I love using this company
I love using this company! They are quick to answer questions, I am heard when I have issues and the quality of medication is great!
Melissa Smith
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MyStart Health
3.950 reviews
Last reviewed: Feb 27, 2026Do you agree with MyStart Health 's TrustScore? Voice your opinion today and hear what 268 customers have already said.
www.mystarthealth.comMember since Mar 2026
MyStart Health is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 3.9 out of 5 stars. Last reviewed February 27, 2026.
Customer Reviews
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50 reviews
Tyrese was patient with the sleep deprived.
They Tyrese was great. I had called to cancel and was frustrated at there responce to questions. Reality is I am too old. Young Tyrese used his wonderful tech savvy skills of shortcuts and neck probably bent for perfect biometrics. He was great. I was not.
Michelle Milne
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Superior Customer Support
Tyrese called me to respond to my email. He helped me reconnect to patient portal, change my delivery set up and answered all my questions about dosing changes. A pleasure to work with.
Peggles Z
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Tyrese was amazing very supportive!
Tyrese was amazing very supportive!
S Dee
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Mia is a great customer service…
Mia is a great customer service employee and very professional. You are lucky to have her. She was able to pull up my record with my stating my name only once. She was able to come up with a solution for my order and was extremely proficient in getting things resolved quickly and left me feeling very satisfied with her solution and knowledge.
Merrell Magelli
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Tyrese was extremely helpful!
I spoke to Tyrese on the customer service line and he was great! Very helpful and answered all my questions and concerns!
Truc Strickland
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Beginning with the first person I…
Beginning with the first person I talked to, my experience has been smooth. I called today to ask to increase my dosage and Tyrese helped me. He said I would receive an email with a questionnaire to request that from my provider. I did receive the email as promised. My experience has been great ties MyStart Health.
Aimee Stubblefield
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I can honestly say that MyStart Health…
I can honestly say that MyStart Health exceeded all my expectations. The program works, but what makes it special is the people. Cortis, your encouragement and your guidance meant everything to me. I’ve lost 30 pounds and gained a whole new mindset. Thank you!
Miguel R
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Not great
*Update: Upon posting this review I was contacted by a woman by the name of Empress. I was offered a 50% refund and my medication was shipped overnight. I do appreciate the efforts made to correct the situation and the prompt arrival of the medication. It is disappointing however that it took posting a public review to get a resolution beyond having to wait another week while still paying full price. I have ultimately decided to take my business elsewhere.*This continues to get more ridiculous by the day. To start, everything is done via their website which is barely functional. All of their customer service is done via a nameless “live” chat that is as barebones as it gets… I’m talking tech from the 1990’s. Sometimes you get a response within an hour, sometimes within a day, and other times not at all. The only time I was given a phone number was to handle a billing issue, which was clearly somebody’s cell phone. The order tracker simply does not work, my first shipment took almost two weeks to arrive and even now still shows as being at the pharmacy, even though I received it a month ago. My second shipment has yet to arrive even though they took my money 13 days ago. No update, no notifications, nothing. The tracker has said “sent to pharmacy” since the 8th and now after reaching out I see a notification pop up today saying it has just now been sent to the pharmacy. If not for the fact that I did receive my first shipment I would honestly at this point believe I had been scammed. Go elsewhere or you will regret it, I will certainly be dropping this company as soon as I receive my medication or a refund. There is something fishy going on here, this is not a reputable company. Update: I have now received a response claiming that the delay was because they had to switch pharmacies and that it will be another WEEK for my medication to arrive. I’m more nervous now because I have seen reviews from BEFORE I placed this order claiming that they were told the same thing. Not to mention that even if this is true they chose to leave their customers in the dark with no warning or update that this was happening.
Adam Hoyt
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Unhappy with customer support
My first three months were good. When I received my next three months, I actually received 2 months supply instead of 3. I have taken 2 shots from the first vial and I have enough for one more shot and I am not taking the amount I was prescribed. My weight has stalled. I reached out multiple times to customer service. I sent them pictures of the vials I received and I have not heard any resolution to my issues. I would like to get some money back so I can go someplace else for medication.
Cindy Cwynar
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The jury is still out
Ok, my original review was 1 star. I did receive a call from Curtis who promised my credit card will not be charged. Of course time will tell. I have already alerted my credit card co. I was asked to remove my review, so I came back on the website to edit my review... but miraculously my review has disappeared without any action on my part. Isn't that convenient and questionable. I will say they are very responsive to bad reviews. Please don't disappoint with promise to refund the charge and no further charges will be on my account. I'm still a bit concerned they have my credit info. I also have a pharmacy trying to collect a past due bill... WHAT? If this becomes a headache, I'll be adding more bad reviews. Fingers crossed this mess has ended.
Deb Pierce
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Tirzepatide not working
I had some issues with my order being delayed, customer service reached out after I left a review, gave me a percentage of refund for the inconvenience. Still waiting however have been assured it will be delivered by next week.— Update- I am now on my third week and I have not seen any results, in fact I have gained despite changing my eating habits and eating healthier. I went on glp winner the website and read some reviews about greenwich RX which is the pharmacy providing the tirzepatide. They all were in agreeance that the pharmacy is not adding much of tirzepatide and that it is mostly Vit B12 which makes sense considering the color is very pink/ red and I have felt no effects of appetite suppression what so ever. I fear I made a mistake choosing this company, after using my hard earned money and I am very disappointed in these results. Update- They refunded me a percentage for the inconvenience and will follow up in a few weeks to check in and see if I have noticed any effects/progress.
Arieana Romero
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Refunded
I tried hard to screen this company and still got burned. They tried three times to charge my card from different company names. (Not My Start Health). Before ordering, I spoke with a salesperson. I told him that I needed Tirzepatide without the additives, (Glycine, B12, etc.) and he assured me that was the case. So I placed the order for three months. I received an email with my prescription showing ONLY Tirzepatide, but when I received the package, it what Tirzepatide mixed with B12. And on top of that I received HALF of what I ordered. They RX was for 12.5mg weekly for 12 weeks. That equals 150 mg. They sent 90mg. I emailed them. Called them multiple times. Each time I was told I would get a call from the supervisor ("Empress"). I never got a call. back. I called the Pharmacist who sent the RX. He had a prescription from This company for Tirzepatide WITH B12. I showed him my RX WITHOUT B12 and he said I needed to be refunded from My Start Health. They refuse to refund or replace the product. The lady said they would give me back half, but it never happened and no confirmation. This is fraud, plain and simple. NOWHERE in their advertising do they tell you that they are putting in additives. I had to block my bank to prevent them from further charges. I received a call from a Manager of My Start Health and he apologized for the situation. He has offered to refund my money. Thank you
Randy Shepherd
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I previously submitted quite a scathing…
I previously submitted quite a scathing review, to which MyStart's CEO personally responded. He was fantastic and did everything he could to reverse the negative experience I had. I very much appreciate his attention to my concerns, and believe him when he said everything is in the process of being made right. I wish all companies were so responsive to negative reviews.
Sherry Lawrence
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I just started program and had a ruff…
I just started program and had a ruff start. The customer support team was helpful and they were able address my issue of not being able to ship on time. These are front line staff that seem to really care and want to help.I am continuing with the program and would recomendthem to others. If you have question you should call no matter how many calls it takes.ed Mcfadyen
Ed McFadyen
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Update of my previous review
Update of my previous review. I have been on the medication from My Start. I have lost 1 pounds. My blood sugars are really the only change I noted. They have been in normal to low range. I can say the owner "Matt"of the company went out of way to try and help with my weight loss. Switched from sublingual medication to injection. Refunded all my money for the first month. I paid for the second month but I again lost no weight. I used again for another month, no change.I will give 5 stars for customer service but I would give 2 star for the product for me. 5 stars for Matt trying to help with his product and trying to help me; he did give me all my money back completely; which I completely appreciate.
Karen Megna
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Akeelah was very helpful and…
Akeelah was very helpful and professional. She was able to guide through the needed steps to clear up the problem
Carlos Valdivia
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Tyrese was great and polite.
Tyrese was great and polite.
Karen Marrow
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Jena a real pro
Jena a real pro, answers all questions, thanks for the help
Ron
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Tyrese was great and helped fix my…
Tyrese was great and helped fix my issue.
Michelle Church
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Cite this page
According to TrustPlane, MyStart Health has a 3.9/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/mystarthealth-com