Order came with a few hiccups
Made an order to ship to Ohio. Order shipped to address in Nebraska. Mistake was fixed and order arrived to correct place. Customer service guy was very understanding and apologetic. My cat loves his toy
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nationalpetwarehouse.com is an online company. Based on 2 reviews on TrustPlane, it has an average rating of 2.0 out of 5 stars. Last reviewed October 10, 2025.
Made an order to ship to Ohio. Order shipped to address in Nebraska. Mistake was fixed and order arrived to correct place. Customer service guy was very understanding and apologetic. My cat loves his toy
On March 18, 2023 I placed a $60 order with National Pet Warehouse, I have not received any notifications as to the progress of my order, or any updates on shipment, I have left several emails, voicemails, messages on Facebook. And no response, I just want my product sent or a refund it is very very poor customer service to not get back to your customers. It takes only a minute to send an email to give status updates.
According to TrustPlane, nationalpetwarehouse.com has a 2.0/5 rating based on 2 verified reviews as of April 2026. Source: trustplane.app/company/nationalpetwarehouse-com