Good Customer Service
Kevin was very helpful looking up the part and offering assistance to upgrade to a new vs refurbished.
S Spencer
Was this helpful?
NEW TOWN SPARES
4.450 reviews
Last reviewed: Feb 27, 2026Do you agree with NEW TOWN SPARES's TrustScore? Voice your opinion today and hear what 205 customers have already said.
newtownspares.comMember since Mar 2026
NEW TOWN SPARES is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.4 out of 5 stars. Last reviewed February 27, 2026.
Customer Reviews
Write a ReviewFilter:
50 reviews
Excellent service
Excellent service. Personally reached out to ensure the order would align with expectations.
Demetri Orlando
Was this helpful?
A sincere thanks to Daniel Eriston for exceptional service
A sincere thanks to Daniel Eriston for his exceptional work, professionalism and patience on helping me resolve an RMA.Daniel’s dedication, skill, and attention to detail have truly set a high standard for your team. I was particularly impressed by how respectful Daniel has been through this ordeal of trying to resolve an RMA. I would like to express my sincere appreciation for Daniel’s exceptional customer Service. His professionalism, understanding, and genuine concern towards clients have not gone unnoticed, and I want to commend him for his efforts.Daniel positively represents your company’s values and plays a vital part in maintaining a high level of customer satisfaction. Daniel thank you very much for your exemplary service and for going the extra mile to ensure that customers’ needs are met with promptness and high quality.Daniel’s effort has greatly contributed to my satisfaction and loyalty and I’m truly appreciate it. I look forward to my continued interaction with Daniel and once again, I want to express my gratitude to Daniel for his exceptional service.Daren Edwards
Daren Edwards
Was this helpful?
Great customer service and great prices.
Great customer service and great prices.
Dan Lewis
Was this helpful?
Kevin helped me find suitable power…
Kevin helped me find suitable power supply, He is very helpful and went the extra mile helping me find an old (brand new) power supply for my t5500.
Fredrik G
Was this helpful?
Fantastic Customer Service
Daniel @ New Town Spares has been excellent and on the ball with his communication. The company has been excellent in assisting me with allocating parts, shipping information and being available for every need. I highly recommend this company to anyone needing assistance obtaining hard to find parts!
Doug Warner
Was this helpful?
Fast shipping and great support
Fast shipping and great support
Matt Dunn
Was this helpful?
I placed this order on 01/27/2026 and I…
I placed this order on 01/27/2026 and I still haven't received my whole order. I have been told numerous times that I will be receiving, multiple tracking numbers. I requested the order to be resent overnight which the request was ignored. Placed the order with Newtown spares and received an item from Ebay. I could have order that myself. Will never order again
Baran Schultz
Was this helpful?
Excellent Communication & Care — Ryan Was Fantastic
I had an outstanding experience with New Town Spares Inc., especially thanks to Ryan Easton. Ryan was extremely professional and proactive—he reached out multiple times by email and phone to confirm my laptop’s exact make and model, verify SSD compatibility, and clearly explain that the unit was refurbished, fully tested, and covered by warranty before shipping. His communication was top-notch and gave me complete confidence that I was ordering the correct part. Everything arrived exactly as expected, and the service exceeded my expectations. I would absolutely buy from them again and highly recommend both the company and Ryan.
Nicolas Luksetich
Was this helpful?
We had an urgent need to replace a hard…
We had an urgent need to replace a hard drive on our server and NewTown provide great support to get the drive to us.
Rickert Haag
Was this helpful?
Easy to use website
Easy to use website, In stock, great price, described correctly, fast delivery
Michael Eliot
Was this helpful?
ordered a replacement motherboard
I ordered a motherboard to replace the one in my Dell mini desktop that had gone bad. It arrived a bit earlier than expected and works fine. The ordering process was easy.
Denis Severson
Was this helpful?
Sales representative Kevin was very…
Sales representative Kevin was very helpful and knowledgeable.
Bob Kulka
Was this helpful?
Great experience
They had some tapes I have had trouble finding and got them out quickly. They kept us up to date on shipping status and even called to ask how the product was. Will definitely use this company again.
Dina
Was this helpful?
Great customer service
Great customer service, attentive with a fast response and expedited items to fulfill the needs of our situation. Thank you so much!
Chee Ly
Was this helpful?
Part not working.
Part not working.
Ronald Miller
Was this helpful?
Printer purchase
Purchased an HP printer, paid over $900 for a "refurbished" printer. It was delivered damaged, parts missing and not in working condition. I received a used printer that wasn't even tested before it was shipped. Contacted customer service and spoke to Daniel. They company issued a refund and apologized profusely. I feel the printer should have been tested prior to shipping and for that reason I can not give them 5 stars.
Zina Rotolo
Was this helpful?
Excellent and flexible customer care
Ryan was great to work with. Great communication and an all around good guy that you'd want to have a beer with. He was very patient and provided answers while I flip flopped on shipping a couple times. Items were as described ahead of time. Based on my experience, I will be definitely coming back for future hardware needs and encourage those reading this to do the same.
Deputy
Was this helpful?
Excellent communication and service.
Excellent communication and service.
emily
Was this helpful?
Nightmare customer service and site actualization/accuracy.
My ordering process took 5 days which by the end of it I never even saw a product they actually had! Even though clearly “in stock” on the website. I was contacted after my initial order that my product was no longer available after I had ordered it. (The listing was “in stock” for several days during this interaction.) The “account manager” gave me options for products for double the price of my original order! I declined the offer and asked for options in my price point. The team was extremely slow to respond (next day replies) and never actually gave me an alternative option even after I kept sending them suitable replacements off their website. Every. Single. Option I asked for was not available while clearly “in stock” on the NewTownSpares site. The various team members kept saying that the product in question was in high demand so I settled for letting them send me absolutely anything in my price point. I was informed a replacement was found and in the next email was told it had been sold!?!?!? This was 5 days after the initial purchase with them holding my money hostage!
Eddy Aleman
Was this helpful?
Cite this page
According to TrustPlane, NEW TOWN SPARES has a 4.4/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/newtownspares-com