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NewSelf is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 3.8 out of 5 stars. Last reviewed February 28, 2026.
I am so happy I found NewSelf! I did a LOT of research to find the best company to get Zepbound from after my insurance stopped covering it. NewSelf is easy, quick, safe, and effective at a really competitive price point. This is by far the best online source for GLP-1's. Highly recommend.
Extremely poor, unresponsive customer service. Sent the wrong dosage, called to say they would make it right but never sent the corrected dosage, stopped responding to messages, and emails are now "undeliverable."
Great works just like it should
Delighted with the cost of the medication, which came with syringes and alcohol swabs. Communication has been minimal, and it took a good bit of navigating to find the dosage amount, which in my opinion should have it's own dedicated tab, rather than be buried in the order area under the medication ordered through a link. All in all it's been a favorable experience.
Very easy process - step by step instructions along with a very easy way to track your order.
I’ve had a very positive experience with Newself so far. The entire process was easy and straightforward — from the initial intake to getting approved. Approval was very fast, and my 3-month Tirzepatide dosage was shipped without any issues.The product itself has been excellent. I’ve already lost a significant amount of weight, and the results have been very encouraging. Based on my progress so far, I’m confident I’ll reach my weight-loss goal within just three months of use.Overall, Newself made the process simple, professional, and effective. I’m very happy with the results and would definitely recommend them to anyone considering this type of treatment.
I attempted to cancel this order and it forced me to fill out the medical history- which I entered in all note boxes to cancel and uploaded pictures of dogs (no DL, no exiting Rx). When I called because the "prescription had been approved by provider" they would not issue a full refund. If you're just looking for meds and no questions- this is the place to go.
I started the process with NewSelf (i.e. provided my credit card information) and began reviewing different types of medication. Prior to STEP 1 (FILLING OUT THE INITIAL APPLICATION), I consulted with my doctor and was advised that GLP-1s may conflict with my current medications and advised to not proceed. I went online to cancel payment (they don't tell you that you're signing up for a minimum of 3 months). I was told that I'd have feedback on the cancelation within 2 business days......7 days later I get a marketing text about $50 off, so I reply asking about my refund and requesting a call. A rep did call me the next day, but said that she could not cancel it and it had to be "reviewed". Following the review, and presumably only because I consulted a doctor who advised me to not proceed, I was told that they could refund my money but there was a $99 administrative fee for the doctor--I NEVER FILLED OUT THE MEDICAL FORM! THEREFORE, THERE WAS NO INFORMATION FOR ANY DOCTOR TO REVIEW! This is a 3rd party cash grab. While I don't fault them for being enterprising, I do fault them for both making me jump through hurdles over the course of 3 weeks and many communications to get a refund and for charging for a service that was not only never used, but never even applied for.....GOOD LUCK TO ANYONE WHO USES THIS SITE!
Bad company, doesn’t Pay employees, our Boss john threatens us if we complain about pay
They sent me the wrong dose and I didn’t realize it until I had been throwing up for 15 hours. The issue was switching from oral to shots. When I finally got the doctor to call back he acknowledged this. Good news: I now have an inexpensive supply of 3x what I thought I was getting. Bad news: I almost ended up in the ER and still feel terrible. I wish I had chosen a different site with more direct and accessible customer service. I’m angry and worried as I wait for this overdose to leave my system.
Good customer service
I researched verified pharmacies that also are BBB approved. Also evaluated cost and customer service, including the ability to personalize. Sign up was easy, and I appreciated prompt communication from the doctor. Received 1st shipment in 2 days with no issues. Tip: contact customer service and request a promo code for 1st order.
The process was easy. It was simple in the forms that I had to fill out the price was reasonable and fair. I received my meds quickly and I’ve been happy with the results in the first three weeks.
I recently posted a review here with the absolute truth of my awful experience with this company. Part of that review states that the company canceled my membership because they did not want to fulfill their promises to me to issue a refund and discount on my next order THEY OFFERED to me in writing through the customer support chat. Here is an excerpt of their response…“ To clarify a few important points:Memberships are never canceled to avoid issuing a valid refund. If a refund or discount was committed in writing and eligibility criteria were met, our billing team reviews and honors that.”New Self has still not honored their promises as I have not received anything from them. As I said, I have all of this in writing. I recommend you get your GLP-1 meds from any other provider. There are a lot of choices in this market, so why buy from a company with no credibility for customers. This company has the worst customer support I’ve ever encountered!
Very happy with Newself. Pricing & delivery time was great.
what’s very easy to use. Little confusing about next steps but indefinitely interested in using it again
I have been on semiglutide prior to switching to NewSelf. I was losing weight slowly. I switched companies because my provider changed. I have been on NewSelf for 3 weeks. My hunger is raging and I've gained weight. They started me on a slightly higher dose and I'm confused as to why this is happening. I have tried to log my information in the Metabolic Report but it does not save. There is no place to track my weight but on a separate site. I have messaged customer service countless times with no reply. Please do your research because I obviously did not research this enough. I also paid for a year up front to get the best price. I'm sooo sorry I did.
Everyone has been very helpful so far in my weight loss journey
I ordered on a Friday afternoon and received my package the next day, everything was wrapped in ice and packed neatly
Great customer service
According to TrustPlane, NewSelf has a 3.8/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/newself-com
