exhaust fan is junk, but machine works well
The MF2028-80 was the best bang for my buck for my small business. I didn't mind getting a cheaper machine and adding modifications, but I do wish I had spent the extra $600 for the motorized bed instead! I ended up welding a screw handle and a 14mm nut to the bed adjustment knob so I can use an electric screwdriver to adjust the bed faster. As for other mods, I installed a 6 inch duct to a 4 inch duct to an inline exhaust fan so that I can use the machine indoors. The exhaust fan in my machine is a piece of junk, so this setup worked for me. Overall, extremely content with what I paid and put into this machine.
Mason Musquito
if i could invest again, i would!
My business partner was a die-hard Epilog fan who introduced me into lasering. I started doing small projects on his machine, but half my free time would be taking the products back and forth from his place. Finally, he suggested that I get my own machine. He told me that I could either spend $4,000 on a machine that would pay itself off in 60 days, or I could spend $40,000 on an Epilog. Obviously, I went with the first choice and got the MF2028-80. It's not as fast as the Epilog and tends to lose details at high speed, but in terms of how much money I put in and how much money this machine makes me, it's 100% worth it. I've had this machine for around a year, and it's been great for my business.
Holly Lane
worth every penny
So, I bought the OMTech Pro 3655. As of right now, this thing is a major part of my business. I make parts for classic vehicles and also large items like photo booths and more. The hybrid oxygen feature is awesome and i use it to cut out plates. An absolute beast of a machine and worth every penny!
Dennis Gulick
Picked up the OMTech Pronto 60 earlier…
Picked up the OMTech Pronto 60 earlier this year after outgrowing my desktop laser. The Pronto feels much more polished—enclosed cabinet, autofocus works well, and engraving quality is very consistent. I do mostly leather and wood products and it handles both without issue. Took me a weekend to fully get comfortable with the settings, and the size is bigger than I expected, but once it was set up, production got way smoother. Solid upgrade machine.
Archer Resch
I’ve had my AF3555 for almost 6 years…
I’ve had my AF3555 for almost 6 years now. I clean mirrors and lenses regularly and it just keeps going. Is it fancy? No. Does it make me money every week? Yes. OMTech isn’t perfect, but if you want a machine you can maintain and grow with, this is it.
Claire Abbott
Pronto 60
Our pronto 60 arrived 3 weeks ago and is yet to be fully operational. The auto focus sensors were bad and the air assist didn’t work correctly. So after 3 weeks of emails and promised call backs, the auto focus is corrected but the air assist is not. The really disappointing part is, if I could get a tech on the phone we could troubleshoot it extremely fast as I have already measured every voltage, cable, and hose on the machine. The irony is the machine looks to be well built and thought through but the tech support is so awful that I am completely annoyed with it.
Bart Owen
Do not purchase
Purchase on the 4th Feb, item was shipped out that day. Great! Advised if it cant be delivered by the 11th can it be held in the local depot until i could arrange what was needed. Was happy to collect etc. Someone in OMtech decided to mark it as return to sender. Okay no worries.. was delivered back to the OMtech wearhouse on the 14th Feb. Have been chasing this ever since. Excuse after excuse They cant confirm its back at the wearhouse, its CNY they cant do anything, finally someone calls and confirms infact it was delivered back to the wearhouse. Its now the 26th Feb. No reshipment as they are "reviewing notes" or refund! Avoid if possible. They will take $4000 and not give you anything
Anna McCrea
No response from Sales Supervisor
I emailed the company and was sent 2 quotes from Summer Rose Hensley, I picked one and asked for her number so I could call and place the order. No response for days so I called the company and was told she would call me right back. After waiting hours i called back and was again told she would call. Guess what, no call again. If the sales team is this unresponsive I'm starting to rethink my purchase plans b/c tech support might be even worse. Response to vendor, you can save the call, your sale ended yesterday so I purchased from another company.
LP D-Signs
Switched to OMTech after a bad…
Switched to OMTech after a bad experience with another brand (tube died, couldn’t replace it…). Picked up the MF2028 and it’s been night and day. Love that parts are replaceable and actually available. Had to tweak mirror alignment out of the box, but that’s expected. Wish the manual was more detailed, but the online community fills in the gaps.
Phillip Baggett
Can't wait for my Pronto!
I am so excited for my Pronto 35 to arrive! I ordered the 90W to pair with my CNC machine and I like how big the workbed was while still being compact enough for my garage workshop. This is my first OMTech machine and I've been working with lasers for around 8years. Can't wait to see how it meets my expectations.
Jim F
I ordered a Pro 2440 80W and had some…
I ordered a Pro 2440 80W and had some growing pains. Machine arrived fine, but autofocus wasn’t behaving right at first and I had to recalibrate the bed more than once. Support helped, but it took a few back-and-forth emails. Once sorted, it works well, but I wouldn’t recommend this model unless you’re comfortable troubleshooting a bit.
Rebecca Ryder
Running a Pro 3655 150W in our small…
Running a Pro 3655 150W in our small signage shop. This thing is a tank. We cut acrylic almost daily and it hasn’t skipped a beat. Setup took time and space (be prepared), but once it’s running, it RUNS. Tech support was responsive when we had questions about the chiller settings. Definitely not a hobby machine — but that’s why we bought it.
Leticia Madsen
Bought the MF2028-60 last year as my…
Bought the MF2028-60 last year as my first CO₂ laser. Build quality is better than I expected and it cuts plywood way cleaner than my old diode ever could. Customer support helped me with mirror alignment when I messed it up (my fault). Docking one star because the stock exhaust fan was loud and I ended up swapping it out, but overall very happy.
Jeff Richardson
I’ve been using the OMTech Polar Lite…
I’ve been using the OMTech Polar Lite for about 8 months now and honestly it’s been a solid little machine. Setup wasn’t totally plug-and-play, but nothing crazy if you’ve watched a few YouTube videos. Once dialed in, it engraves wood and acrylic super clean. I mainly do craft fairs and Etsy orders and it keeps up just fine. For the price, I don’t think you can beat it.
Dennis Hall
The machine arrived and was easy to set…
The machine arrived and was easy to set up, but the inline fan didn't work. Support eventually helped with a replacement, though response time could be faster.
Lincoln
great laser, just wish i could've seen in person
I was searching around for a laser engraver for a couple months and almost made the mistake of going with an xtool! Good thing I saw a link for the OMTech and clicked on that. I've had my Pronto 75 since October, put it through around 100 hours. Machine's been working like a charm; only thing is I wish I had been able to visit a demo room host to see the machine in person. Closest one to me was over 250 miles away, and it would've been nice to see the machine before dropping $12,000.
Harriet Avitia
good tech support
I bought my MF2028-60 after a lot of research. OMTech is one of the brand names that pops up frequently when I was looking for a CO2 laser, and I saw that they had active tech support and a substantial user base. My MF has been working well for the past couple of months - with my Monport, they've been helping me keep up with my signage production.
Ronald Conley
forget xtool, save ur money and go with omtech
started out with xtool, looking for a diode. worst mistake of my life! ran 3 pieces of product and the machine quit working. the xtool customer service is the worst, you get about one email a day since their support is overseas. returned it, moved onto a glowforge, ran it for a couple months, logged about 100 hrs then the laser tube ran out. the laser tube was irreplaceable, so my money was wasted. finally, i checked customer reviews and found omtech. i didn't want to get myself into the same pickle as last time, so i called the sales and tech support lines. to my surprise, they picked up! i got the MF1220-50, and it's been working great for the past year. the laser's still going strong, but i know if something goes out, i can contact customer support easily.
Elizabeth Bradley
good machine for upgrades
Made the decision to purchase the MF2028 about a year ago. once I got the laser, I got it up and running fairly quick. factory preset for mirrors was pretty spot on, just had to adjust a bit and it took less than 30 minutes. I upgraded the mirrors and lenses after a couple months, changed the noisy inline fan, and still using the same included water chiller. Overall, a good experience and a good starter machine to upgrade, if you're into that.
Alisa Ramirez
decent laser machine for price
You get what you pay for, which is a decent laser machine that gets the job done. Omtech is reasonably priced for decent quality. Even if you do have an issue with your machine, if you're somewhat handy, you should be able to fix things if you contact tech support.
Cheryl Waldron
