured it would be “$349-no extra fees”, I ended up paying $530. The only positive experience was the actual transporter was cool.
Rebecca Long
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Bait and switch.
Monarch advertised as a trucking company that transported ATV. They are actually a broker who just looks for a company that has a load coming my way. That took over a month. The truck they found was a car hauler. I was shipping a golf cart which is narrower than wheelbase than a car. It took three hours to load it and another two to unload it. Luckily it didn’t get damaged. Lastly they quoted me $895. When they found a driver the cost went up to $1,400. Obviously I wouldn’t recommend them. PS The driver, Nokoli, of the company they contacted with was great.
James Warnken
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Not picked up.
Received email for scheduled pickup on Wednesday Feb 3. Still not picked up Feb 4 (4:30 pm) up without an email, text or phone call.Frustrating. Sad business with the technology in 2026!Gary Holcomb
Gary Holcomb
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Terrific job!
Terrific job!! Sabrina the scheduler was excellent, made the process easy and kept me informed every step of the way until my bike was delivered even through the worst winter storm in a very long time. The driver clearly took great care to make sure that my bike would be protected and undamaged through the shipment. I read a couple of reviews that were very critical but some people are impossible to please. My experience was flawless. I would not hesitate to use Monarch again and highly recommend them.
Alan R.
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Easy and affordable
Easy and affordable. Driver was extremely nice.
Frank
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Worst experience
Worst experience. DO NOT HIRE. Took my deposit but never scheduled to pickup car in 10 days.
Joshua Young
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Absolutely the worst service I have…
Absolutely the worst service I have ever experienced.
Erik Layton
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There was a mistake on the type of…
There was a mistake on the type of driver sent to get my rv. Just be sure you clarify all details of your rv with your driver before the pick-up. Once the issue was discovered, it was fixed promtly. Still a pain and it did take a few extra days.
Virginia Hurst
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I had a very frustrating experience…
I had a very frustrating experience with Monarch Transport. I was told they would have a carrier booked within 5 days. After those 5 days passed with no update, I had to call twice to get information.The first call resulted in no follow-up. After my second call I was told that a carrier was “available,” but only at double the price of the original quote.If the original quote isn’t realistic, that should be communicated upfront. Waiting past the promised timeline, requiring multiple follow-ups, and then presenting a price that’s twice as high feels misleading and unprofessional.I would not recommend Monarch Transport based on this experience.
Alex Varricchio
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AVOID LIKE THE PLAGUE
Monarch outsourced the job to EOY Transportation. to transport my vintage motorcycle from Kansas to Georgia. Upon it arrive we noticed paint damage and promptly reported it. To this date, more than 6 months later no one from Monarch or EOY has even responded to the claim or our multiple emails and phone calls. These companies take before and after pictures and the evidence is clear as day. Looking like this will be going to small claims to collect monies needed to make my motorcycle whole again.
T. Hanson
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According to TrustPlane, Monarch Transport Group Inc has a 2.7/5 rating based on 38 verified reviews as of April 2026. Source: trustplane.app/company/monarchtg-com